Ripple Fiber Avis 

I don’t even know where to begin with this company, but let’s start from the beginning…First – They scheduled an installation appointment for March 9th, with the tech supposed to arrive between 8am–12pm MT. He shows up around 1pm. Strike one.

Second – The tech starts inspecting the site and finds their NID box (outside next to the electrical boxes). He immediately starts complaining to me that it might not be installable because their own team placed it too far from my networking gear. He literally asks me why it wasn’t installed closer… like I have any clue! No one from their prep team ever asked where I’d want it—they just showed up a week earlier, said they were prepping the house for fiber, and left. How is any of this my fault? Anyway, he eventually runs the line all the way across the house to make it work. But his whole attitude and unprofessionalism here was trash and didn’t inspire any confidence in his skills. Strike two.

Third – Finally gets the service hooked up, internet works… great, right? Wrong. Things went downhill fast. I told him I wanted to use my own enterprise router (Ubiquiti Dream Machine Pro) that’s already handling my whole house with APs. Holy crap, what a struggle. He spent another TWO HOURS fumbling, calling/texting his colleagues for help. It got so bad I had to jump in and explain things to their support over the phone/text just to clarify what was needed. Long story short: Ripple requires PPPoE authentication on the Nokia ONT to pass traffic to my router. It only worked when they hooked up THEIR router to the ONT. The whole troubleshooting dragged on until about 5pm MT—that’s FOUR HOURS total for a simple install, and even then, it never properly worked with my equipment. Strike three.

(Note: I have two buddies in Firestone with the exact same Ubiquiti setup who got Ripple/Hyper Fiber recently. They had PPPoE issues too, but eventually got it working. So I know it’s possible. Clearly the tech I got wasn’t technically up to the task and needed hand-holding the whole way by me and his team.)

Fourth – Frustrated, I reached out to support myself late that night (around 11pm MT) and opened Ticket #3040022 to fix why nothing was passing to my router. Worked with a rep over the phone—we double-checked the PPPoE username/password (all correct on both ends), she reprovisioned the ONT twice (each taking ~15 minutes; first one failed). Between attempts, she said she’d call back in 15 minutes after the first reprovision… never did. I waited a full hour, gave up, called back, and got the SAME rep. When I asked why no callback, she said the first reprovision failed so she tried a second one. Fine, but why no communication?! A quick call to update me would’ve been professional. She couldn’t fix it, escalated to L2, said they’d call first thing next morning (9–10am MT) to resolve over the phone. Strike four.

Fifth – You can guess what happened… no call. I had to chase them around 1:30pm MT. Support said they’d need to send a tech out, scheduled for 8am MT the next day. At this point, I’m beyond annoyed—this is one of the worst ISP experiences of my life, and that’s saying something. Strike five.

Sixth – Next day, I’m up early to make sure I don’t miss the guy. 8am comes… nobody. I wait an extra hour, nothing. Call at 9am, they say the tech’s late and will be there in 30 minutes. I ask why no one calls with updates when they’re running late—professional courtesy, right? She has no idea, but promises arrival soon. Spoiler: They didn’t show until ~12:45pm MT—almost FIVE HOURS late! And get this… they sent THE SAME TECH who couldn’t get it working the first time. I knew this was doomed. Strike six.

Seventh – He starts troubleshooting the ONT-to-router issue again. I remind him others with my exact setup got it working, so this shouldn’t be rocket science. He tries a bunch of stuff—resetting the ONT multiple times, confirming credentials (which were right), leaving and coming back—but nothing. Then the kicker: After more phone time, he tells me flat-out that he and his team can’t fix it and it’s MY SYSTEM causing the problem. I calmly push back, saying my buddies with identical gear are fine on Ripple. He doubles down, blames me. (His English isn’t great, so communication was rough too—no shade, just facts.) At that point, I told him to just cancel the service since they clearly couldn’t make it work. He goes to his truck, comes back 15–20 minutes later, and says “Cancel your service” like it’s no big deal. Washed his hands of it and left. I shut the door, ripped out all their equipment, and was furious. Never been treated this poorly by any company. Strike Seven.

To sum it up: Ripple (Hyper) Fiber is hands-down the WORST ISP (worst company, period) I've ever dealt with its not even close. Worse than Xfinity by a mile. Completely unprofessional.

I normally don’t leave bad reviews, but this experience with Ripple Fiber has been extremely frustrating.

A salesman came to my apartment building and gave me the full pitch on Ripple Fiber. I signed up on the spot and scheduled an installation appointment. Everything seemed fine at first. I had to reschedule the original appointment due to inclement weather, which was completely understandable.

However, on the rescheduled date, I cleared my entire day, moved furniture out of my room, and prepped everything so the installation would be smooth. No one showed up. No call. No explanation.

I called and was told someone would get back to me. An hour went by… nothing. The next day … still nothing. By Monday, I had to reach out again myself. That’s when multiple employees suddenly started calling me trying to figure out what happened, but no one could actually explain why the technician never showed up.

They then rescheduled me for the following weekend. Once again, I rearranged my schedule and prepared my apartment for installation.

The day before the second appointment, I received a call saying my building is not serviceable because it’s an apartment.

So let me get this straight… a salesman came directly to my apartment building, signed me up, scheduled installations twice, wasted two of my weekends, and only after all that did someone realize the building isn’t serviceable?

That’s not just poor communication… that’s complete disorganization. This could have been avoided with a simple serviceability check before ever sending a salesman out or scheduling installation appointments.

