Samsung Repair Avis 

Samsung Ring – Battery Fault After 8 Months and Warranty Refused (beware of Warranty scam requiring £30 before you get repair)

Really disappointed with Samsung over my Galaxy Ring.

I’ve only had the ring for around 8 months, yet the battery now lasts less than two days. I ran the diagnostic through the Samsung Members app, and Samsung’s own diagnostic reports a fault with the battery.

I sent the ring to Samsung’s authorised repair centre expecting this to be dealt with under warranty. Instead, I received an email saying the repair is not covered by warranty due to “the age of the device, or physical damage.”

The ring is only 8 months old, so I’d like to know how its age can possibly be a reason for refusing the warranty. They also haven’t explained what physical damage they believe exists, i know their is none.

To make matters worse, they require me to pay a non-refundable £30 inspection fee before they will even carry out a full engineer inspection and tell me what the repair will cost. Yes, they say the £30 will be deducted if I go ahead with the repair, but I shouldn’t be paying anything to investigate what Samsung’s own diagnostic has already identified as a battery fault on an 8-month-old product.

The whole process feels completely backwards. I have a premium Samsung product that has developed a battery fault well within its first year, Samsung’s own software identifies the battery issue, yet the warranty is refused and I’m then asked to pay £30 just to find out how much they want to charge me to repair it.

At this point, it feels like I’m being asked to pay to challenge a warranty decision, which is unacceptable.

I expected much better from Samsung. I certainly wouldn’t recommend the Galaxy Ring based on the battery life or the warranty support I’ve received.

Tried to book a repair for a phone under 12 months, the repair center website said it was not covered by a warranty. Phoned Samsung who said it was covered. My Fold 7 Inner screen stopped working while I was watching it. So I sent the phone in and the center told me the phone was not covered because I damaged the screen. I had taken photos of the phone the night before and I can prove there was no damage but Samsung sent me photos where the screen has small puncture marks top left and right of the screen.
They are Lier's trying to get money by FRAUD and should not be trusted. If you send any mobile device in to them make sure you keep evidence.
Samsung have seen my photos and still say it is my fault.
My advice is don't buy a Samsung device from these CON men and women

Diep, diep triest de "service" van Samsung center.
Op 3 juni mijn soundbar ter reparatie gestuurd op. Uiteindelijk is deze vermist en heeft samsung erkend dat ze deze niet meer kunnen vinden.. Nah ja, kan gebeuren. zij bieden een nieuwe aan. tot op heden (vanaf 3 juni) nog geen nieuw apparaat gekregen. Medewerkers daar, hebben 0 empathie of enige kennis van zaken.. Het enige regeltje wat ze zeggen is "we sturen het naar de interne afdeling",, dat hoor ik nu al 2,5 maand. Nog steeds geen nieuw apparaat ontvangen.. Het is echt schandalig.. Eigenlijk is het puur diefstal; zij zijn mijn soundbar kwijtgeraakt, maar komen niet met een snelle oplossing.
Waardeloze partij, 0 empathie en zelfreflectie.
Nooit meer een Samsung product!

Allereerst wil ik samsung een compliment geven over geboden service aan defecte tv binnen garantie (1 1/2) jaar. Kon online aanmelden en tv werd niet volgens afspraak opgehaald. Paar dagen later wel. CE Repair.... Nu al ruim 3 weken en nog geen voortgang.. ja is in behandeling door ingineur, pff lijkt me gewoon monteur. Maar ok nog geen reparatie voortgang. Samsung leuk maar als het niet werkt zeer teleurstellende service.

