Hi Very professional staff and very quick and one of their manager Ash is very helpful and give complete information about the company and use of solar panel and will definitely recommend my all fr... Voir plus
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Lisez les avis des autres
I came across Rest on social media and decided to enquire about solar panels, honestly one of the best decisions I’ve made. From the very beginning, the service was outstanding. Ash, the sales re... Voir plus
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Had a really great experience dealing with Andy at REST from start to finish. Such a nice knowledgeable guy, and so helpful. He was, and still is aways there if I need help or advice. The install went... Voir plus
L'entreprise a répondu
Absolutely appalling customer service after they had been paid in full. Fitted panels to wrong side of the roof to save on costs of scaffolding, Said that there customer service team would get back wi... Voir plus
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À propos de l'entreprise
- Société d'énergie solaire
- Solutions et équipement énergétiques
- Courtier en finances
- Entrepreneur en énergie solaire
- Fournisseur d'équipements d'énergie solaire
Écrit par l'entreprise
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Coordonnées de contact
Elias House, Brymore Road, CT1 1HP, Canterbury, Royaume-Uni
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
Bien
671 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Good Overall Experience – Strong Support and Honest Take on Solar Benefits
We recently had our solar system installed and overall had a very positive experience. The process from quote to installation was smooth, and the system is performing well.
A special mention to Martin, who was excellent throughout. He provided the initial quote and remained available on WhatsApp whenever needed. I contacted him several times—for help with export setup, resolving a window issue caused by the scaffolding company, and even when my Duracell system disconnected due to a fuse. Each time, he responded promptly and helped get things sorted.
Like many others, I feel the benefits of solar can sometimes be slightly oversold at the beginning, and the real savings depend on how you use the system. However, installing solar is still a worthwhile long-term investment - especially for someone like me who values clean energy and reducing reliance on the grid.
Overall, a good experience with reliable support when it mattered.
10 décembre 2025
Avis spontané
Réponse : REST
Hi there Baral,
Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear that the installation process went smoothly and that your system is performing well. It’s especially great to know Martin was able to support you every step of the way—we’ll be sure to pass on your kind words to him.
We also appreciate your honest perspective on the savings side of things. You’re absolutely right that usage plays a big role, and we’re glad you still see the long-term value in going solar. Thanks again for choosing us and for highlighting your experience! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Habibi Mike and Tom did an amazing job…
Habibi Mike and Tom did an amazing job - way beyond my expectations.great tean
18 mars 2026
Avis spontané
Réponse : REST
Hi there Mike,
Thanks so much for your kind words! We’re thrilled to hear Mike and Tom exceeded your expectations — I’ll be sure to pass this on to them. We really appreciate your support! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
REST Solar my experience
Ahmed Shafiq, was my REST rep who did an outstanding job at explaining Solar System to me, what my property needed and the process.
I had many questions and he answered every single one (and I sent questions out of hours too)
I felt like he went above and beyond.
From Ahmed to installation team and back office: REST! has helped me a lot making sure they delivery what I wanted.
There are still questions I have now randomly and they support.
Would I recommend REST - 100%
24 novembre 2025
Avis spontané
Réponse : REST
Hi there,
Thank you for your fantastic feedback.
We’re delighted to hear that Ahmed looked after you so well and took the time to answer all your questions, even outside of normal hours. He’ll really appreciate your kind words.
It’s also great to know the installation team and back-office staff supported you throughout the process. We’re always here if any new questions come up.
Thank you for recommending REST — it means a lot to us. If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Rest solar panels
From when Ash came through the door to discuss everything i would need through to the guys who did the install this was a brilliant experience.
Ash is a top lad who explained everything in detail and didn't rush me into signing anything I didn't want to nothing was to much trouble for him.
The company as a whole are very professional arrived when they said they would and did my I install in some of the worst weather conditions possible without moaning once.
Brilliant service throughout.
12 mars 2026
Avis spontané
Réponse : REST
Hi there Mr Richards,
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that everything went so smoothly from your first meeting with Ashley through to the installation itself. Ashley will be delighted to know his approach made such a positive impression — he always aims to take the time to explain things clearly and make sure customers feel comfortable and well informed before making any decisions.
It’s also great to hear your feedback about the installation team. Working in difficult weather is never easy, but our crews take real pride in getting the job done properly and keeping things professional from start to finish.
