Samsung Avis 

Do not buy Samsung. Our second washing machine broke 1 month after the warranty expired, even though we registered it in the Samsung app to extend it. Samsung is not accepting, as we need to be registered on the web, misleading information, as Samsung's website advertises the app for use. Log, sorry, short, bad quality products do not buy, save the money and the time. It's sad top model Samsung washing machine worth over 1k last as little like over 24 months 😡

Samsung Samsung Electronics Samsung Global

I’m extremely disappointed with the quality and service I received from Samsung.
I purchased a Samsung TV in November 2024 from Sharaf DG Dubai for almost USD 2,000. It was delivered in November 2024.
In December 2025, just about 12 months & 25 days after delivery, the TV suddenly developed a vertical line in the middle of the screen — with no damage, no impact, and no misuse. This clearly looks like a manufacturing defect.
I reported the issue on 23 December 2025 to both Sharaf DG and Samsung.

After a two‑month delay, Samsung finally contacted me in February — only to tell me the repair would cost (around AED 2,450) because its just 25 days after the warranty expired,.
Half the price of the TV… for a defect that appeared in just one year.

To make things worse, Samsung then offered me a trade‑in value of AED 30 for the defective TV.
Yes, USD 8 for a product I paid USD 2,000 for, which failed just after the first year.

This is unacceptable for a brand like Samsung.
We buy Samsung for reliability — not for a premium TV to fail within 12 months and then be told to pay half its price to repair it.
I feel completely let down and misled by this experience.
I request Samsung to take responsibility for what appears to be a manufacturing defect and provide a proper solution — either a full repair or a replacement.

@SamsungGulf @SamsungMEA @SamsungSupport

I hope you take this matter seriously.

I participated in Samsung’s official trade-in programme, which was handled by their third-party partner, MacroEV.
To the best of my knowledge, the device I sent was in pristine condition. It was always kept in a protective case, fully functional, and I did not observe any cracks or damage before shipping it.
I was later informed that the device allegedly had a crack; however, this assessment was communicated only after the 14-day return window for the new Samsung device had passed. This timing removed my ability to return the product once the trade-in value changed.
As a result, I felt pressured to pay an additional amount in order to complete the trade-in. While I understand inspections take time, the delayed communication and lack of transparency made the process stressful and unfair from a customer perspective.
I believe clearer timelines, faster assessments, and better communication are needed so customers can make informed decisions without losing their consumer rights.
Update: I also found the customer support experience extremely frustrating. I made multiple attempts to contact Samsung for clarification, but support chats repeatedly routed me to the UK team, who advised they could not handle Ireland trade-in cases. There was no clear email contact for the correct team, and I was passed between channels without resolution. This lack of accessible, country-specific support added significantly to the stress and made the situation feel like a lose-lose for the customer.

My Samsung Galaxy z Flip 6(bought on 30/08/2024) went frozen after software update ,I have contacted Samsung for advise ,I have performed all the steps advised, also factory reset 2 times, nothing fixed my phone problem, small screen is working perfect, big screen is frozen. At the end Samsung has booked a repair job for my phone, and surprise the repair company void my phone warranty for some minor scratches on the phone hinge, and they have asked me to pay 375 Euro for screen replacement, I have explained that the issue with the phone started since last software update and the phone was working perfectly with those scratches before the software update, but still warranty was void. My question is :Why Samsung give warranty 24 months for smart phones if they void this for any minor scratch on the device even if that scratch didn't affect the normal function of the phone. I am a Samsung devices user but unfortunately I was left very disappointed by this company. So be aware if you don't keep your device into a bubble you have 100% chances to loose the warranty and be asked to pay for the repair, even if is not your fault. One star is to much to give Samsung but unfortunately I can't go less.

Terrible customer service.
Sent a repair guy that didn’t fix my machine.
Useless website the menus go in circles.

Buy something else.

I purchased the Samsung Bespoke Jet Bot™ Combo
Al+ 3-in-1 Cleaning
VR7MD97714G/EU Robot Vacuum, April 2025. Contract Samsung in September to complain it was not working, continue errors, not returning to station, stuck in the middle of the floor. Samsung offered to collect the appliance and repair at the end. By the time i received the packaging to return it had started working again. Then about 2 weeks later, same errors again. I have been on webchat teying in vain to have this replaced all they offer is repair. I have asked to make a complaint , was assured i would receive a call back within 24 hours! Never happened, did receive a call from Samsung mobile support asking for my imei number…. My complaint had been put through to the wrong team. Again was assured they would send this to the right department, no call back. December comes, same again raise another online complaint which takes about an hour, repeating all the information and issues already made. On 18th December was guaranteed a call back 24-48 hours, guess what? No call back!! Today i have called to speak with an actual customer service agent, seems he understands my frustration. I no longer wish to accept a repair and want a full refund or replacement appliance. I would never buy the appliance again if i had the chance, my downstairs is all open plan yet the bot struggles to go in one straight line, gets stuck in the middle of the floor, warning to help the bot as something is stuck…nothing in sight. Surely with it being AI Samsung can track the history of the device and see the error history!!!