Extremely disappointed in the lack of coordination and respect for my time.

Based on my experience with other ISP’s, Ripple ranks the lowest of Spectrum, AT&T and T-Mobile. I have used Ripple for six months and constantly have issues. Presently, I am unable to install apps on my Firestick due to instability and speed. I can connect my mesh network to a T-Mobile Wi-Fi 7 network and immediately apps download and install. Ripple has no solution.

I have had the best experience with Ripple Fiber as my new internet provider. The speed is amazing and very consistent. I had one down time with Ripple Fiber and they fixed it in less than 8 hours. There cost for the speed is cheaper than any other provider. I had Xfinity before and I am so happy that I switched. If you are able to switch to Ripple Fiber I would not hesitate switching.

Love the speed and the fact that service is reliable. However, we've been customers for over 8 months and the cable still hasn't been buried. This is especially concerning because part of it is on our neighbor's yard AND we have an ice storm predicted for this weekend.

I live in Moore County NC. I just built a home and I’m in a cellular hole (very little service).

I saw what Ripple offered and thought they’d be perfect but guess what, they are a terribly poorly run company. They don’t make their installation appointments, make promises they don’t keep and I can’t seem to get anyone interested enough in my business to connect my house.

Frustrating? You bet.

They use third party installers and in my experience, they don’t like to work very much.

They do not appear to have a meaningful escalation policy so as a desperate customer (which I am) you just languish as they continue to mismanage their customer relationships.

You wonder how they stay in business.

Ripple is super speedy and professional!!

We were not informed about this. We really thought this was AT&T. This company dug up our yard without informing us what they were doing until we called them to the front door. No one in this neighborhood (The Summit) was informed about this installation and the damage to our yard. We should have been notified in a timely manner and if we wanted to be included the destruction of our yard. Not happy about this company. By the way, never heard of them.

The only problem with this company is that they still haven't expanded in my neighborhood and have been waiting so long! the service is amazing and fast and better than the other 100$+ competitor i wonder when will there be 5 gig and beyond!

The installation was fine but the service is out more than in. We call customer service and they can never give a time for estimated repair. This is not a good situation when you have a medical home device that connects to the internet to report to doctors office.

We had this installed in our Beach House and kill Devil Hills and the installation went really well but from there it’s been horrible. You can’t get a hold of customer service. You send them emails. No I called you back. Watched a movie just last night in the last two minutes to the movie cut out not happy. It’s a constant constant lag and we have only one TV that we’re even using so I’m not really sure if it’s supposed to be the best fibre-optic not sure but thinking of cancelling next week had to reboot everything now my Google nest is not working. My cameras are not working. It’s a cluster so I don’t recommend unless they come out and fix it which I’m still waiting for a phone call. Highly disappointed.

Ripple Fiber, were digging in my yard and cut my Comcast cable, innet, and Tellphone land line, all at once!!! was not happy. did not say nothing, till i told the work men , i have no service. had to call comcast to fix it which took 3 days . thanks a Lot Ripple Fiber. Zero stars, for YOU!!!!

The worst. Have been calling the customer service for weeks. To get the fiber line which has been running down the road from a neighbors house removed. I cancelled the service weeks ago they come today to bury a line that is supposed to be removed. Call customer service again and they say two weeks two weeks. I'm getting nothing but the runaround useless company.

The in-home install was amazingly complete and thorough. I've had Ripple for about 6 weeks and have had only one outage and that was planned, communicated ahead of time.

So far, the speeds have been at the price that I'm paying (something that NEVER happened with my previous ISP)

My only negative issue is I've not been able to get logged into their android mobile app/page. The mobile support team hasn't been able to figure it out but I still can access the web page.

This is by far the worst internet service provider we’ve ever had. We live in Bonterra in Indian Trail, and it took nearly two months—mid-February through April—with little to no communication just to get our service up and running.

Since then, we’ve experienced constant outages and the same poor communication. Technicians never let us know we’re on their schedule, and when they do show up, many of them openly express frustration with Ripple. My wife works from home, so reliability is critical, yet this past weekend the service went out for several hours Friday, nearly the entire day Saturday, and then again in the middle of a party we hosted to watch the first NFL Sunday.

Customer support is dismissive and unhelpful. Agents tell us no one can assist until a weekday, that there are “no on-call techs,” only to suddenly claim one is on the way—and then no one ever shows up.

I’m sharing this in hopes it helps anyone considering this company make the right decision: avoid Ripple at all costs.

Why can I not give a Zero star review? They don't deserve a 1 star review. Internet was down for over 2 months - paying for 2GB and getting 50 Meg when it does work, which is not very often. The call center number (800) 359-5767 is completely useless. You get a person that reads from a script and does absolutely nothing to resolve the issues.

During the day time the internet has worked great but consistently overnight it goes out for hours. Also has been multiple weeks and the line still isn't buried, sitting in the front lawn. Only been a month and might already switch

I’ve had Ripple Fiber for a few months and it has been reliable and fast.

7-16-25 Construction began in my neighborhood. I now have red mud all across the lower portion of my just pressure washed driveway. With this at the start, they can forget about me being a customer.

The service was unable to connect my devices to the network. After several attempts by their technicians still unable to connect a simple wireless device. By the way this simple wireless device works just fine on other service providers network with ease. A TV would not connect and my garage door video keypad would not connect. The timeliness of the technicians and return calls were less than desirable. Buyer be ware