Samsung Avis 

If I could give no stars I would. I bought a tv in dec 2021. It sat down during the euros and refused to budge. I got in touch with Samsung and they got someone to ring me. I duly did as requested and sent it for repair. 297 eu lighter it has come back. It was an open cell issue which means the screen was no good. It appears that Samsung outsource the screen and many have had to be repaired including mine. The screen should be gauranteed for five years. Alas after numerous headaches emails and phone calls customer service in Samsung refuse to pay ANYTHING towards good will and even tough they acknowledge outsourcing they refuse to still pay towards my tv
TV cost me 649 plus 297 and with no guarantees the screen will not go again they still refuse to pay anything towards the cost of repair. I think Samsung can in future keep their televisions and I highly recommend that nobody purchase one. Imagine the cost of buying a tv from them when it is only guaranteed for 2 years. Biggest lesson learned but costly to learn to avoid Samsung the plague

Samsung's service impressed me with its super fast delivery, getting my purchase to me in less than 24 hours. The product itself met all my expectations, showcasing the quality and innovation Samsung is known for. Highly recommended!

Bought a 4 pack of Samsung SmartTag2, really bad product as it only works with a Samsung phone! this is 2024, it is a standardized product where other company's can make such tags work with all android phones.
What will be next, that only Samsung phones can/will detect these tags and report their location?

Never ANY Samsung product again.

Bought a 65 inch tv for 570 euro. 3 years and one week to the day I bought it the screen broke. Planned obsolescence if you ask me. I will never buy a samsung tv again. And I will advise all to do the same.

Bought Samsung Soundbar HW-Q700C from Harvey Norman Airside Swords in April 24. Subwoffer would regularly fail to connect. Going through the process of an ID-SET frequently was a pain. Took it back to Harvey Norman’s 3 times and each time …of course the ID-SET worked. Eventually got Samsung support to see the issue through a video conference of a sort, and after about 5 calls their agent came and took the soundbar away. Now I have no useful sound as my Samsung tv sound is pretty bad. Samsung agent has my soundbar which was taken without replacement for repair. The agent will give no assurance other than they expect 5-10 days for repair. Samsung have so far failed to make a statement, which I could use with HARVEY NORMAN to replace or refund the soundbar. So no money, useless warranty, and no prospect soon of decent sound, and not even the defective soundbar.

Samsung support were hard to understand as the Indian subcontinental accent was difficult for me. They also were unable to give me any assurances, or written support. I was assured that I would receive a complaint/call referrence number, by text, but Erica has failed so far to send me same, so I could follow up

Technical support was precise and helpful regarding a problem with a family member's phone. Hopefully it will resolve a glitch which seem to be a problem on their smartphones
Update - solved by callback

Samsung appliance back up are an absolute shambles from start to finish, and we had to repair our problem ourselves. Samsung are completely incapable of any customer service level at all. We have a 4 door Samsung fridge freezer that won’t freeze. They sent a sub contracted service agent to us who was borderline useless and completely incompetent. Samsung then offered us €50 for the bother of having to put up with him. When we spoke with Samsungs helpline, 3 times, they never once were able to follow up with any coherent ability to repair the problem. An absolute shower of completely incredibly incompetent service people. Total and utter amateurs. We have ended up paying a separate service company to repair the freezer. Normally in that situation I would ask for some offer of financial contribution from the manufacturer but my brain couldn’t possibly listen to their unprofessional inability to converse on a normal level. Stay as far away as you possibly can from a Samsung fridge freezer. Useless.

Poor overall experience with Samsung Support.

Mockery continues, today I was called by a person from Samsung UK??? who asked me about my personal data several times, repeating my name and then my email.
When I asked the person when he will send someone to repair my qled tv with 5 years warranty, he said that it is not his job.
In this case, why did he call??? Don't buy from Samsung, mockery!

I have a qled tv that at some point stopped working at the beginning of December 2023.
Having a 5-year warranty, I called Samsung for repairs and they sent an individual from the repair company who replaced the screen with a defective screen from that moment.
I called Samsung again by email, on the phone it is very complicated to impossible, and they answered that it will be resolved.
Nothing. I sent again, the same automatic reply. So far nothing.
Qled TV remains non-functional...
5 Years Warranty.......

We purchased a Fridge Freezer which cost €3500 1yr and 5 mths ago, An update was required on tablet of fridge which would not update and fridge and freezer stopped working. It took 6 days for an engineer to come out and fix. no priorty given to an essential item.
Fridge and Freezer full of food all destroyed. Also have to store medication in the fridge told to claim through house insurance...