We truly appreciate your kind words and your support. If you ever need any help or have questions about your system in the future, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
REST solar panels
My wife and I recently decided to go for solar panels, batteries and an inverter. We approached four companies in total and chose the last ‒ REST (Renewable Energy Services Team Ltd.) as this company has very good reviews on Trustpilot. The Sales Representative who visited us, Martin Curtis, was very clear in his breakdown of the cost of installation and also how much we could hope to save on electricity over the coming year/s. The fitters and electrical engineer who installed the system (including 16 panels on our south-facing roof), did an excellent job. We have not detected any leaks into our attic, despite the subsequent torrential rain showers here on Exmoor, a factor we were naturally concerned about. Hence, we are very pleased with the system as purchased and installed, and would highly recommend this company.
5 mars 2026
Avis spontané
Réponse : REST
Hi there Mr Loxdale,
Thank you very much for taking the time to share such a detailed review.
We’re delighted to hear that you and your wife had a positive experience from the initial consultation through to the installation. It’s especially pleasing to know that Martin was able to clearly explain both the costs and the potential savings, helping you feel confident in your decision.
Our installation teams take great pride in their work, so your comments about the quality of the fitting and electrical work, it will mean a great deal to them. We also completely understand your concerns about roof integrity, so it’s reassuring to hear that everything has held up perfectly, even with the torrential rain!
Thank you again for choosing REST and for recommending us. We hope you enjoy many years of clean energy and savings from your system, and please don’t hesitate to contact us if we can assist you in the future.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installers were quite fast
The installers were quite fast, neat job and very professional.
12 mars 2026
Avis spontané
Réponse : REST
Hi there Felix,
Thank you for your kind review! We're really pleased to hear that our installers were fast, professional, and left everything neat and tidy. We truly appreciate your feedback and are glad you had a positive experience with our team. If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Gangsters Company .....Avoid at all Cost
I had a solar system installed by Rest Solar in May 2025, and my experience has been extremely disappointing. The company promised a 30‑year service plan, but in reality, their after‑sales support has been almost nonexistent.
Recently, I faced an issue with the system and had to pay £420 for a repair visit. Two technicians arrived without any proper sign‑in, sign‑out, or verification process. They claimed the job was completed but did not carry out any proper testing or provide a sign‑off. When I asked them to verify the work, they became rude and unprofessional.
I also tried contacting the company’s management for support, but my calls were ignored. The difference between the promises made during the sales process and the actual service delivered is huge. Once the system is installed, there is no meaningful support, no follow‑up, and no genuine customer care.
If you are considering spending £10,000–£20,000 on a solar system, I strongly recommend choosing a company that provides reliable after‑sales service. Based on my experience, I cannot recommend Rest Solar.
10 mars 2026
Avis spontané
Réponse : REST
Hi Mazhar,
Your system was working in full up until your smart meter was installed by Octopus. This is accurate and correct by your own admission in the various communications we've had.
You contacted us after the smart meter installation due to the issues you were experiencing, and were informed of exactly what the issue was, and the relatively quick and simple method of resolving the issue (ie, repositioning the CT clamp that had been misplaced by the meter installations team). Despite this being a quick, simple and safe DIY fix, you requested a standard call out fee for us to resolve the issue after Octopus declined to assist. At the time, you were under the impression you could get Octopus to reimburse you for the call out fee.
Eventually, you paid the call out fee yourself, and our engineer attended and resolved the issue in the quick and simple manner described to you previously. Since the clamp was positioned correctly, your system has functioned entirely as expected.
As I am sure any reasonable person can understand, we can not be held liable for a system not working when it was the action of another company that caused the malfunction. Under normal circumstances, this would void your active warranties and guarantees but, as a gesture of good will, we have opted to keep these in place for you.
Despite your view of a negative experience with us, I will continue to support you with any issues in the future, as I have supported you throughout the entire process to get the issue resolved.
Kindest regards,
Michael Britcher
Business Support Manager
info@rest-uk.com
03330 129034
Special mention to the agent
Special mention to the agent, Martin, he gave us all the information we needed to make an informed decision. Installation was handled professionally. Looking forward to seeing a return!
7 mars 2026
Avis spontané
Réponse : REST
Hi there Perry,
Thank you for your great feedback! We're really pleased to hear that Martin provided you with the information you needed to make an informed decision. It’s also wonderful to know the installation was carried out professionally. We hope you enjoy the benefits of your system and start seeing a great return soon! We’re always here if you need anything. Thanks again for your support!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great experience with RESt from start…
Great experience with RESt from start to Finish. Martin was very knowledgable and patient talking us through everything and making sure we were happy with everything. Martin is also available and helpful even after the installation with any queries that we have.
