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RSPCA Pet Insurance (UK) Avis 

288
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really easy to do, plans are at a reasonable price. Only thing I would say is if you want your policy papers to be sent to you look out for that box to tick because missed it and now can’t seem to be... Voir plus

Noté 5 sur 5 étoiles

I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Horrendous costumer service. Call centre is basically useless - long waits , rude handlers … and the website has very little functionality so you end up having to call the bloody call centre anyway. A... Voir plus

Noté 5 sur 5 étoiles

The level of cover provided was such a good price! It was very simple to navigate the website and easy to understand the documentation provided. I'm very happy to have chosen the RSPCA as my pet insur... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'assurance animaux

Écrit par l'entreprise

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Coordonnées de contact

Get peace of mind

with our 5* Defaqto rated cover

4,5

Excellent

TrustScore 4.5 sur 5

288 avis

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A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(288)

215 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Easy to do online with best benefits…

Easy to do online with best benefits for price even tho my dog is,quite old

23 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Hi Maggie, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Noté 1 sur 5 étoiles

Unfair and untransparent pricing

I have my Cat insured with the RSPCA since the day he was born. He is currently 4 years old, has a littermate from the same litter born on the same day, but she is a girl. They get the same yearly Vet visits, have no pre-existing conditions and are completely healthy. Now my insurance premium for my boy has gone up by over 100 quid per year to over £400 while his sister, mind you same litter, same age, has gone up by 24 quid to £250. I called the RSPCA and they cannot and won't reduced the price of the insurance offering me only an Amazon Voucher as a gesture of goodwill or to reduce coverage to bring down the insurance premium. They also do not price match online prices when signing up as a new customer for the same cat, which would bring down the insurance price to £314. Overall I am disappointed and am not left with a good feeling of choosing the RSPCA pet insurance in the first place.

1 juillet 2026
Avis spontané
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Réponse de RSPCA Pet Insurance (UK)

HI William, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Easy to find what you want at competitive prices

I found your website easy to find exactly what I needed and at a competitive price.
Also RSPCA is the best for caring for animals

17 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team

Noté 1 sur 5 étoiles

Do not use this company my dog was ran…

Do not use this company my dog was ran over they have tried everything not to pay told me I would have money back for cremation within days and it’s took weeks still awaiting an assessor. Refusing to accept paperwork that isn’t hand written and I’ve had to chase up vets for more information because they could not be bothered. Really disgusting customer service to someone who has lost a loved pet cancelled my others dog insurance today

29 juin 2026
Avis spontané
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Réponse de RSPCA Pet Insurance (UK)

Hi Phillipa, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Noté 4 sur 5 étoiles

RSPCA offered best overall packacge for…

RSPCA offered best overall packacge for cat. Not the cheapest, but not the most expensive either

9 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

value for money

22 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

It was easy to gain all the help…

It was easy to gain all the help information which was thoroughly explained. I am assured that they will afford me the peace of mind for Pippa.

20 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Noté 4 sur 5 étoiles

After investing the options for an…

After investing the options for an older dog the RSPCA policy met our needs at a reasonable price.

4 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

I have recently adopted a dog

I have recently adopted a dog. I trusted RSPCA than any other company.

20 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA and helping animals that need our assistance.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

The claim was dealt very quick and was…

The claim was dealt very quick and was straight forward.

2 février 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! I'm pleased your claim was settled quickly and was straight forward.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

The procedure from start to finish was…

The procedure from start to finish was impeccable with no issues. Thank you

15 février 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Good value and no hidden charges -‘I

Good value and no hidden charges -‘I
Feel I can trust this provider

13 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

straightforward form which only took a…

straightforward form which only took a short while to complete.Reasonable price

11 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Very smooth and stress free process

During a really stressful time due to my dog going downhill rapidly and numerous initial blood tests and scans being inconclusive the claim process was very easy considering although for the same treatment over days I had paid upfront n various amounts it was all self with as a continual claim. As the treatment at my own vets had to be paid upfront and claim paid back to me once she was referred to specialist at vet hospital I didn’t have to pay upfront and they were happy to wait for the claim money to get paid to them directly which it was and it was all a very smooth process,

23 avril 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! I really hope your pet dog has made a quick recovery. Sending all our love from the RSPCA.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Easy and informative process

Easy to nevigate the application process and informative email.

8 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

I bought a policy

I bought a policy, that was very easily done online.
Hoping I never have to make a claim so can't review how well that process is

8 juin 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you found purchasing a policy easy to do online.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

The RSPCA has a history for saving dogs etc . However i didn’t know they where in the market for insurance for and the quote was quite competitive and it’s still Early days . As far as my experience I

The service so far has been straight forward. When I had a query I spoke to a lady over the phone she was knowledgeable about the process for ensuring my dog.

27 mai 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Great experience at a not so great…

Great experience at a not so great time, don’t know what we would have done if we didn’t have insurance, very easy to set up our claim and got paid in no time ,thankyou.

17 février 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your leaving a review! We're pleased you received a good service and you're a happy customer.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

I insure my second dog with them.I'm…

I insure my second dog with them.I'm happy with customer service. Reasonable price for my poppy. Highly recommended.

27 mai 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team

Noté 5 sur 5 étoiles

Straight forward

Straight forward questions; good price; and recommendation of friends who sing praises about the service.

24 mai 2026
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Réponse de RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

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