Sagittarius TapsAvis 

Very prompt and helpful response frommDillan.

I contacted Sagittarius taps for some help (despite buying from a retailer) I spoke to Dillan and explained my problem. He offered to send out replacement parts ( to convert my full turn taps to 1/4 turn taps) free of charge!
He also went to the effort of checking they would work.
Sadly they did not so he could not send them out.
He tried everything he could to help me, including offering to sell me a replacement set ( my retailer didnt have the item I needed).
He spent ages trying to help me out.
Brilliant service throughout

Installed 2 very nice showers 17 years ago, had a problem identifying the required replacement thermostatic cartridge. Contacted technical support sent some images. Dillian identified the part required, the cost and within 24 hours arranged payment and organised the parts to be despatched.The whole response, support and timeliness where faultless.
Great Job Dillian
Thanks Mike

we have been dealing with Sagittarius for many years and never failed to assit on what we need

Tremendous service from Dillan in customer support.
I dropped a shower mixer during installation and snapped off the temperature control. Very quick response and new parts ordered within a few hours.
Well done and much appreciated

Prompt and efficient. Very understanding of our requirements. Dillan has been particularly helpful.

Over the last 20 odd years now we have had 3 bathroom re-fits, 2 downstairs and 1 upstairs. We have used Sagittarius taps, shower mixers and accessories and have been very satisfied. We have favoured the Prestige Deluxe range, stylish and good quality. All staff we have been in contact with have been most helpful. Indeed out last contact was for a replacement ceramic disc cartridge. It arrived next day, ex gratia!
Excellent customer service indeed.

I rarely leave reviews, and when I do it’s usually because I’ve been unhappy about something 🙂
On this occasion, I felt it was necessary to leave a positive review based on the experience I had with Dillan.

Dillan was helpful, professional, and took the time to make sure everything was clearly explained and resolved. The level of service really stood out and completely changed my expectations.

Thanks again, Dillan — great customer service like this deserves to be recognised.

Gave me some exceptionally detailed pre sales technical advice. Brilliantly helpful.

What an amazing experience. I contacted them and they couldn’t have been more helpful. David you did a great job in creating a very happy and loyal customer

Great technical service and fast delivery

I only needed a valve lever that my plumber had misplaced and when he just faded into the background Sagittarius stepped up and provided a replacement. It’s so refreshing to deal with a company that stands by their name and shows real customer service. Thanks.

I have been trying to find replacement ceramic valves for a bath tap, but was uncertain about buying from random suppliers. I emailed Sagittarius technical support, and although the tap is quite old, having sent some pictures, the advisor said that he thought he had something suitable, and sent them to me. They arrived next day, and I have just fitted them; Perfect!
I didnt think one could get such excellent customer service these days, and I was blown away by the speed and manner with which I have been treated. THANK YOU

David in the technical team couldn’t have been more helpful in resolving the issue I had , felt really supported.

We purchased a range of Sagittarius taps along with hand-held and concealed shower equipment back in 2011. After 14 years of daily use, the showers continue to perform brilliantly.
Recently, I needed some replacement parts and contacted the Sagittarius Technical Department. I was met with outstanding support from David, who quickly sourced exactly what I needed. Being able to obtain parts after 14 years was a real pleasure and speaks volumes about the company’s commitment to its products.
A big thank you to ‘David in Technical’ for the excellent service.

Fantastic customer service!
Tried to go through original supplier for small replacement part who were useless.
Emailed in to Sagittarius Tap with a request on Sunday, replied first thing Monday for some photos, which I responded to late on, confirm on Tuesday that they would be dispatching the parts, arrived Wednesday!

Great help today from Dillan at Sagittarius Taps who managed to find some shiny spares for our long-loved bathroom tap! It will now look like new again for a good while to come.

Expert assistance from the technical team identified my old taps and the correct spare parts to stop them dripping. They enabled me to simply repair my taps instead of getting a plumber to replace them. It was a pleasure to deal with them.

Bought some Sagittarius Chrome bib taps for out utility room.
We like the traditional look and they are perfect and were very reasonably priced.
There aren't many bib taps out there and they can be very expensive.
The customer services team are excellent too. Very helpful and responded very quickly to my query.
Would highly recommend this company.

I have just finished fitting a new bathroom.
I have decided to fit Oveta taps on my sinks & Bath.
I am an engineer by trade & have had quite extensive knowledge of plating brass.
Due to the AV industry I was supplying.
The Finnish on the taps are perfect.
The chrome is bright & durable.
The actuation of the taps a smooth & precise motion .
So pleased I chose them.
The taps have been fitted for some time now. Durability looks encouraging too.