ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... Voir plus
L'entreprise a répondu
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Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... Voir plus
L'entreprise a répondu
Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... Voir plus
L'entreprise a répondu
good helpful service. Not sure we get the very best price each time without trawling the internet and sometimes the paperwork is wrong, but overall good team to deal with.
L'entreprise a répondu
À propos de l'entreprise
À propos de ROL Cruise
Écrit par l'entreprise
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Écrit par l'entreprise
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Coordonnées de contact
Lexden House, London Road, Lexden, CO34DB, Colchester, Royaume-Uni
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4,9
Excellent
9 k avis
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Very helpful good quick response easy…
Very helpful good quick response easy to contact by phone
16 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear you found our team helpful, easy to contact by phone, and quick to respond. We appreciate your comments and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Good support from ROL with each cruise…
Good support from ROL with each cruise arranged
9 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you've received good support from our team when arranging your cruises. We appreciate you taking the time to share your experience and look forward to helping you with your future holiday plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Very helpful customer service when…
Very helpful customer service when booking the cruise, but the volume of documentation received by email which includes multiple instructions to provide information to Oceania prior to the cruise, very lengthy T&Cs and a 31 page excursion document was overwhelming, and took us by surprise when compared to the simplicity of booking a cruise directly with Saga.
13 septembre 2026
Réponse de ROL Cruise
Thank you for your feedback. We're delighted to hear that you found our customer service team helpful when booking your cruise. We appreciate your comments regarding the volume of documentation and understand that the information provided may have felt overwhelming compared to previous booking experiences. Your feedback is valuable, and we will share it with the relevant teams for review.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Whole experience
Excellent people to talk to and very helpful really have a listening ear brilliant! Have many years of dealing with them and have always had a really excellent experience !!!
1 septembre 2026
Réponse de ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that you have enjoyed many years of excellent experiences with our team. It's especially rewarding to know that you find us helpful, attentive and easy to talk to. We truly appreciate your loyalty and look forward to helping you with many more fantastic cruise holidays.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found us easy to contact and that we were able to offer you a great price. We truly appreciate your comments and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you received friendly and excellent service from our team. We truly appreciate your comments and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Simple booking process
Friendly and knowledgeable staff (Callum) with empathetic manner
14 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that Callum's friendly, knowledgeable and empathetic approach made such a positive impression. We truly appreciate your comments and are pleased he was able to assist you with your cruise plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Friendly and helpful service
Friendly and helpful service that takes all the hassle away from connecting flights, hotels, and cruises.
14 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that our friendly and helpful team made arranging your flights, hotel and cruise hassle-free. We truly appreciate your comments and are pleased we could help make the planning process easier for you.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
The ease of it
13 septembre 2026
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that you found the process so easy and straightforward. Providing a smooth and hassle-free experience is always our aim, and it's wonderful to know we achieved that for you.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your lovely review. We're delighted to hear that you found our team polite and respectful throughout your experience with us.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Easy and efficient
12 septembre 2026
Réponse de ROL Cruise
Thank you for your review. We're delighted to hear that you found our service easy and efficient.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
always pleasant and helpful people on…
always pleasant and helpful people on end of telephone.
12 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you always find our team pleasant and helpful when you call. We truly appreciate your comments and look forward to assisting you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
First...but not last
First time booking with ROL and the sales person Callum was very professional and informative. I would have no hesitation in booking with them again
7 septembre 2026
Réponse de ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Callum provided a professional and informative service and helped make your first booking with us such a positive experience. It's especially rewarding to know that you would have no hesitation in booking with us again, and we look forward to assisting you with your future cruise plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
The saleslady was efficient
The saleslady was efficient, organised, very pleasant and seemed so personable
12 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that our sales advisor was efficient, organised, personable and a pleasure to deal with. We truly appreciate your comments and are pleased we could make the booking process an enjoyable experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you received very good service from our team. We truly appreciate your comments and look forward to assisting you with your future cruise plans.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
As always great service
As I have come to expect, great service and willingness to give best acceptable price
12 septembre 2026
Réponse de ROL Cruise
Thank you for your kind review. We're delighted to hear that you received the great service you've come to expect from ROL Cruise, and that our team was able to secure the best acceptable price for your booking.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Emily kept intouch with our request and…
Emily kept intouch with our request and followed up with us. Was very professional and listened to what we had queries. We have used before and will use again Emily outshine and we will hopefully be back intouch to book another cruise soon
12 septembre 2026
Réponse de ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that Emily kept in touch throughout the process, followed up on your request and took the time to listen to and answer your queries professionally. It's especially rewarding to know that her outstanding service has encouraged you to book with us again. We truly appreciate your continued loyalty and look forward to helping you plan another fantastic cruise soon.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Lovely
Lovely, helpful people. Query, no car parking offer at soton departure as was in previous bookings. When is balance due???? Mmm,.
11 septembre 2026
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear you found our team lovely and helpful, and we appreciate your continued support.
I understand a member of our team has now been in contact with you directly regarding parking and balance due date, however we do remain on hand should you require any further assistance.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that you found our team helpful, knowledgeable and cheerful. We appreciate your comments and are pleased we could make your booking experience a positive one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
Réponse de ROL Cruise
Thank you for your kind feedback. We're delighted to hear that your call was answered quickly and that our knowledgeable team member was able to assist you. We appreciate your comments and look forward to helping you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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