I am extremely disappointed with Samsung’s repair service and customer support regarding my Samsung Ring.

I returned the ring for repair, only to be informed that it could not be repaired. Despite this, I was not offered a replacement or a satisfactory solution, which I find unacceptable—especially given that the device was purchased earlier this year and should reasonably be supported.

What makes this experience worse is that I am a long-term Samsung customer with multiple Samsung devices registered on my Samsung account. Loyalty appears to count for very little when an issue actually arises. The communication was vague, slow, and lacked any real effort to resolve the problem fairly.

For a premium product and a brand that positions itself as customer-focused, this level of aftersales support is simply not good enough. This experience has seriously made me question my continued loyalty to Samsung.

I would strongly advise anyone considering Samsung wearable devices to think carefully about the level of support they may receive if something goes wrong.

Contacted the tech support for a Jet Pet vacuum with a faulty narrow attachment and was told that they don't replace/repair those kinds of issues as they are classificed as "physical damage", not covered by the warranty. What had happened, though is that the other day, the extension button shot off from the attachment body, with most of the button flying into my face (nearly the eyes), and the internal spring flying across the room, while a splinter from the inside of the button fell down. To me, this clearly indicated manufacturing fault - why would a button splinter on the inside otherwise? To Samsung, though, despite a photo with all the bits, this is simply physical damage inflicted by the user and is not covered by the vacuum warranty. Extremely disappointing and means I'm going to avoid their products at all costs in the future. It was extremely difficult to contact them, to start with. Then, the conclusion that it's my fault that their plastic was faulty, is just beyond belief really. Terrible support all around.

We have a 3 year old Samsung tv which has been barely used as it is not main tv in house. Screen is gone which means tv is useless. Samsung refusing to even contribute towards cost of fixing it . Avoid this company at all cost

I think their previous reviews says it all. Its hard to find a company with a 1.5 star rating, but Samsung is it. To summarize, their customer support is designed to make sure they dont have to repair anything under warranty or at all.

Disastrous repair service.
Im not going to leave a rant of the whole experience suffice to say I have a Samsung flip phone. I needed the screen "protection" replaced. I rang Samsung 3 times. They booked it in finally, sent me to Fon Fix in Sandyford the next day - fon fix who dont have a phone number that works, they didnt answer their emails and when I got to their premises there was a sign advising they'd been closed since 6th Aug. Fon Fix a disastrous customer service.
This is it in a nutshell. If booked in for pick up - which was an option - it could take up to ELEVEN days. Its not resolved but apparently according to Samsung their repairers are in Belfast and not now in dublin.
Ill be changing my phone to a Motorola as this is the 3rd time since I bought the phone ive had issues with their back up - non existent back up service.
So if I could select no star I would.

The fact that Samsung messes up something as simple as earphones is beyond me. I miss wired earphones idgaf what anyone says, they were more handy cuz IT JUST WORKS. I’m sick of having to adjust the positioning of these stupid Samsung earplugs because they’re always doing this low end cancelation bs because my “earphones aren’t inserted correctly” Like wtf you didn’t feel my ear bro they’re literally in

Dreadful experience with Customer Solutions for a 3 year old washing machine. Bumped from pillar to post. Hours/phone calls - too many to mention wasted. Waiting on more decision making in God knows where this time...... DISAPPOINTED WITH SAMSUNG - reputational damage and fixing a problem does not seem to be part of their remit.

This company is a disaster... Fridge/Freezer clapped out on 29th October and while still under warranty I can't have a service call to fix it until Friday 7th November... Called the "Care Centre" (actually should be called the "Couldn't Care Less Centre") to be informed Samsung aren't the only brand we work for. Meanwhile - a full freezer of food had to be binned.
STAY AWAY FROM SAMSUNG - THE worst customer service I've ever experienced.

It has taken 1 month to have samsung 3 door fridge freezer part replaced under extended warranty. Shocking service. They denied I had extended warranty until I told them I had email. Then they miraculously found it but still insisted I send that proof alongwith proof of purchase, which was supplied to them, to get extended warranty initially!. They even wanted jpeg video of issue! Clearly if fridge was not working, we could not have waited, which I assume is the intention. When engineer came, it was resolved in 10 minutes! Shoddy support that I have never experienced with a large corporate company before. Shame on you. Your overall trustpilot rating reflects the atrocious service felt by so many. Does no one in the company read these?

We Bought a Frame TV in Harvey Norman for a new house. It was a few months later when TV was being installed the instructions said that the free Bezel /frame which was included in the price needed to be ordered within 45 days. Neither Harvey Norman or Samsung were of any assistance. When we did go on to purchase one the Samsung Irish site there was none available. I engaged with CS but just got stock answers no one could help or would even deviate from the script. What I have learned is Samsung Ireland no longer sell them (not profitable according to Harvey Norman)
I successfully ordered a bezel from Samsung UK to a friends address in Belfast as they don’t deliver to Dublin.
The service I received was unhelpful and patronising from the Irish site!