Chiedo un intervento per ricarica di un condizionatore samsung. Dopo 10 giorni il concessionario di sanremo interviene e constata che l apparecchio necessita di ricarica e ricerca perdita del gas. Dopo aver incassato i 110 euro per la diagnosi spara un preventivo di 1000 Euro (mille) prezzo che supera il valore di amsung)un condizionatore nuovo di buona marca. Richiedo a un altro installatore di Savona (sempre samsung) che però si rifiuta di intervenire. Butterò nel rottame il condizionatore e rifarò l impianto
Con altre Marche. Inutile dire che Samsung non prenderà nessuna azione in quanto per un cliente perso ne troveranno altri 100. Dopo aver tentato di segnalare il comportamento del concessionario di sanremo e fatta una chat con un impiegato che si dichiarava umano ma che di comportava come un pezzo di computer di intelligenza artificiale (meglio stupidità) mi ha telefonato un incaricato che analogamente al tipo della chat non rispondeva alla domanda " come può
Un installatore chiedere 1000 e più euro per una ricerca perdita gas e ricarica ?" Si vede che ai corsi di istruzione Samsung per il supporto clienti insegnano a menare il can per l aia e addossare la colpa al cliente difendendo i loro preziosi installatori che essendo liberi professionisti applicano i prezzi che vogliono manco fossero chirurghi di fama chiamati a eseguire un trapianto di cuore. Samsung che tradotto significa 3 stelle non ammette una di meno come i grandi chef. In corea samsung è una potenza presente ovunque e conta per una notevole parte del Pil. Cari utenti la maggior parte dei consumatori NON legge quello che noi scriviamo e quindi NON vi saranno azioni per migliorare o risolvere i casi esposti
Ultime della telenovela. Mare inquinato ( bandiera blu di quest anno) niente bagno. Condizionatore che l installatore dopo aver incassato i 100 euro che non scala dal preventivo di 1000 e sarà al fresco in montagna. La samsung mi telefona. Non sento e non rispondo.
Un messaggio dice di chiamare e lasciare dei codici per essere richiamato.Eseguo e sto ancora aspettando da almeno 15 ore.
È Ferragosto cliente non ti conosco.
Per quelli che vogliono sapere come si ricarica e si cercano le perdite di un impianto troveranno in internet diversi tutorial e tempi.
Sono molto istruttivi e suggerisco ai bravi ragazzi che mantengono i contatti con i clienti di guardarli molto attentamente.
Dopo un giorno parlo con un funzionario che dopo una mezz'ora di domande inutili mi manda una mail e chiede l invio del preventivo da 1000 euro. Presto fatto. Il funzionario
Nota che l installatore non ha applicato i 130 euro di diritto. Ovviamente li ho già pagati quando è intervenuto per la diagnosi.
Farà un'analisi interna per capire se i 1000 euro sono giustificati oppure no. Sono perplesso perché samsung
Dovrebbe avere un prezzario per le tipologie più comuni di intervento oppure delle statistiche sui costi e tempi. Se così fosse questo incidente sarebbe chiuso da quel giorno. Forse la tecnica è di trascinare il più a lungo. Poi ci si stanca ........È passato ferragosto funzionario scomparso. Attendo ancora un paio di giorni prima di iniziare altre azioni più incisive. Samsung deve capire che se raccomanda suoi installatori, fissa il prezzo del primo intervento, non può poi chiamarsi fuori quando c'e un reclamo. Oggi chiudo questa sciagurata esperienza. Dopo aver menato il can per l' aia con l intelligenza artificiale che gestisce i rapporti con i clienti e le segnalazioni mi sono rivolto ad un installatore indipendente che per 300/400 euro mi dovrebbe sistemare il condizionatore. Penso che samsung usi la IA perché nelle mail mette come indirizzo sigle come sei.voc @...che suona come R2D2 o C3PO di guerre stellari e poi alle domande non rispondono a tono.
Conclusione: Samsung perde un cliente, forse altri che dopo aver letto
le recensioni passano alla concorrenza. Idem per l installatore di Sanremo RIVIERA SERVICE che pensava di intascare 1000 e più Euro e rimane invece con 130.( sempre troppi). E poi che ha sta Samsung meglio di altri marchi ? Forse sono più belli.

I only dropped one star because the initial appointment was cancelled with out warning and rescheduled a week later. However, I have used this service a couple of times, the engineers are professional and courteous. The quality of the work completed is of the highest standard. I would only use this service for any phone repair works to ensure peace of mind.

It felt a bit extravagant paying for someone to come to the door to replace a phone battery, but having heard a couple of horror stories of botched jobs in local shops - and being nowhere near an authorised samsung repair centre - I decided to splash out for peace of mind.
It was simple to book and communication was great: time slot texted the evening before, and several text reminders as well as the repairman phoning when he was 20 minutes away. He was friendly and professional and handed my phone back to me an hour later with a new battery that's working brilliantly. I'd definitely use this service again. Just have to get used to not taking a power pack everywhere I go now!

Have a Samsung refrigerator. Compressor has a 10 year warranty parts only. The out of pocket cost for the repair is more than half of the purchase price of a new one. Warranty is absolutely worthless. Don't buy Samsung

Telefoon aangemeld voor reparatie. Tussendoor communicatie via whatsapp met Samsung, simpelweg geen reactie op mijn bericht. Tevens had ik een afspraak gemaakt om partner Dynafix mijn telefoon op te laten halen. Telefoon in gereedheid gebracht, 's avonds thuis gebleven, maar geen Dynafix..........Nu maar naar de winkel, alleen dan moet reparatiemelding geannuleerd worden, en dat moet weer via whatsapp.........Ben er al meer dan een uur mee bezig geweest, iets wat toch heel simpel moet zijn :-(

Arrive in time, great service, fantastic support! All work great after replacement. Highly recommended! No more corner shop after Likewise service experience!

Great service from start to finish. Technician was outstanding and did a great job

Great experience. Booked a repair on a phone and the repair was carried out 2 days later. Great communication from the technician and perfect repair.

Ik heb op 31 mei een nieuw scherm met batterij besteld voor mijn samsung s23 ultra. Toen ik de bestelling plaatste, stonden de onderdelen op voorraad, vandaag besteld, morgen in huis.
Na twee weken nog niks in huis.
De onderdelen stonden op nalevering, zo zeiden ze.
Na twee maanden niks gezien of gehoord. Nu een week geleden mijn geld terug gevraagd.
Ik krijg gewoon geen respons!
Oplichting! Oplichters!

