Samsung Avis 

Bought Samsung Galaxy Z Flip 6 from their official website. Less than 4 months of use the phone’s inner display is gone. Contacted Samsung support to get it repaired. It took a week to get my phone back and during this time had no phone to use. After hours of chat and calls with their customer support agents, am able to return the device and get my refund back. Never ever gonna switch to Samsung from Apple.

Samsung customer service !!
UTTERLY USELESS
50 inch top of range tv died < 2 years old
No comeback with Samsung

NEVER AGAIN WILL I BUY SAMSUNG

SHAME ON THEM - I am fuming 😤

Good service, my phone was repaired free of charge under warranty. Fast turn-around, it took just two days for the repair.

Like others have mentioned beware of Samsung's cashback offers.
I puchased an SSD that was covered in their December cashback offer terms but the claim was subsequently rejected.
As a long time purchaser of Samsung's electronic hardware I will no longer purchase anything from them. It's the only way to make these companies experience consquences for their actions.

Be very careful of their cashback promotions. We bought a new TV from them, and they failed to pay us the promised cashback. We provided all of the information they asked for in a timely manner. We followed up with their promotions team after 1 year of waiting, and they said they had made a mistake on their end but then refused to pay out because the promotion had ended.

Absolutely disgraceful behaviour from such a large brand. There was no good faith or ownership of their mistake at all; they just hid behind their legal terms and said their decision was final. Their handling of this issue demonstrates a shocking lack of care for their customers.

This experience has completely destroyed my trust in the brand. If you value reliable customer service and a company that stands behind its promises, look elsewhere. Samsung has just lost a loyal customer, and I will never recommend them again.

In 2022 I moved countries and was a happy LG customer previously.

As everything had to be purchased anew because of the move, I purchased Samsung for the panel quality and advertised ability to have split-screen input.

I purchased a 43",  a 60", and a 70". All three following the simple formula of best model range less one level.

Also purchased matching Samsung Smart phones, Sound Bars, and Home Theatre kits - basically all in on Samsung's eco-system.

The display panels are amazing, but that is as good the return on investment gets.

The split-screen feature is poorly documented/advertised and not actually useful, it only allows input connections to be split (physical inputs from an external device and no smart inputs/apps on any input).

The native TV speakers are marred by tweaks made by regular updates to the equalizer (done during the firmware updates) with peak volume constantly favoring loud action scenes and almost inaudible dialogue regardless of what you set in the equalizer.

Switching audio output to the home theatre HDMI arc reveals a disappointing continuation of issues, the rear speakers are so faint, there is no sense of any audio immersion and playing a surround test video shows that the rear audio is whisper quiet even when on maximum rear-speaker volume.

The TVs and smartphones all constantly market some junk offering.

On the TV, this is done as a small tile that has to be traversed past to get to any input not saved as a favorite.

On the Smartphones, every software update pops up a post update screen with special offers and this is where it becomes very unethical - because even if you de-select the offered apps (normally Tetris, Candy Crush Saga, and Block Blast) it will still proceed to install them.

These installs are not performed through the Google Play or Galaxy App stores, as they do not show as installed there. Instead they are side loaded directly into android.

Unwarranted sideloading installations of additional software is basically the same practice used by malware and the fact it is done in this manner means it is not following the stricter guidelines of the App Store versions.

In summary, Samsung as a brand has destroyed any trust I have in anything they make.

I purchased a 4th TV for the guest bedroom, a cheapest plus one level up 43" LG TV and while the panel is nowhere near the same quality, it is clear and the sound is great. It does have advertisements by default, but I could turn them off from some settings.

I also chose to avoid a Samsung Android Tablet for the same reasons and got a Lenovo P11. This device is not perfect and has its quirks, but it works well.

Having taken the first steps away from Samsung, and not wanting to repurchase everything, I have begun adding Firestick 4K devices for the smart functionality. This has worked out well and is a testament to how badly Samsung has lost their way, the Amazon devices are notorious for being heavily weighted towards marketing but they still manage to do better than their Tizen counterparts.

Samsung, as a company you have broken my trust in you and are now dead to me.

