Hi Very professional staff and very quick and one of their manager Ash is very helpful and give complete information about the company and use of solar panel and will definitely recommend my all fr... Voir plus
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Lisez les avis des autres
I came across Rest on social media and decided to enquire about solar panels, honestly one of the best decisions I’ve made. From the very beginning, the service was outstanding. Ash, the sales re... Voir plus
L'entreprise a répondu
Had a really great experience dealing with Andy at REST from start to finish. Such a nice knowledgeable guy, and so helpful. He was, and still is aways there if I need help or advice. The install went... Voir plus
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Absolutely appalling customer service after they had been paid in full. Fitted panels to wrong side of the roof to save on costs of scaffolding, Said that there customer service team would get back wi... Voir plus
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À propos de l'entreprise
- Société d'énergie solaire
- Solutions et équipement énergétiques
- Courtier en finances
- Entrepreneur en énergie solaire
- Fournisseur d'équipements d'énergie solaire
Écrit par l'entreprise
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Coordonnées de contact
Elias House, Brymore Road, CT1 1HP, Canterbury, Royaume-Uni
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
Bien
671 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Profesional approach and very helpful!
Profesional approach and very helpful!
Very respectful staff and good care while working on my property
9 septembre 2025
Avis spontané
Réponse : REST
Hi there Mr Stanescu,
Thank you so much for your kind words! We're glad to hear you had a positive experience with our team. It means a lot to know you felt respected and well cared for—we always aim to provide professional and attentive service. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
They did what they said they would do…
They did what they said they would do and in the time frame they said. The install team were great and everything was explained. When they left everything was clean and tidy, I could not find any faults.
29 août 2025
Réponse : REST
Hi there,
Thank you for the great feedback! We're really pleased to hear everything went smoothly and that our team met your expectations. It's great to know you were happy with the installation and the clean-up—exactly what we aim for! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Réponse : REST
Hi there Mrs Khalida,
Thank you for the kind words! We're glad you're satisfied with the job and truly appreciate your trust in REST. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Beware mis selling, lies
Be very cautious. I experienced high-pressure sales tactics and was pushed to make a quick decision. The “best offer” was supposedly only available that day, but then reduced again the next day—clearly a manipulation tactic.
The salesperson, (I've been asked to remove his name, but he in mentioned in the good reviews :() claimed that EVPS guarantees the estimated annual savings and that if I didn’t save that amount, someone would pay me the difference. After asking for proof multiple times, no evidence or written guarantee was provided. Instead, I was met with constant scare-mongering about how other companies can't offer such a guarantee (which, to be clear, does not actually exist).
To top it off, their quote was £2,500 more than a reputable national company offering the same product.
Avoid unless you want to deal with pressure, vague promises, with no documentation to back up and inflated pricing.
26 août 2025
Avis spontané
Réponse : REST
Hi there,
Thank you for your review. We've looked into the details you've shared, and unfortunately, we're unable to identify you as a customer or potential customer of REST. Based on the information provided, we believe you may have mistaken us for another company.
We take feedback very seriously and do not operate using high-pressure sales tactics or vague guarantees. If you believe this still relates to us, we’d really appreciate it if you could provide a bit more information so we can investigate further and ensure there’s no confusion.
We’re always happy to clarify or resolve concerns, but at this stage, it doesn’t appear this experience was with REST.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
My experience from initial sales…
My experience from initial sales presentation to installation,was very professional. It was obvious that I was dealing with people with knowledge, and who respected my requirements. I would have no hesitation in recommending REST.
14 août 2025
Réponse : REST
Hi there Mr Field,
Thank you so much for your kind words! We're thrilled to hear that you had a professional experience from start to finish. It's great to know our team met your expectations and respected your needs. We truly appreciate your recommendation! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Top service really helpful
Top service really helpful, punctual and the lads that fitted the system worked hard
6 août 2025
Réponse : REST
Hi there Hazel,
Thank you so much for your kind words! We're really glad to hear you were happy with the service and the team’s hard work. It means a lot to us! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Really professional and friendly also…
Really professional and friendly also really informative, cleaned up as they went thank you for your hard work
4 août 2025
Avis spontané
Réponse : REST
Hi there Derren,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience. We always strive to be professional and informative while making sure everything is left clean and tidy. We truly appreciate your feedback! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Réponse : REST
Hi there Mr Flaherty,
Thank you so much for your feedback! We're pleased to hear you found everything organized and thorough. It’s great to know our efforts are making a positive impact! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Negativity comes from the fact that it…
Negativity comes from the fact that it took several calls to have the scaffolding removed-told to ring them myself to give more clout!
I had 3 red reminders for an overdue bill even though I had paid the day after the panels were completed!!
Otherwise -no concerns!?