I’ve been dealing with Samsung repair for two months with no resolution. First you have to call their New Jersey repair hotline and are on hold for 15+ minutes but often get kicked off before they answer as their system times out. (I’ve been kicked off the call before they pick up three times now.) Secondly when you finally do get to speak with someone they will make an appointment with a local technician however you must await the local technicians call to confirm the appointment even though it’s been scheduled. ??? So of course the local Samsung repair office calls as a non known number so you don’t pick up, then you have to call them back and hope they pick up and to reconfirm an appointment that was already set. I’ve done this three times now and when I confirm the appointment they said the tech is at lunch but should be available for the appointment and then of course you guessed…they never show up for the appointment. So then you call the New Jersey number yet again and start the process all over. I’ve done this three times. It’s maddening. Then when you finally get the tech to come out they have to call into corporate themselves to get insight into the problem. ??? The issue I had is the internal oven temperature not corresponding with the display temp. It’s off by 100+ degrees both low and high. The techs digital thermometer didn’t work so he calibrated the oven but couldn’t even check to verify if the temperature was correct. So he apologizes and he I am again calling New Jersey and on hold for 15+ minutes before being hung up on and having to call back yet again. By now I’ve purchased three analog thermometers and a digital thermometer to check reading myself. Oven temperature is still vastly different than what the display shows. I’m puzzled as to how Samsung is able to sell an oven that performs so poorly and then have such an unprofessional repair system. Just save yourself a lot of time and money and do not buy a Samsung oven, refrigerator, washer or dryer. Stick with their TVs only. This would all be comical if I hadn’t spent $2k on an oven that doesn’t work.

Quick and fantastic service . Repaired my tablet screen in 30 min and I didnt even had to leave my front lawn . Amazing !!!!

Amazing service arrived on time, excellent customer service great communication thank you

Op 20 juli de Samsung servicewinkel aan de Vuurplaat te Rotterdan binnengestapt om mijn Samsung Tab 9 welke nog in de garantieperiode zit te laten repareren. De medewerker wist zonder enig technisch onderzoek direct binnen nog geen 10 seconden aan de hand van een deukje te concluderen dat het deukje de oorzaak was van het oplaad defect. Toen ik liet blijken dat ik deze conclusie wel heel kort door de bocht vond gooide deze medewerker er ook nog in dat bovendien het scherm krom getrokken was en dat er door deze gebruiksporen geen garantie meer geboden werd op de tablet van nog geen 2 jaar oud. Ik probeerde een gesprek aan te gaan maar daar was de medewerker niet van gediend en hij haalde zijn manager erbij die voorspelbaar tot de zelfde conclusie kwam als de medewerker. De manager gaf nog aan dat dit de goedkoopste tablet was en dat de materialen die gebruikt zijn van zeer slechte kwaliteit zijn en dat dit de oorzaak is van o.a. het kromgetrokken scherm en het oplaad defect. Op mijn opmerking dat Samsung zelf bewust kiest voor slechte materialen en dat deze dan ook 100 procent aansprakelijk is voor schade binnen de garantietermijn en niet de klant had de manager geen antwoord anders dan dat ik hem maar moest laten ophalen door de Samsung reparatieservice voor een second opinion, de onderzoekkosten zouden wel voor mijn rekening zijn vertelde de manager ernog bij.

Ik kan niet anders dan concluderen dan dat Samsung (servicewinkel) gebruiksporen misbruikt en trucjes gebruikt om onder de garantie uit te komen. Immers Samsung dient volgens de Nederlandse wet een technische onderzoek uit te voeren om de oorzaak van een defect te achterhalen en dient mits van toepassing middels zo'n technisch onderzoek te bewijzen dat de gebruiksschade oorzaak is van een defect dit heeft het Samsung servicepunt geweigerd.

Waarom heet het eigenlijk Samsung servicepunt want er wordt nul service verleend?

Ik heb voor het eerst te maken gekregen met de reparatieservice van Samsung, wel was ik reeds bekend dat Samsung o.a. zonder toestemmig updates uitvoert en had reeds soortgelijke klachten over de geboden Samsung garantie vernomen.

Dit alles inclusief de ongekend slechte service van het Samsung servicepunt heeft mij dan ook doen besluiten om nooit meer Samsung te kopen!

Very professional and friendly with quick service of my power button
Thank you really appreciate it
Will use service again and recommend

Brilliant service as always (2nd time 3 years apart on separate phones). Doorstep fix saved me the trouble to take the train to a different city to get my phone fixed. Sufficient reminders and instructions through both email and SMS before the day; technician called to give ETA before arrival and reminded me to turn on maintenance mode. Very friendly and professional technician, smooth work under an hour as suggested online, got my phone back working very nicely. Thank you!

Outstanding service. Was so impressed. Great communication, turned up right on time and fixed it perfectly. Highly recommend (samsung 25+ screen repair)