I am so sick of these big companies who take advantage of consumers.
I bought a new Samsung S24 FE on the 14/10/24 with a promotion for a free Tab A9+. The advert ran till end of Oct 2024.

I registered the phone and subscribed for the promotion few days later on the 19th or 20th.
I sent all the documets they requested, but later received an email that they cannot go further with the application because some infos are not there or not clear. Then they sent another email that I should contact them as there was no barcode.

I found it all very strange and I thought what foolishness or what is this? I tried again to go into their system via the link they sent me as it would dectivate by 4th Nov. Every time I tried since I received their emails, the screen would always go off. I could not get into their system to forward any document again

I found a contact phone number starting with 02, I decided to call.
I spoke to a lady who told me to go to the "about phone" screen on my Handset and send a photo. I asked her to what number should I send the photo? She said the Whatsapp number. I asked what is the number? She said the number I called from. I told her its a fixed line number starting with 02, she said yes thats the number. I said I never heard you could send a Whatsapp message via a fixed line numer. She said yes you can.

I did, and as I expected nothing happened. Message was not sent.

I went back on Google and use their online form and sent a message, I got a reply that they could not attend to the message, I would have to send via their Whatsapp. I found a mobile number ending 6835 referring to Whatsapp. So I sent the screen Page, "About Phone" as requested by the lady to that number.

Whatsapp returned with a prompt, "NOT SENT"
I felt why do these companies treat their clients this way? Thats why Apple stands way Ahead with their customer services.

I see why its easier to go Apple instead of Samsung. I was beginning to encourage friends to get Samsung. I am very disappointed by this poor service. I need them to do as promised asap!

Regards

I contacted Samsung repair services because my washing machine has a 10-year warranty, and the softener dispenser wasn’t working—it wouldn’t dispense any softener during the wash cycle. I first reached out to them sometime in 2023, using the contact number on the washing machine.

The initial response wasn’t bad; they asked me to do a drum clean and call them back if that didn’t help. I already knew it wouldn’t work because I’d thoroughly cleaned everything, including every drawer, before I called. After the drum clean didn’t fix the issue, I called them back, and they told me to restart the machine, do a wash, and call again. I did as instructed, but it still didn’t work.

Next, they advised me to set the softener dosage to the highest level, do another wash, and call back. I followed those instructions as well, but, once again, it didn’t solve the problem. After a series of repeated calls, endless questions, and instructions that went nowhere, I eventually gave up, feeling that the process was never-ending.

In 2024, I decided to try again. This time, I was firmer and explained that I’d already completed every troubleshooting step they suggested. While I still had to go through a few of the motions, I was finally able to get a technician to come to my house. When they arrived, it took only about 20 minutes to replace the pump for the softener. The technician was very polite, professional, and efficient, and thankfully, I didn’t have to pay anything.

If it hadn’t been for the difficult start, I would have rated Samsung five stars. Now I understand why they have low customer reviews—it’s a shame because they make quality products. But whoever designed that lengthy list of steps to go through before sending a technician really needs to reconsider the process.

I will not be buying another Samsung product. I have now discovered that unless I sign a t&c agreement for the phone I bought six months ago, they can keep bugging me at all hours of the night, and I can't switch it off. In addition, it says that if I don't sign it, they will discontinue service on my phone, and my phone will essentially be unworkable. When I buy a product, I do not want the company to have my personal information. Nor do I want to have to sign away my rights, etc. I will never buy from Samsung again. It is a really shitty company.

Discrimination against me for haven a large family as companies get 10 free laptops if they buy 10 phone I bought 4 phones that Three said come with a Samsung laptop I contacted Samsung only then does it say 2 per house hold so I claimed 2 laptops 1 tablet and 1 watch as it gave me the options to do that Samsung declined the tablet saying 2 per household but I did only order 2 laptops it doesn't say anywhere only 2 items it says 2 laptops