9 décembre 2025
Avis spontané
Réponse : REST
Hi there Julie,
Thank you for your lovely feedback! We're really pleased to hear you had a great experience from start to finish. Martin will be delighted to know his knowledge and patience made the process clear and comfortable for you. It's also great to hear he’s continued to be helpful even after the installation. We truly appreciate your support! If there's anything we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Excellent customer service
The company is really good. Customer service is excellent. I was dealt by one of their advisor Ashuman who was such a knowledgable and polite guy. He supported me throughout the process up to the installation and handover. He was always ready to answer any questions I had and even contacted other teams on my behalf. The whole process was seamless and the installation staff were brilliant. A very happy customer taking benefit from the solar energy. Would highly recommend them.
25 avril 2025
Avis spontané
Réponse : REST
Hi there Mr Butt,
Thank you so much for your kind words and recommendation! It’s great to hear you had such a positive experience with us. Anshuman will be especially pleased to know his support and guidance made the process smooth for you. It’s also really nice to know you’re still receiving the same level of customer service even a year after your installation. We're also glad to hear our installation team delivered such a brilliant service. Enjoy the continued benefits of your solar energy, and thank you again for choosing us!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
What a fantastic company for customer…
What a fantastic company for customer care this is!! I cannot begin to sing the praises of Charlotte (call centre manager) highly enough. She went far beyond the call of duty and any expectation to sort my problem out and get a great resolution for me. Thank you Charlotte!
3 mars 2026
Avis spontané
Réponse : REST
Hi there John,
Thank you so much for your kind words! We’re absolutely delighted to hear about your positive experience. Charlotte truly cares about our customers, and it’s wonderful to know she was able to go above and beyond to support you and reach a great resolution.
We’ll be sure to pass your lovely feedback on to her – it will mean a lot. Thanks again for taking the time to share your experience! We’re always here if you need anything.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Highly recommend
Highly recommend. Great customer service very responsive! Fair prices
23 février 2026
Avis spontané
Réponse : REST
Hi there Rumen,
Thank you so much for the kind words! We truly appreciate your recommendation. It means a lot to hear that you had a great experience with our customer service and found our pricing fair. We’re always here if you need anything. Thanks again for your support!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Good company to deal with - good experience
Discussion with Raz about my requirements and how best to achieve them was professional, informative, positive and helpful. Equipment -2x batteries and a hybrid inverter- and price was agreed and an installation date confirmed. Communication with Charlotte, Afsana and Michael in the office was clear and concise. There was a logistical issue affecting the previous job which pushed the installation to the following day. Mark and Clint duly arrived the next morning . They encountered an unforseen issue with my existing solar layout which meant that I needed a different inverter. Hassan was contacted and a replacement inverter was delivered just after noon that day, in order to complete the installation. The installation was completed late afternoon and worked. Unfortunately the app needed a software update which Michael completed by around 7.30 that evening. A good team effort by all involved. The system and app have performed as expected since. I tend to judge people by how they respond when things don't go exactly to plan and I feel that REST are a firm that I would do business with again. Thank you to all involved.
6 février 2026
Avis spontané
Réponse : REST
Hi there Clive,
Thank you so much for such a generous and detailed review.
It truly means a lot that you recognised not just the installation itself, but the teamwork behind the scenes that made it happen. While we always aim for everything to run perfectly to plan, we’re especially proud of how the team responded when the unexpected arose — pulling together quickly to find solutions and keep your project moving forward.
I’m glad that both I and the wider team were able to help and support you throughout the process. Your patience and understanding during the inverter change and app update were greatly appreciated, and we’re delighted to hear the system has been performing exactly as it should since installation.
Thank you again for your trust and your kind words about the whole team. We’re grateful for the opportunity to work with you and would be absolutely delighted to support you again in the future. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
No pressure sale, and quick smooth service
Had my system fitted yesterday 11/02/26, looks exactly as illustrated and only took the day to install!
Ash came out to quote us and explain the process. He is very straight forward didn’t try to over sell the product at all. Really good guy, didn’t pressure us at all, easy to talk to and obviously knows his job very well.
The fitters on the day where very good, kept the place tidy and were patient with our situation as we had to move animals around and it can get quite a busy house at times.
Overall the company are very good, paperwork (email) is very quick and easy to navigate.
Thank you
11 février 2026
Avis spontané
Réponse : REST
Hi there Mr Ansell,
Thank you so much for your kind review — we really appreciate you taking the time to share your experience.
I’ll be sure to pass your comments on to Ash and the installation team. We’re glad everything went smoothly on the day and that the process felt straightforward from start to finish. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Solar battery installed
I had an over the telephone chat with Andy who arranged for rest to come out and install the solar battery for us. Afsana kept us up to date with all developments. The two men that installed it were quick and efficient and did a great job explaining the online app. Highly recommend the team. Great job done well.
