Rentguard Insurance Avis 

Good service which was clear and quick.

Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient to me. I'd been with another insurer for a lot of years & didn't think I would actually switch but Daniel's service plus the insurance cover offered at a competitive price won me over. Would recommend.

Spoke with Katie Reilly who is proactive in handling any issues and is great at communicating. A great problem solver when need be. Always offers a 1st class and professional service. Keep up the good work Katie!

We're not sure if it's rentguard or Arthur Gallagher as both have been in touch regarding our insurance, so I'm just copying what I said about the latter: stay away from this company at all costs! They've unfortunately been recommended by our estate agent so we went with them. Big mistake. They've stopped offering a certain type of insurance AFTER billing us for it, and promised to refund us immediately. That was 5 months ago, no money but countless phonecalls and emails that went nowhere, so we will lawyer up next week. Total scam and utterly disgraceful experience.

I have used Rentguard as a landlord for a number of years, without issue. Since acquisition of the business by Arthur Gallagher, a certain disconnect in the UK operation has occurred. Regular customers are receiving multiple 'follow up' calls urging renewal, more than a month in advance of the date. Portfolio landlords will be aware of renewals as part of everyday business and the practise is tiresome. A straightforward interface needs establishing, so regular customers are not subject to this process. Every time a different agent, unaware of the preceding calls. This must be an American instruction from the parent company, to drive revenue. For many, this must have the opposite effect in this country. This is a central customer service and loyalty matter and risks alienating regular clients of Rentguard. Please examine this internally and resolve, for the benefit of all. Thank you.

I was phoned a couple of weeks before I renewed the policy. The caller said she would give me time to decide and asked if ok to phone back. I said two weeks time would be helpful. I wasn’t pestered by calls and true to her word she phoned when she said she would.

Helpful patient and polite and went through all the details
Patrick was the consultant who dealt with me excellent man ambassador for your company.

Helpful and knowledgeable staff.

Excellent service as always, the renewal process is very easy.

I found the process to be very easy and straightforward.

Renewed 3 properties over the phone but had to pay each separately which seems a bit clunky also wanted to not renew one that I sold but was told no need?

The price quoted for the property showed a difference with a quotation for another identical property. This was corrected after I complained to my broker.

As usual, good

Very helpful. Friendly member of staff dealt with our query very efficiently, resolved a query and got us a better deal.

Efficient friendly service.
I've haven't made a claim, but setting up the policy was seamless.

The service is great, but the prices seems to be increasing every year. I know its related to the build cost but would expect to get a better price for being loyal customer and for having multiple property insurance.