I’ve been dealing with Samsung support for over three weeks and it has been nothing but frustrating. Every channel I tried just bounced me somewhere else with no accountability.

Repair booking: I was told to pay for a repair, even though the product is still under warranty.

Phone support: They refused to help because I purchased in April and redirected me to chat.

Chat support: First told me they only deal with UK customers, then escalated. Someone named Sharmin called, claimed it was “normal” for the door to trap steam (which has never happened before). I sent photos as requested (Case Ref: 2141637786-DA), but never heard back.

The pattern is always the same: scripted responses like “I feel your frustration” or “you are right”, then pushing me off to another channel. After weeks of this ping-pong, still no resolution.

At this stage, Samsung support feels like a circus — and I’m the clown.

I recently sent my Samsung Galaxy S25 Ultra for a warranty repair in Ireland. While the repair was completed, the overall service has been very disappointing for such an expensive flagship phone.

Screen Protector Removed – My device had a premium €25 screen protector installed, which was removed during repair and not returned or replaced. I was never warned that accessories would be discarded, and Samsung has refused reimbursement.

Used Parts for Repair – The replacement camera module clearly shows visible signs that it was not new. For a flagship device, I expected new components, not reused ones.

Customer Support Experience – To resolve the issue, I had to make around 6–7 separate calls, each lasting 30–40 minutes. This was extremely time-consuming and frustrating, far more than should be necessary for a simple issue.

Broken Promise of Reimbursement – When I asked customer service for some kind of reimbursement or store credit for the lost screen protector, I was told I would receive a voucher. However, I was instructed to call a Samsung Ireland number that never answered, despite multiple attempts. At this point, it’s not really about the €25 screen protector, but about the poor attitude, wasted time, and lack of accountability.

Overall, the lack of transparency, the use of non-new parts, the poor handling of accessories, and the unfulfilled promises from customer service have left me very disappointed in Samsung’s warranty service. For a premium device like the S25 Ultra, I expected much higher standards.

This experience has made me reconsider staying with Samsung in the future, and I will be looking at competitor brands more seriously.

I ordered a Samsung American-style fridge-freezer from Samsung.com Ireland on 20th September, with a clearly stated delivery timeframe of 3–5 working days. This was a key factor in my purchase decision, as I needed the appliance urgently.

Unfortunately, the experience has been frustrating:
• After my order shipped, there was no communication from Samsung or their delivery partner Installer.ie about a delivery date.
• When I contacted Samsung support through the UK/Ireland chat, they couldn’t find my order and referred me to an Irish phone number. The call was answered very casually, without even identifying as Samsung or an official partner — very unprofessional for a company of this size.
• I was then told my fridge would only be delivered next Monday or Tuesday, well outside the 3–5 business days promised (Wednesday–Friday this week).
• When I raised this with Samsung by email and asked for a partial refund of delivery charges or some goodwill gesture, their response was simply that if I’m not home, the order will be returned, and I can cancel if I wish. No apology, no attempt to resolve the issue, and no acknowledgment that they failed to meet their advertised delivery timeframe.

In the end, I arranged for someone to be available next week to receive the delivery — but I am disappointed by the lack of accountability and the poor customer service experience. Samsung is a premium brand, but the support I received did not reflect that.

I hope Samsung and Exertis improve their communication and actually meet the delivery promises stated on their website, or at the very least offer compensation when they fail to do so.

Order: 375869

Read the review samsung then read your reply and tell me if your engineers repair to highest standard so I can enjoy my device for a long time to come then you can explain why the so called repair failed after 6 months "long time"
had a fold 4 phone cost nearly 2k developed a fault in the foldable screen which samsung admitted it was a manufacturer fault and covered the repair under warranty then less than 6months after the repair it happened again samsung then saod the manufacturer warranty of 2 years had expired and wouldn't repair i advised them that the repair under European law should be covered for two years as it was new samsung parts used they just ignored me so I sent the phone in as a warranty repair and they wanted 614euro to fix it I told them again about eu law on repairs and they just sent the phone back now a company that makes millions in profits on the back of hard earned workers cash have left me at the loss of a 2000 euro phonee shame on samsung to add insult to injury you reply to me and state that the repair was done and now the current fault falls outside the 2 years warranty so would incur a charge (614£) but you have the neck to say your engineers will carry out a full repair to ensure I can enjoy my device for "a long time to come" forgive me but the last repair by your engineers lasted 6 months and wasn't covered under any warranty despite eu law stating that repairs should carry the same warranty as new if new parts ar used

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Reply from Samsung UK

3 days ago
Thank you for sharing your experience with us, Sean.

We are disheartened to hear that you cannot enjoy your Galaxy Z Fold4 due to an issue with the foldable screen, for which it was repaired when still in-warranty.

While your original repair was covered under warranty, the device is now outside the standard 24-month manufacturer warranty period, which means any further repairs would be chargeable. That said, we want to reassure you that if you choose to proceed, our engineers will carry out a full and definitive repair, so you can continue enjoying your device for a long time to come.

Please don't hesitate to speak to us again, so we can assist you further with this.