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Samsung EcoBubble Washing Machine Review: Shocking Customer Service & Planned Obsolescence

Six years ago, I bought this Samsung EcoBubble thinking I was investing in a premium, high-quality appliance that would last more than cheap brands.

Instead, I ended up with a useless piece of plastic after only 5 years and hal, and the worst customer service experience of my life.

The issue started when the hatch snapped and went completely loose. Because it can no longer close properly, the machine refuses to start any programs. A five-year lifespan for an expensive, high-end appliance is completely unacceptable. Highest price, lowest duration, and lowest longevity.

However, Samsung’s customer service was the real nightmare:
- The €200 Trap: They refused to help unless I paid a €200 engineer fee just for a report to tell me wjat was wrong with the waxhing machine and how much the actual repair and parts would cost.

- Refusal to Sell Spare Parts: When I asked to simply buy the broken hinge/hatch part to fix it myself, they refused, claiming only their engineers are allowed to replace parts.

-Useless Discount Codes: After complaining, they offered me a 20% discount code as a gesture of goodwill. The catch? It only worked on the UK website, which does not ship to Ireland.

- Broken Promises: They promised to escalate my issue to senior management and guaranteed a callback within 48 hours. Two weeks passed with absolute silence, deslite my daily attempts to reach them.

After two weeks of banging my head against a brick wall and going nowhere, I gave up. I went out and bought a brand-new washing machine from a much more reputable brand.

Samsung has lost a customer for life. Samsung, never again!

Do not believe Samsung about warranty. THEY DO NOT WANT TO REPAIR! If you are in warranty and need a repair you have to hound them to get them to even collect your device. I am three weeks ringing them and emailing them trying to get them to come and collect my (small) device for repair. Nothing but empty promises.

Non-existent customer service. The online chat agents are rude and unhelpful, they eventually told me to call a number which nobody seems to answer.

I got the galaxy ear buds and one has always had a static sound in it. Painful to use cause of it and I wrote for support for a year and got nothing from them other than running in circles

We bought a washing machine and a dryer from Samsung just under 3 years ago, and our washing machine has started acting up. Like others here, we thought we had signed up for the warranty but they are insisting we didn't. The support rep even had the gall to tell us we would have had to submit 3 different forms to do it. Customer support is nonexistent for Samsung appliances - they don't care about customer retention for some reason.

Bought a phone recently, wasnt paying attention and discovered when I bought it Samsung phones no longer take micro SD cards, so now im relying on spotify for music and bloody google keeps spamming the crap outta my email telling me im nearly full of stuff everytime a take a screen shot or take a pic and that need to BUY more space! Why Samsung? Why couldn't you just have left the SD cards alone instead of costing your customers a frigging fortune not happy.

I have been trying to get a service call on a FridgeFreezer for over a month. You speak to someone in Samsung UK who supposedly books the local service agent. In our case that is Jeff Gavin. They supply a phone number, but this does not get answered. When I call back Samsung, they say the call out was cancelled as it was the wrong service agent. When they rebook, the same thing happens again. I would not recommend anyone to buy any Samsung product, as after sales service does not exist. I cannot understand how a company as large as Samsung can provide such a bad level of service. They just seem not to care.

Bought a SAMSUNG stick hoover from Harvey Norman Little Island, CORK. the little nut holding the bin cannister has broken off rendering the product unusable. Whilst sounding helpful and making all the right noises with regular communication they have decided for whatever reason (none was given) NOT to replace the barrel. I registered the product, produced the invoice and sent all the pictures as asked and they have simply denied replacement. Total disgrace for a very expensive piece of equipment. AVOID.
If anyone from Samsung reads this my case number is 2143011965-DA

Accompanied my 82 year old mother into Belfast service centre today, as her smartwatch hadn’t been charging! Without even testing it, the 2 guys on duty announced the motherboard was gone and it might be cheaper to buy a new one! Only 2 years old btw…but out of warranty. She was visibly annoyed so I took her home and factory reset it. Boom 💥 that worked!! Shame on your shoddy customer service & approach. Absolutely no diagnostics . Beggars belief 😳🤯

I had a very good experience with Samsung. The product quality feels premium, and everything worked smoothly from the beginning. The design is clean, the performance is stable, and the features are easy to use in daily life.

