Sapphireparking Avis 

If I could give this appalling firm 0 stars I would. They left me and my companions (one severely disabled) wait over an hour and a half before they dropped the car off, although their website requires you to call 30 minutes before arrival as we did. They tell you it's valet parking but they look like they have wondered off a building site (no shade to trades). There are multiple hidden charges not disclosed online. Oh and if you want insight into their professionalism please leave a message on their Giffgaff mobile and listen to the message they leave. BEWARE DO NOT USE!!!

Avoid at all costs - an absolute joke of a company. We paid for valet parking - expecting a uniformed driver to meet us, nope some odd looking man in joggers and a ripped t shirt who stated we also had to pay him £8 but he had no change so he got £10, return journey - called them as soon as we landed - over an hour and 20 minutes later and numerous phone calls where we were spoken to incredibly unprofessionally, kept being told the car is on it way it finally turned up with another scruffy bloke, half a tank of petrol had been used, numerous miles oh and we had to pay another £8 to leave the carpark - will be reporting them to trading standards -

This is an unapproved valet service. They have changed their name from iPark which was mentioned on TV recently scamming people, stealing from vehicles, not returning vehicles, damaging vehicles, and being aggressive and abusive to customers. They also do not dispose of customer details properly resulting in them breaching in data protection. Avoid at all costs.

Booking was easy, drop off was okay (although level 5 was full and I had to call several times to get an answer to go to level 6 instead). I had to pay £8 car park ticket despite paying £xx for the parking already.

The big issue was on our return. I paid for short stay meet & greet parking as I was travelling alone with my daughter (two females) and didn’t want any issues with navigating Gatwick at nighttime on our return. However, I called the number as soon as we landed, he told me ‘I’ll call you back in 2 minutes’ he didn’t call back, it was 11pm by now. I called him about 11.15 and he said ‘I said 2 minutes so give me 2 minutes’ and hung up!!

Half hour later, still no call back. I tried calling the number repeatedly until someone answered. Same rude man told me I’d have to wait for my car at least half hour and if I didn’t like it I should check the terms and conditions. So I waited on level 6 in the cold, dark with my teenage daughter for an hour.

He was unnecessarily rude and unhelpful. I don’t leave reviews usually but given our terrible experience, I want to warn others…don’t use Sapphire Meet & Greet!

Worse than poor, do not use - kept us waiting, demanded cash at the drop off, waited an hour for the return, terrible customer service, unprofessional and utterly useless, chaotic and poor - do not use!

DO NOT USE!!

They dont answer the phone, and when they do they are rude!

Nearly missed our flight as they were so late,

On our return after 10-15 Phone calls that weren't answered, car shows up after an hour of waiting there was ash inside my car so they had also been smoking in my car also!

It looks like the comparison website is owned by them aswell so dont be fooled by the circus of Sapphire or Compare The Parking

Avoid at all costs! They should actually be removed from Compare the Parking as my review matches all others.

Called 30 mins out

Numerous phone calls

Last contact I had was “my boy is on the way”

Never arrived - paid for Gatwick Short Stay. Now trying to get a refund being bounced between CTP and Sapphire.

Awful awful company (if they even are a company)

“Welcome to the GifGaf voicemail should be all you need to know ”

So bad! Paid Compare the Parking - Sapphire Cars £120 for their executive meet and greet at Gatwick south terminal all charges paid, driver in uniform etc. What turned up was stinky man, no id, no uniform. Had to quiz him to show me proof he was picking up my car. Then told me I had to pay him £10 for the entry to parking which then changed to £8 - direct to his bank account. A When I picked up car after he was still stinky, gave me a ticket to get out of barrier but he hasn’t paid it to I had to pay £8 to get out of Gatwick. He’d also used my metal cup in the car for his coffee. Unreal. Will complain to trading standards. Do not use this business or compare the parking. They are dishonest as they looked as though they had 5star reviews on the website but trust pilot says otherwise

⭐☆☆☆☆

Absolutely unacceptable experience — avoid this company.

I booked a meet and greet parking service at Gatwick Airport and paid £74.38 in advance. I followed all instructions provided, including contacting the company 45 minutes before arrival and again when we reached the airport at 2:50am, giving our exact location as requested.

Despite this, nobody arrived to collect our vehicle. We waited for over an hour, made multiple phone calls, and still received no proper assistance or resolution. We were left stranded with no choice but to make last-minute alternative arrangements to avoid missing our flight.

Because the service was not provided, we had to use Gatwick Long Stay parking at short notice, costing us an additional £262, plus an £18 parking charge. A service advertised as convenient and stress-free caused significant stress, disruption, and unexpected costs.

While waiting, we also met others families who had used the same company and were experiencing issues, having waited hours for their vehicle to be returned after their holidays and incurring massive parking charges because their vehicles hadn’t even left the short stay Carpark!

I would not recommend this company. If you are relying on this service for an airport departure, be aware that there is a serious risk of being left without the service you paid for and facing extra costs.