9 février 2026
Avis spontané
Réponse : REST
Hi there Hayley,,
Thank you so much for your lovely review and recommendation. I’m really glad we could keep everything running smoothly for you and that the installation team took great care of you on the day. I’ll be sure to pass your kind words on to Andy and the installers as well.
It was a pleasure assisting you and we’re always here if you need any further assistance.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great customer service
10 février 2026
Avis spontané
Réponse : REST
Hi there Alex.
Thank you for your kind words! We’re really pleased to hear you had a great experience with our customer service. Your feedback means a lot to us, and we’re always here if you need any further assistance.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Excellent service today
Excellent service today. Ive just changed my broadband provider and needed help connecting the system to the new router. Help was immediate, accurate and polite. Thank you 😊
6 février 2026
Avis spontané
Réponse : REST
Hi there Mr Warner,
Thank you for your wonderful feedback! We’re so glad we could help you get everything up and running with your new broadband provider. It’s great to hear that the support was immediate and helpful. If you need anything else, we’re always here for you!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Dissapointed
If you look at solar panel installations, large or small you will notice that all the panels are identical on any installation and match one another.
Sadly I engaged Rest UK to supply and fit solar panels, on completion I paid in full as requested but complained that the panels were not all the same.
This installation is on the front aspect of a bungalow with a low roof as you approach the bungalow you can see that the panels are not all the same, it looks awful.
I have no issue with the workers who carried out the work, as they can only fit the parts supplied.
I first contacted the sales person who had promised to be so helpful if there were any issues which would be easy as he lives locally, he simply referred me back to the company.
I then spoke with the company sales manager who assured me that after a few weeks after the panels had gone through a number of cycles they would all match so not to worry.
I waited several weeks before getting back to him but there has been no miraculous change in the awful appearance, after a lengthy conversation he accused me of harassing him and referred me to their installation team.
The installation team was no help at all and has refused to rectify this defect which would never have happened had they exercised some customer care and simply checked that all the panels matched and were from the same batch.
So in summary if you want a mismatched panel installation by a company that lies to you then use Rest UK.
24 octobre 2025
Avis spontané
Réponse : REST
Hi John,
Solar panels that are part of different manufactured batches will have a slightly different appearance, and each panel can reflect light in a slightly different way. This does not indicate any problem or flaw with the panels and is a normal variance in the manufacturing process. While some "levelling out" of the panel can occur after some wear, there's no guarantee that. it will settle to an identical hue to the rest of the panels.
There is no guarantee of a perfectly matching full set of panels, and even if they were to be replaced, there's no guarantee the replacement panels would match the others either.
Kindest regards,
Michael Britcher
Business Support Manager
info@rest-uk.com
03330129034
Made two appointments….never showed…
Made two appointments….never showed confirmed twice never showed….then called to say he’s 1 1/2 hours away and he called me - no missed call, do not use very unprofessional and unpleasant when I cancelled after 2nd missed appointment
2 février 2026
Avis spontané
Réponse : REST
Hi there,
We’re sorry for the frustration this caused. As explained during the initial booking call, all appointments must be confirmed the day prior. Unfortunately, we were unable to reach you despite multiple attempts, and confirmation was not received. A return call was made approximately 40 minutes before the scheduled time, which is not feasible as our reps are already assigned to confirmed appointments by then. This process is outlined clearly at the time of booking and is outside our control. We appreciate your feedback and wish you the best moving forward.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Absolute delight to deal with
Yeah i decided to go with rest and after a little mix up at the begging i am very satisfied with the service and after service, firstly from the start they are fully explaining everthing and even have it all scrutinised buy a separate external company to validate the claims they are putting forwards to me are true so thats great an extra layer of security for your investment. And secondly after service, they are there at the drop of a hat explaining in detail exsactly whats needed to set your system up best to suit your exact needs i mean couldnt if asked first more. I am going to mention one negative and that is they contacted me too much trying to resolve an issue that arose it was way to much and i felt left hand didn’t know what right hand was doing at that moment in time but must be said quickly resolved and great service from there. Michael in particular is able to guide you step buy step and is very knowledgeable. Overall very happy and the guys that fitted my system were absolutely lovly real genuine decent guys and thats all you want and scaffolders were absolutely brilliant and i actualy requested mine taken down very quickly as it was mostly on my neighbours property and-it was down two days later
15 janvier 2026
Avis spontané
Réponse : REST
Hi there Mr Ashcroft,
Thank you for taking the time to leave such a detailed review. We really appreciate your patience during the initial mix-up and are glad everything was resolved quickly. It’s great to hear that Michael was able to guide you step by step and that you were happy with the installers and scaffolders as well. Thank you for choosing us and for trusting us with your system, we’re pleased to know you’re happy with the overall service. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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