NEVER NEVER buy off this brand they are an absolute disgrace to their customers!!!! I purchased a flip 5 in the US told the samsung rep I was from Ireland he assured me no problem anything that may go wrong contact Samsung customer support. Had the phone less then 3 months and the screen where the hinge is to fold it has started to burn out and the screen is now flickering. Contacted them was told I purchased it in the US and my warranty is VOID is Europe.. I was recently in london a few months later after the screen has got worse the person in the samsung store on oxford street told me there is now worldwide warrenty as its now a recognised MANUFACTURING FAULT with the phone so i rang again and they told me they didnt know what the man in the oxford street shop was talking about this is not the case so at this point i asked could I courier the phone back to the US they don't offer this service or won't accept a private courier delivering it!! THEY WANT ME TO FLY BACK TO THE US TO GET IT FIXED!!!! Long story short no one working for this company has their story straight or a solution.. stick with Apple lads they offer worldwide warranty!! An expensive lesson learnt 1300 euros down the drain.. SAMSUNG DO BETTER!!

Bought a brand new S24 in their website and they offer you 150 euros back. I filled up the form for my claim, submitted, claim was accepted and I'd get the 150 euros back in 45 days. It has been 2 months now and the last update was on 23/09 saying that it is taking longer than usual (yes, I've noticed!). I have contacted them through the website and nothing!
Unbelievable how companies take so long when they have to pay us but we don't have a luxury to delay the payment 1 day!
It is totally disrespectful and I won't stop till I get my claim paid!

Ho acquistato una lavatrice, dopo un anno e mezzo si presenta ruggine sotto la vaschetta del detersivo, faccio notare che il detersivo lo mettiamo nel cestello, mi è stato detto che è colpa dell’umidità nell’ambiente, faccio ulteriormente notare che la lavatrice che avevo prima di marca bosch dopo 22 anni non aveva un filo di ruggine, e l asciugatrice che è nella stessa stanza nessun problema, e comunque per prevenire ho un deumidificatore che va h24, e tira fuori 20 litri di acqua ogni due mesi. Ho controllato la struttura, cioè la cassa , non è zincata non ha nessuna protezione, e non costa poco…. Colpa mia??????

The stupid panorama isn't working and there's no 0.5. The camera quality sucks and everything I fit it it goes back to the default thing

Bought TV for over 2000€ lasted year and 1 month contracted customer service. Was told" bad luck " 1 month out of guarantee, won't help. Absolutely disgusted. Never buy Samsung sh.t again!!!!

Buyer beware !!!!
Sent my watch back to Samsung for repair they lost it in transit by sending it to the wrong address and won’t refund me or replace it or reply to my emails or calls
Issue has been going on since July still no answer from them other then them supply wrong address and saying go try find it
Buyer beware !!!
Samsung for customer support is a joke and god forbid you ever have an issue they will not help you

There a disaster to deal with I would never buy anything of them again there severe support a disaster there warranty a complete load of rubbish

Bought Samsung Washer for £1000 about 4 years ago and have had nothing but trouble with it. Customer Service when trying to book a repair has been atrocious every time. DO NOT BUY A SAMSUNG WASHER.

Samsung washing machine. Don't be fooled by the sticker on the machine "10 year warranty" machine malfunction after 2 years. 10 calls to Samsung over 3 month period but keep getting fobbed off with excuses as to why they haven't sent out engineer. Atrocious service, steer clear.

I purchased a Samsung Washing Machine from Curry.ie in Febuary of this year. I loved the machine and found it did exactly as I expected for the money I had paid for it and was true to the product description I had read prior to my purchase.

My problem arose when 4 months later, I noticed water on the floor following the wash and saw that the door seal was torn.
Then followed a series of emails to Currys and to Samsung regarding this issue. They both claimed it was not covered by warrenty as it was a perishable part of the machine and as such subject to wear and tear. I have been washing clothes for forty years and have never seen this happen after 4 months.
A search online brought me to Samsung Community web page where I discovered many people had this issue. There was pictures of washing machines with exactly the same problem I had. It would seem that the quality of Samsung door seals is not up to standard.
The cost of the repair would be 145 Euro parts and labour. If I was to do this every 4 months I may as well cut my losses and buy a new machine now.
All this was pointed out to both Samsung and Currys but they both still insist it is not covered by warrenty.