reliancedigital.in Avis 

Hi,

I am waiting as per your given TAT of 8 hrs

Hopefully you will look into the matter and resolve

The repairment cost of a working device can't be the same as the new one.

I have paid Rs.12000 for the TAB and another Rs.2500 for the Insurance of Screen damage

Now your team is repeatedly calling on my number for paying Rs.8000

while I have paid another Rs.1000 at the time of Pickup of the device

What kind of service is this Sir?

Please do understand my device was in working condition while the person picked it up from my place.

I need resolution on this.

Regards,
Amitava

Good service kinjal

Very bad. They sell defective products and their return policy is "NONE", though they claim it is there. I bought 3 products, and all are defective, when asked, they replaced one product, but giving me a hard time to replace the other 2... very bad marketing strategy (no-customer loyalty) and very after-sales customer relations.

Very poor and Worst response from customer care & Reliance Digital Store from Kattur, Trichy. I am writing to express my deep dissatisfaction with the customer service I have received regarding my SFORBS ROBO VAC N MOP machine (Warranty Claim RefNo #TIY7113001330042022), which I purchased on 30th April 2022.

Despite having paid for an extended warranty of 2 years, following the completion of the regular warranty period as suggested, my experience has been far from satisfactory. I encountered an issue with the machine in April 2024 and reached out to the RELIANCE Digital store team for assistance (Umesh). Initially, I was informed that my warranty was not registered in their system, a situation that they acknowledged was their oversight.

After numerous follow-up calls, my warranty was eventually registered. However, despite assurances that a service team would collect the machine, it was not until 7th August 2024 that they finally retrieved it for repairs. Since then, I have been informed that necessary spare parts need replacing, but there has been no stock available for over 5 months now.

Throughout this time, I have sent over 65 emails to both customer support and the RELIANCE Digital team seeking updates on the status of my machine. Regrettably, the responses have been inadequate and frustratingly vague—consistently asking me to wait patiently without any clear resolution in sight.

Your request number:8068396589.

Your complaint Number: 701333981

In light of these circumstances, I conveyed my exhaustion regarding this prolonged issue and suggested they retain my machine for their R&D purposes instead of returning it to me under these conditions.

I must strongly advise others against purchasing extended warranties from RELIANCE Digital Store at Kattur, Ellakudi, Trichirappalli-620019 due to their apparent lack of commitment to customer service post-sale.

As of today (25/Sept/2024), my machine is still with their service team, and the issue has not been resolved.

Don't buy electric items in reliance online, regarding books missed.

very bad experience firstly from them. I don't recommended for anyone from this store Reliance Digital Online Shopping or Store. Please don't waste your time and money for buying any of the item from here. In my Experience , Im totally disappointed . I have lost RS.7499.00 for purchase Rubbish "FOXSKY 32" TV

It is a shame a product which is in warranty and brand warranty is off and brand is not ready to provide brand services and they don't have the branded spare parts my machine is like a dump box from a month and they are saying get it repair by local. Because the original expense is 10780. They are not replacing it. Shame shame shame. Boycott reliance digital..

I purchased an LG AC on April 2024 on 8th August 2024 I registered a complaint regarding non working of my AC .Later It came to my knowledge through a service agent that a rat has entered through outlet pipe hole which was supposed to be packed by the service agent during AC installation consequently the rat has destructed whole parts to which complaint further extended for parts replacement which was supposed to made by the reliance digital in response to which I have send them several mails but instead they asked me pay the charges for parts replacement and services.The Company has continuously failed to gave me the proper resolution despite the fact my AC is still in warranty period .Due to the negligence of service agent my AC is not working.Please don't buy any product from reliance digital they have pathetic customer services once the product is sold it becomes a customer's problem..worst Worst worst services ghatiya reliance

Ghatiya service. Agar aapne Saman kharida aur vah defective ho gaya, phir asli service pta chalti hai. Inka shoap breaker ki tarah kary karta hai. Replacement ki duration policy totally false hai.

# Avoid Reliance for AC Services and Support
I had a highly frustrating experience with Reliance’s services after purchasing two air conditioners this summer. To claim product warranty, the ACs needed to be installed by brand technicians. Reliance offered installation and support, which turned out to be a mistake on my part.

Here’s a summary of the issues:

Lloyd (Havells) 1.5 Ton AC: Purchased on May 25th and installed by Reliance on June 1st. By July 10th, it displayed an E5 error and stopped cooling. Despite opening a service request on July 10th, Reliance closed the ticket on July 12th, claiming it was a brand issue and should be handled by Lloyd/Havells.

Brand Response: Lloyd/Havells refused to assist, stating that issues within the first three months are Reliance's responsibility as installation was done by them. They also indicated that the E5 error, related to gas, was likely due to installation problems.