I was then told I would receive a £50 food voucher to cover essential items I asked what shop is the voucher for because I live in ROI I was told its an amazon voucher how can you buy essential food items with an Amazon Voucher in Republic of Ireland.
I will never purchase a Samsung item again as they don't care........
so angry at the moment

terrible experience. There is no way to contact them in Ireland. The website redirects you to the UK website. My order has not been delivered and I don't know where it is and when it will be delivered, Do not recommend it.

I booked my new phone and since there was no response or update about tracking my order, I tried ringing the customer service in Ireland, they won't pick up the call, tried web chat it always getting diverted to Samsung UK, worried to know there is no customer service in Ireland. absolutely pathetic service.

Tried to amend an order with them (Irish Customer). Couldnt get in contact, spent 30 mins going in circles with their UK suppport team until they realised it was an Irish order. They gave me a phone number that didnt go anywhere. It's not actually possible to contact them. Such a pity, I really like their tech but I cant accept that level of customer service.

Horrible company, did not honor 5 year warranty on washing machine due to no longer having access to the email used to purchase washing machine. I was going through separation then divorce and just after 2 years the motherboard on the ecobubble fried. Not so eco....... never buying a Samsung product again. All I spoke to on phone and emails are awful they did not care. I bought an expensive product expecting more from it than 2 years. I'm really upset over the experience. I had the receipt from currys they did not care at all.

Ordered a new oven.. no dispatch notification and 2 weeks to arrive, no wonder the delivery info just says "we don't offer next day delivery" Arrived broken..no QC stickers anywhere on it! Had to pay for courier delivery of the return slip myself.. their courier then collected it a week later but only to collect..no new oven in sight! Fast forward nearly 3 weeks and nothing.. contacted them and apparently they know nothing and will chase it up!! JUST SEND MY DAMN REPLACEMENT! I gave them the tracking details and everything after that is their problem..2 months..no oven, why should I wait because you lost something.. useless is not the word.

All there products are pure and utter sh#%. 3 yrs now of FIGHTING with my tablet to NOT update. Every poxy CUNTIN f£%kin day iv to click NO to a service update. The scumbags have it setup that it just randomly pops up everyday ONLY when you are pressing buttons in hopes you click "update". WT-F is wrong with me doing it myself? 3 f@#king years of saying NO. There is a poxy search bar on the tablet the length of the f#£kin screen. What fool wouldn't be able to do it themselves. Honest I'd hang someone for this design. 3 yrs and me poor 7yr old hit the update button today by accident. And surprise surprise because its Samsung once you click it your f#&ked. You can do NOTHING. No canceling it or anything Samsung just giving a big
F#%k you in the face on a Saturday morning. I did what any normal everyday person would have done. I smashed the thing to f#£king pieces with a hammer before the update was even at 10%. So thank you Samsung. I now know what brand to avoid in every single product. I know what brand to boycott everyday. Forcing f#%king people .

I won't buy Samsung ever again! Bought Samsung fridge freezer, washing machine and dishwasher from Harvey Norman for over €3500! They told me to register the products within 90 days and you get a 5 years warranty. Been told by the sales guys I need to download the Smart Thing app and do it there, which I did! Old phone broke (Samsung) , got the app on the new phone and all the devices are gone! Warranty gone! Called the support, can't do nothing about it. I don't know if I should have register them somewhere else or upload on the cloud, I don't care , I did what i've been told and lost everything. My new phone was Samsung ( sold it on adverts dirt cheap) but just changed it again to Motorola, as I said - my family is done with this company!

I bought a Samsung TV with a cashback offer on Harvey Norman website. As part of the offer you cannot claim the cashback for 30 days. After the 30 days had passed I tried to claim the cashback but the link was no longer available on the Harvey Norman website or on the Samsung website. I tried the Samsung online chat function but they said they do not deal with orders bought in Ireland only the UK. The Irish Samsung customer service phone number to call gave different options to select for different departments. The technical department options disconnect immediately while the sales department options either hung up immediately, rang through and hung up or had a pre recorded message saying they were experiencing technical difficulties depending on which sales department you tried to get through to. Every option on their phoneline did not work which was a first for me ringing a customer service helpline. Non-existent customer service and their cashback offers seem to be a scam. Have reported to CCPC.

The Samsung Ireland website is a shame compared to U.K…they sent an order confirming email with a fake link… like what the actual heck. 24hrs live chat service isn’t available. Customer service hour is all mess up with U.K. absolutely nothing is working for customer service after I made the payment.