I also appreciate how reliable the brand feels. Setup was simple, and I did not have any major issues while using the product. Compared with other brands I have used before, Samsung feels more polished and dependable.

Overall, I am very satisfied with my experience. I would recommend Samsung to anyone looking for good quality, practical features, and a reliable brand.

Purchased a washing machine 2 years ago (over €900). We also got an extended warranty. The drum has now gone, which I would consider a premature failing. We are now waiting a week for the machine to be collected for repair. The reason we are told for the delay is due to lack of transport to collect. When collected and repaired we will then have to wait until such time as transport is available to return the machine. This could be 28 days. This is totally unacceptable. Customer care continue to apologise for the inconvenience caused but don't offer any form of compensation to a customer who has to pay laundry costs in the interim. They do not offer any good will. Customer service is non existent. We have previously purchased other Samsung products but will never do so again. Awful to deal with and just repeatedly state they are sorry for the inconvenience and they appreciate my feedback.

Unsure how long a TV should last…but I rarely watch tv , have it four years and stopped working.Bought it cos I thought it was a good brand..4 years n I use it twice to three days a week ….for a family would work less…disappointing ..

My watch broke after 6 months
Hours on the phone, restarting and fac tory reset, so many times!
Eventually they believed me and I got a repair reference, I am still waiting for the watch to be collected 11 days later and hours of follow on phone calls. I would give them no stars if I could.I will never buy a samsung prodoct again

This has been the worst experience with ordering from samsung ireland, I preordered their new flagship S26 Ultra and received it on the 10th of march, i then noticed a speck on the lens of the back camera and shipped the phone back to exertis (this company handles samsung orders). First of all, for a new flagship to have a manufacturing defect is just so not reasonable, i am questioning if they do quality checks. There is also no proper samsung store in Ireland, that you can just go to, on top of it the customer service in exertis is just like going through a nightmare. It is 24th of March and i still don't have my replacement on me.

After they received the phone with the camera defect on 16th March, i told them to update my number when they dispatch the replacement and they said that they will do so, On 23rd march i asked samsung where the replacement is and that i have received no tracking ID from DPD Ireland.
Samsung gave me the DPD tracking ID, I went to check and it said that they already tried to deliver twice but couldn't reach out to me, I directly called dpd and found out that samsung never updated my number and all this while dpd was reaching out to the wrong number. I then got my number updated directly with dpd, today i reached out to dpd because the parcel wasn't out for delivery and it showed the status " your parcel is held at the depot", which mostly happens when they have attempted delivery but it failed or if the order has been refused. The customer representative gave out to me on the call saying they tried delivering twice and then i had to explain the whole situation with samsung and then they said that they don't know when the order will be delivered to me very bluntly.

Bought a Samsung flip 6. It last 8 months, I was told I used it too much ??? My friend bought the same phone at the same time and his is also broken.

Foolishly I then bought a S25 fe.i can honestly say it's the worst most unreliable phone I have ever owned. I can't wait to get rid of it. Junk

I'll never ever buy another Samsung product.

Bought a Samsung washing machine and it now has to be replaced only after 2 years.. poor quality

ALKOSTO Y SAMSUNG ESTAFAN Y ADULTERAN DOCUMENTOS, LO PEOR ES QUE LA SIC. VE LAS EVIDENCIAS Y PRUEBAS Y NO HACEN NADA!
Compré una lavadora, secadora y nevera por 16 millones, la nevera no tuvo ni un día de uso- SALIO DAÑADA, decian que instalación gratis Y COBRABAN, adulteraron las ordenes de servicio y...AUN ASI LA SUPERINTENDENCIA DE INDUSTRIA y COMERCIO, le halló la razón a los malandros, estafadores de ALKOSTO Y SAMSUNG.

Very poor website crashes every few seconds. Tried to pre order the new s26 ultra but the website is so buggy that I've decided to buy One Plus

This is the worst company you could deal
With. I bought a tv that advertised cash back
And they have done everything in their power to make sure they don’t give the cash back. They are the most difficult and dishonest company I have ever dealt with. I am
So sorry that I purchased from Samsung and never will again.