reliancedigital.in Avis 

Recently we purchased samsung galaxy a15 in reliance digital. We had a thought to buy samsung galaxy a14 but Manoj Kumar who worked in reliance referred samsung galaxy a15 and explained very well. His response and explanation was so good and we decided to buy samsung a15. But there was not much offers for this purchase even it was Pongal time period that is the reason for 4 star review. After all thanks for Manoj Kumar for preferring samsung galaxy a15.

Frauds.
Reliance digital DELIVERED WRONG DEFECTIVE MODEL of product from 6 YEAR OLD manufacture date Feb 2018.

Customer service is incompetent and wasted hours of my time.

THEY DID NOT RESOLVE THEIR MISTAKE

technical functionality problem. on and off switch of the watch not functioning suddenly.

Hi Reliance Digital,

I hope this message finds you well. I am writing to share my recent experience with your company, and unfortunately, it has left me quite disappointed.

I purchased a phone from Reliance Digital, and within two days of receiving it, I noticed some issues with its functionality. I promptly contacted your customer service, and they requested photos of the problem via email. I cooperated and sent the necessary documentation as requested.

After several email exchanges and phone calls, I was advised to take the phone to an authorized service center for further examination. Given that this process extended beyond the initial 5-day return period, I sought confirmation from your team before proceeding. I was assured that it wouldn't be a problem since I had initially reported the issue within the required timeframe.

To my dismay, when I visited the authorized service center, I was informed that nothing could be done as the return period had expired. This contradiction in information and subsequent lack of resolution has left me feeling frustrated and dissatisfied as a customer.

I attempted to communicate my concerns multiple times, but all I received was notification that the case was closed. This response is not in line with what I consider fair and just treatment of a customer.

This experience has undoubtedly left a negative impression, and I am hesitant to use your services again in the future. I believe in transparent and reliable customer service, and unfortunately, my recent encounter with Reliance Digital has not aligned with these expectations.

I hope you take this feedback seriously and consider improvements in your customer support processes to ensure a more positive experience for others.

I placed an order for a wifi adapter on 06 Oct 23. Delivery date was 10 Oct. 3 days later (on Oct 9) they cancelled my order due to unforeseen issues, and I enquired with customer care, and they said the same thing. And I checked the item, and it was out of stock. If you don't have stock, why did you accept the order and make me wait for 3 days, then cancel the order without giving me a sensible reason? This was my first experience, and it was very bad.

I placed an order RDF44435377 on RelianceDigital on 30th Nov, 2022. The payment of 18999 was made by me. But on the next day they said it's out of stock! If it's out of stock why on earth your site is accepting the orders and receiving payment?
Then they cancelled the order but they said it's going to take 7 to 10 days to refund my money! Why should I wait for 10 days to get my my own money back whereas the mistake it yours. I escalated it to the CEO, but all I got was some apologies for the inconvenience and I have not yet received my money back.

SCAM stay away, Don't even think of buying anything from Reliance Digital, its just a Big name and in-fact its very cheap and full of fraud and scammers, Staff from top to bottom all corrupt. You will be ruined. If you see this review please just stay away from this online fraud company. Stay safe go for Amazon only. If you buy anything from RD most likely you will get damage or different product and if you even cancel product and already paid money you are fuc**d

It is somewhat OK, the service is not good but the products are perfect!