31 juillet 2025
Réponse : REST
Hi there Pauline,
Thank you for your review and for sharing your experience. We’re glad to hear there were no other concerns, but we apologize for the inconvenience with the scaffolding removal and the billing issue. We’ll be sure to look into these matters to prevent them from happening in the future. Your feedback is truly appreciated, and we’ll work hard to ensure a smoother experience next time! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Came on time and were very good in…
Came on time and were very good in completing the solar panels within good time
31 juillet 2025
Réponse : REST
Hi there Kathryn,
Thank you for your feedback! We're glad to hear we met your expectations with both timing and the quality of our work. It was a pleasure getting your solar panels set up, and we appreciate your trust in us! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very neat and tidy work I am impressed
Very neat and tidy work I am impressed
29 juillet 2025
Avis spontané
Réponse : REST
Hi there Michael,
Thank you so much for your kind words! We're thrilled to hear that you were impressed with the work. We take pride in delivering quality, and your feedback means a lot to us. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great sales rep!
Tonight we had the most lovely, informed and knowledgeable conversation with Somia, from REST. She spent time explaining the solar panel system, checking all our needs and giving advice on the way forwards.
She was funny and wonderful in equal measures.
We have brought our solar panel system and can not wait for the installation. What a wonderful experience.
16 juillet 2025
Avis spontané
Réponse : REST
Hi there Amie,
Thank you so much for your kind words! We're thrilled to hear that Somia made your experience such a positive one. We're just as excited to get your solar panel system installed and really appreciate you choosing REST. Welcome to the journey! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Had a gut feeling we could trust Rest solar
Why did we go with Rest solar after speaking to Andy over a zoom meeting we were put at ease and got a good feeling about our solar journey. On the installation day 3 young lads ( I'm in my 60 so everyone is young) turned up very polite and explained what they were going to do and were very clean worker's. After installation was completed one of them walked me through the system and how to navigate the app. I would thoroughly recommend Rest solar.
11 juillet 2025
Réponse : REST
Hi there Mr Bower,
Thank you for the kind words and for sharing your experience! We're so glad Andy was able to put you at ease from the start, and it's great to hear our team made a positive impression on the day. We’re happy you felt well looked after and confident using your new system. Your recommendation truly means a lot to us! Should you require any assistance in the future, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
They did the work cleanly and…
They did the work cleanly and professionally. The work was done very neatly. There were no problems and I got a great system.
1 juillet 2025
Avis spontané
Réponse : REST
Hi there Ben,
Thank you for the great feedback! We're thrilled to hear that you’re happy with the system and appreciated the clean, professional work. It means a lot to us that everything met your expectations—thanks again for choosing us! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
After some minor hiccups after the…
After some minor hiccups after the installation rest have helped me to get the ball rolling and I M now looking to benefit from my solar/panel and battery combination!
7 juillet 2025
Avis spontané
Réponse : REST
Hi there David,
Thank you for your updated and improved review – it means a lot to us! We're really pleased to hear things are now on track and that you're starting to benefit from your solar and battery system. We're always here to support you moving forward. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Excellent job done
MARTIN THE SALES GUY WAS VERY HELPFUL and the install team were very polite and efficient they found solutions to a couple of problems with where to sight the equipment and fuse box and were genuinely nice guys.
3 juillet 2025
Avis spontané
Réponse : REST
Hi there David,
Thank you for the lovely feedback! We're so pleased to hear that Martin was helpful and that the install team handled everything with professionalism and care. It's great to know they found good solutions and made the experience a positive one for you. Should you require any assistance in the future, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installation guys were brilliant…
The installation guys were brilliant and worked really hard
25 juin 2025
Réponse : REST
Hi there Kevin,
Thank you so much for your kind words! We're really glad to hear that the installation team made a great impression and worked hard — we'll be sure to pass on your feedback to them. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Misinformed about the installation …
Misinformed about the installation date no help until I contacted customer services to find out what was going on! Threatened that a would forced to pay the money upfront myself and basically treated like a retard when I asked.for help! Altogether very unhelpfully initially!
23 juin 2025
Réponse : REST
Hi David,
We have accommodated for multiple technical issues on your side during the installation process, including the loss of access to your emails and lack of signature for the works being completed (which is what lead to a reminder text being sent to you after payment was delayed).
We had also arranged to provide further assistance when your daughter was at the property as you claimed she would be more knowledgeable with regards to your tariff set up, but failed to get an answer on the phone that evening as we had agreed.
We will always do everything we can to support our customers, but there are limits to what can be done to assist someone remotely, particularly with regards to things like tariff set up, as it involves your personal accounts and data.
Kind regards,
Michael Britcher
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Good company I recommend it to anyone…
Good company I recommend it to anyone need to solar panel.
Good work and tidy
Friendly staff calling to help us.
19 juin 2025
Réponse : REST
Hi there Mr Anton,
Thank you so much for your kind words! We're really glad to hear you had a positive experience with our team. It's great to know you appreciated the quality of our work and the support from our staff. Thanks again for recommending us! Should you require any assistance in the future, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
No more sleepless nights.
Andy (sales) was great.
Help explaining everything, from financing to installation. The installers were polite friendly and extremely efficient. Now I can stop worrying about expensive energy bills.
16 juin 2025
Réponse : REST
Hi there Beverley,
Thank you for the great feedback! We're glad Andy was able to guide you through everything clearly, and that the installation team made a good impression. Enjoy the peace of mind with your new setup! Should you require any assistance in the future, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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