Service Delays: I reopened a service request with Reliance on July 12th. They advised waiting four days, but the ticket was closed on July 16th without action. A new ticket was opened, and despite following up, I was told to wait again. A technician finally arrived on the 4th day, identified a loose discharge line bolt as the cause, refilled the gas, and left. The AC stopped cooling again soon after.

Ongoing Issues: I have since opened two additional tickets (C000699939 and C000702696), both of which were closed without resolution.

The second AC failed to work from the start and took a month to fix.

Poor Installation: Reliance’s installation was also problematic. They did not follow proper protocols, making improper holes and leaving the outer unit on the roof without a stand.

Overall, the service and support from Reliance were severely lacking, and their installation practices were subpar.

Beware of Fraud and Rude Customer Service!

I was misled by a salesperson about features in an AC that don't exist. Despite promises, he never sent the catalog. A Haier technician confirmed the features were never there, saying, "Salespeople say anything."

The store's customer service was incredibly rude, telling me, "Do whatever you want, we don't care."

Avoid this company if you value honesty and good service!

I recently purchased an LG C4 from u/reliancedigital, Mudichur, Chennai. During the purchase, I was promised the best price by the sales executive, but the price turned out to be the same as Croma's. Despite this, I chose Reliance Digital due to our history of regular purchases.

I was assured that the product would be delivered within 48 hours. However, this did not happen, and I was not informed of any delays. I waited the entire day for the delivery, which coincided with my anniversary. In the evening, I received a call stating the delivery would be delayed by another two days. This caused me to miss a special lunch reservation, resulting in a loss of INR 4000.

When I demanded an explanation and compensation, I received vague assurances. Eventually, I was told I would be compensated with an LG webcam—a product I have no use for. Despite their promises, I am now being informed of yet another delay of one more day.

This experience has been extremely disappointing, marked by mismanagement and false promises. I did not expect such poor service from Reliance Digital.

I demand proper attention to this issue and appropriate compensation for the inconvenience and financial loss incurred. If this matter is not resolved promptly, I will consider canceling the purchase and taking further action.

I hope they will give me a proper response and understand my concern.

Mis-managed outlet chain with lowest customer centricity. Never believe them

Good service

Such an worst service provider ever. These doesn't know anything about their services. Simply promising and not delivering products on time. Whenever we are calling, everyone is repeating the same nonsense stuffs. Never buy any products from online reliance degital if you don't want to lose your peace of mind. I would like to give minus stars if it would have there. I am not getting my cooler since 5 days. They promised to deliver in next day. And now they are escaping upon asked. PLEASE DON'T BUY ANYTHING FROM THEM.

I purchased a washing machine and also bought extended warranty, , where i was to receive a free service of an AC and when i wanted to avail it they said it is only DRY cleaning which was not mentioned earlier and when i called the salesman GAURAV 9650256163 with whose help the lg washing machine was bought he boldly and condescendingly says this is what it is ...challenging me to do whatever I can do by being rude and disrespectful to me .is this how they are taught in reliance digital to behave with a customer?

Yesterday me and my husband went to purchase an air cooler. It was billed post 6:00 p.m. and therefore they said that the cooler will be delivered today post 6:00 p.m. Today when I took an update, the person was saying that since it was billed post 6:00 p.m., it will not be delivered today. Not a single time they mentioned this yesteday. This is really a pathetic service. Either the seller does not know the policies of the company or he was misleading us. Such inefficient behaviour and service is totally unacceptable from a company like Reliance Digital.This was sheer waste of our time as we kept on waiting for the delivery.

Please address this and ensure there is a communication transparency and truth of word from your employees.

I bought a HP printer from Reliance digital. The printer broke down after 2 weeks and I visited HP service center for warranty. However, they denied warranty because the product was sold 3 year 2 months after it was discontinued by the brand.

Reliance Digital is refusing to provide refund after selling discontinued product without warranty.

Worst Samsung Refrigerator buying experience from Reliance Digital Korum Mall Thane.

Sale was made by saying delivery will be done on 13-Feb-24, however they kept moving delivery date. Now committing 20-Feb-24. Not sure how to trust.

One of the worst service I have ever seen, Got the mail that product is out of delivery and its been 5 days product is not yet delivered, While trying to follow up with reliancedigital custome care they are not providing any proper resolution and even they dont have any idea where is the product exactly. Trying to follow up with them 3-4 time in days but none of the representative has any idea about the order and when aked to connect to next they are not connecting call to next label and saying will arrange call back and later there is no call back from reliance digital. I would suggest not place any order on reliance digital until you have no work other than just waiting for the product.