The Restaurant Choice Avis 

We have been waiting for a card replacement way before Christmas. We called them and we’re told we would have it in a month. It has now been a few months and still no card. My partner got in touch via email which stated we would hear back within a few working days however it has been nearly a month and no reply.

Due to the pandemic and only being able to do click and collect online most restaurants not adapted the online services to use this gift card so I called customer service number on the back top right of the gift card, after speaking to a lady called Paula explained my card will expire next Month she said a new card will be sent to me in 6-8weeks.

Very poor company. No response to emails. When you phone, they take your details and promise a replacement card for an expired card, but they don't arrive. Shocking and dishonest.

Like many people my card had expired during lockdown. Please don’t throw it away! Phone the number on the back of the card. It may take a while to get through, but customer services took all of my details and have sent me a new card to the full value today! Excellent customer service, but you do need to give them a ring 😁

Don't email them, you will NOT get a response. When you ring they are all very apologetic and courteous and promise you a replacement card within 4 weeks. I rang them in early December and have not received anything as of today 19th January. I phoned again today and they now say they will send a replacement in the next 2 weeks. I fear this is not going to happen. Has anyone else had a replacement card yet?

I have a £40 gift card given to me for Christmas. I spent £71 at pizza express. Pizza express tills do not accept the card when the bill exceeds the amount on the bill. I have spoken to Rebecca at restaurant choice, very nice, but not empowered to make a decision. This is an issue between restaurant choice and pizza express, not with me. I asked that they refund me then get indemnified by pizza express but was told this is not possible. I will try pizza express once more for a refund, but I am prepared to make a big fuss if I don’t get my £40 by either of these organisations.

My £25 gift card was about to expire. I phoned the customer support number on the back of the card and spoke with a lovely lady, who couldn’t have been more helpful.My card is being replaced with a new one, valid for another year, being sent through the post.
I would like to thank the lady concerned as she deserves a star. I asked where she was based and to my surprise, she was speaking from El Salvador in Central America.
Many thanks.

My card had expired so I called them (after reading reviews on here) and they are sending a new card out in the post to be valid for another 12 months, no questions asked.

Had a gift card due to expire this month, hadn't been able to use due to the lockdown. Gave them a call on 0330 123 3471 and they sorted it within minutes - posting me a new card which will be valid for 12 months. They said they can do this if the card expired during lockdown, or is due to expire within a month.

I have sent 2 e-mails but have received a reply to neither. However on Friday I rang them and was told they would send a new card with my remaining money on it valid for 12 months. Should received in 5/6 weeks.
as I hadn't received my replacement card I rang again on January 21st. the new card arrived Saturday 23rd

I panicked because I realised my card had expired in September and haven’t had chance to use it this year with the pandemic! I phoned the number on the website and it was sorted straight away, a new card is being sent to me within the next five weeks with my original balance and another 12 months to use. I’ve seen some reviews on here of people having emails ignored so I would advise you to call them instead :)

No way to get extension for the card expiry date. We tried with the company email but no answer from them. Not even an extension resigning to the 50% of the value. How can a company keep this attitude during the Coronavirus crisis? I can't recommend it at all.

As we know gift cards for restaurants to use in covid times isn't how we planned as I am clinically vulnerable so like many haven't had the opportunity yet to actually spend in any restaurant for that reason so now it has expired and 25.00 is alot to lose nowadays.I called customer services just now to explain and spoke to a very kind understanding gent called Miguel.He has sent me confirmation by email that in 4-5 wks I will receive a new card valid for 12 months and 25.00 so I am very happy.So please make that call good luck keep safe

This gift card was given to me by my disabled son. Due to illness and then lockdown it has passed the "12 month validity" - I have emailed three times without any response. I asked where the £25 the voucher cost has gone? No response. I wish I could leave "0" as a rating. A modern day thief. Do not purchase from this company.

I was given one of these as a gift, living in Australia. I can't find anywhere in Aus to give a review, so here I am. Don't give one of these to your friends, not if you really think they are your friends. Put the cash in a card and wish them to have a good night out instead. Australia is a big place so unless you live in a capital city, you'll be lucky to find a restaurant in which to use the card. With a three year expiry, we'll be lucky to ever be near anywhere where there'll be a choice to use it, if anywhere at all. Again, don't load one of these on your family members or friends.

If I could give zero i would, when someone buys you a gift with their hard earned money, how on earth can that expire. It's just another way of trying to con money out of people. I used it in Nandos only to be told it wasn't working, now with covid and other personal issues it's run out. What an absolute rip off. DO NOT buy someone you care about this gift card. They should be investigated.

they must have taken all these negative reviews onboard as I phoned about card that expired during lockdown, got through quite quickly and without prompting they offered to send replacement card with full balance that will be valid for a year. still think 1 year lifespan of card is a joke but can't fault how they have dealt with me on this occasion.

They don't accept them, whats the point in having them.

Abysmal company. Thankfully though I think people are realising this.
Together we can drive this company out of existence.
Any company who doesn't extend vouchers when clearly Covid would impact the validity speaks volumes about what they think of the public.

Never ever buy anything from this group. I'd also suggest writing to each participating restaurant to complain and also I would suggest making news outlets aware of the sheer greed this firm is displaying.

I get one if these useless cards from my equally useless company every year. They know nobody likes them but still issue them, I can only assume they get a massive discount for bulk buying them. Knowing them, probably some tax dodge. The choice of restaurants is very limited. Some of them have shut down, and the ones that are still operating are overpriced, poor quality and wide spread. Last year I purposely had to drive a 40 mile round trip to the nearest pizza hut (Halifax) to use it. The food was awful and although it had only cost me a few quid in fuel, I still felt ripped off. This year's card just arrived in the post, so now I am yet again forced to use it, just so this shady company doesn't gain from another expired card. This seems to be the basis of their business model. They will gain a bit from the participating restaurants, say £20 worth of voucher credit for £15, but their main income will be from people letting them expire (and it is a real effort to find somewhere worth using them). I just received mine and have 4 months to use it, it has to be dine in, all the places I can use it are awful and I don't want to be adding any money at all to meet the bill. Wish I could just bin it.