Rugs Direct Avis 

Efficient and effective ordering and delivery process. Rug as described. Quality above expectation.

I ordered a rug three weeks ago from rugs direct with next day delivery.

After not receiving any information after two days of the rug being dispatched this was chased. I was told the supplier had not been informed of my order and this was chased.

A week later the wrong rug arrived. I contacted customer service again who placed another order for the correct rug and arranged a collection for the incorrect rug.

The incorrect rug was collected the next day, however after a week I still had not recieved notification of the rug being dispatched.

I again chased this up and was told they’d get back to me with more information. After two more days I was told the rug was out of stock and I would not get it for two months.

I have requested a refund and I’m really disappointed with the company. I have had to repeatedly chase for this and it seems very little has been done

The rug wasnt the same colour as on the website or on the back of the label on the actual rug.

I read the returns policy and followed it which stated if there's a fault they will send a prepaid label to send it back so it doesn't cost the customer. I didn't get a reply from anyone after I sent two emails to tell them I need the postage label before filling in the returns form.... No answer. I then filled in the returns form telling them the issue in hope of a response only to get the automated email about how to send it back which will cost me.... Remember a faulty item is not the customers responsibility.

I contacted them a couple of more times asking for my pre paid label - still no reply. I was admitted to hospital so a friend took over the issue and rang them, spoke to a person after both of us never being able to get though on the phone. He did not have my order number, but it was explained to him that I should send a picture of the rug and the label and he admitted that they do get complaints with faulty rugs/colours and that I would definitely get my prepaid label - staff are obviously told to lie through their teeth.... Sadly we did not get his name, but he was apparently nice and 'soft spoken'...... I sent off the pictures after I got out of hospital. No reply. No lablel. I emailed them again telling them to contact me. Still no reply.

I must have sent about eight emails. If you want your money back this is a scam and are just expecting you to put up with it. This is disgusting behaviour from a big company especially seeing as many people are struggling financially and they are just ripping people off.

I will be reporting this.

I am going to the bank to get the money back.

I would fully avoid this company.

Arrived within 24 hours. Lovely quality, very pleased with my purchase.

Good quality. Good delivery.

My rug order was delivered within 5 days and was well wrapped and protected. Good quality for the money

I love the carpet and it was delivered as promised, very quickly.

Immediate response when rug was delayed. Lovely rug

I still have not received my order

Fast Delivery of a rug exactly as described, Great comms from the company. Well satisfied- Thank you

This order was canceled by you and I am still waiting for the replacement order #RD115768?

Website easy to use with lots of choices to pick from.

Excellent customer service from ordering to delivery.

Great value for money and discounts

Highly recommend .

I ordered a £200 rug, it arrived and we didn’t like it so sent it back. We waited several weeks for a refund which didn’t come through. When I emailed to ask they said they needed proof of delivery back (not just proof it was sent). We didn’t have this so have not received a refund (it has been 5 months). We definitely sent it back so I don’t understand why they didn’t receive it and process it their end. This isn’t our problem and I am angry that we paid for absolutely nothing.

This is the second rug we have purchased from Rugs direct, we ordered on a Saturday evening and it arrived by the Tuesday morning. The only slight issue was the tracking and contact from the delivery firm which was different to the actual time it arrived so we were not home, however it was superbly wrapped and protected so all was ok. The rug was as it appears on the website, very happy. The photo shows it still in its settling time so has a few ripples.

Really nice product and truly excellent delivery times.

Great carpet.was so pleased I have ordered a further rug.can not believe the quality fast delivery.thank you

Received a damaged rug and customer service still hasn’t replied to my email sent a week ago. Poor service!

The rug was nothing like the photograph. It cost £39.99 to return it and the return process was protracted and painful.