Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

They owe me 6000€. They dont Respond to my Emails. Last Response is this: Dear User, We hereby inform you that we have suspended your account permanently and you will not have access to yo... Voir plus

Noté 5 sur 5 étoiles

Totalmente recomendable. Tengo cuenta con ellos desde hace un año aprox. No un solo problema y cuando he tenido dudas me las resolvieron sobre la marcha, muy rápido. La verdad dan mucha confianza la... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My friend sent me 250 euros and immediately the money hit my account my account got blocked. I have been trying to transfer the money to my card and withdraw but they keep sending me error message.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Servicio al cliente del 10 ! tardan minutos en resolverte cualquier incidencia, acceso al servicio a través de App, no tienes necesidad de trasladarte a ningun lado, 12h ininterrumpidas 7 dias a la se... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Banque

Écrit par l'entreprise

Crea tu cuenta corriente digital, pide tu tarjeta Mastercard y manda dinero a tus seres queridos


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

383 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Un banco diferente

Un banco diferente.
En crecimiento e innovación continuo; con todo lo conseguido como valor y mejoras día a día que lo hacen atractivo y práctico.
Trato cercano y agradable.
Lo recomiendo

25 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias José Maria. Para nosotros es muy importante conocer vuestra opinión y agradecemos que sean tan positivas. Un saludo

Noté 1 sur 5 étoiles

It has been 3weeks I transferred €2500…

It has been 3weeks I transferred €2500 to my Saurus and you guys refused me to access my fund I have send all the documents requested from my bank to you guys no response yet. I’m giving you guys 1 week to reverse my money thief’s failure to reverse my fund something you love so much would be taking from you… SCAMMERS 100%

31 mars 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Good morning, We are sorry to hear about your experience. As we informed you via email, we need to carry out routine verifications and request documents. If the documents are not provided, we automatically reverse the funds. That is what we did in your case, as we informed you. Regards

Noté 5 sur 5 étoiles

Las transferencias son inmediatas

Las transferencias son inmediatas, no debo esperar 24 o 48horas como la banca tradicional.
Las comisiones por transferencia es de 1euro sepa. Por cualquier cantidad Dónde otro banco siempre me cobraba 20euros!!.
Mi banco tradicional me cobra cada que puede 38euros de comisión por descubierto, por mantenimiento,por no llegar al mínimo de ingresos,ufff por todo!!. Llegué a pagar casi 300euros sólo por mantenimiento anual.
Desde que uso saurus esto no me pasa.cobran 0.20 por transferencia entre cuentas,y 0.80 por transferencia a otro banco...eso es increíblemente barato.
Simple, sencillo fácil de usar....una pasada . Lo recomiendo 100 por 100.

22 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias Malu. Queremos ser completamente transparentes en cuanto a comisiones y tiempos de emisión. Muchas gracias por apoyar nuestro proyecto.

Noté 5 sur 5 étoiles

Banco del Futuro

Empresa sana y clara por dentro y por fuera.Tecnología de vanguardia con un personal de primera.El banco del futuro.

20 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias, somos una empresa tecnológica que trabajamos día a día para traer innovaciones tecnológicas. Un abrazo

Noté 1 sur 5 étoiles

Hello after several messages since 2022…

Hello after several messages since 2022 I still have no news for my repayment of my funds now please repay my funds as soon as possible

20 mai 2022
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Good afternoon, please email us to support@saurus in order to help you further.

Noté 5 sur 5 étoiles

Servicio profesional

Servicio profesional, atención al cliente va genial y son rápidos para solucionar incidencias

20 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias Pablo, nos enfocamos mucho en traeros un buen servicio al cliente y una atención personalizada. Un saludo!

Noté 1 sur 5 étoiles

Cuenta inabilitada....

cree mi cuenta de saurus hace unos dias hsta ahi todo bien
intente cambiar la contraseña de mi cuenta ya que no me acordaba y ahora me aparece el mensaje
cuenta inactiva por el usuario si crees que es una equivocacion ponte en contacto con nosotros supportsaurus.com

me e puesto en contacto con ellos via mail
y no e recibido ningun tipo de ni respuesta automatica ni respuesta no hay ninguna manera mas de contactar con ellos que no sea por el correo electronico
estoy desesperado por desbloquear mi cuenta.

19 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Buenas tardes Codes, le informamos que su incidencia fue resuelta ayer. Sentimos el inconveniente.

Noté 5 sur 5 étoiles

I have been using the app for several…

I have been using the app for several years, and I have to say that it has been a luxury of service. Any small incident has been resolved very quickly. As things are in the current banking world, it is a pleasure to use a close and secure fintech.

19 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Thank you! It is very important for us to know your opinion and we are proud of our product.

Noté 5 sur 5 étoiles

Una gran alternativa a la banca…

Una gran alternativa a la banca tradicional. Una app muy intuitiva y fácil con un gran desarrollo.
Detrás hay un equipo de desarrollo top.
Sistemas de pago y transferencia muy novedosos y ágiles.
Perfecta.

5 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias Cristina por tu reseña. Trabajamos duro para traeros novedades y ser competitivos. Un abrazo

Noté 5 sur 5 étoiles

Una plataforma muy potente

Una plataforma muy completa para hacer todo tipo de gestiones monetarias y lo más importante es que se puede diversificar nuestro dinero en aras de su seguridad.

19 avril 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Muchas gracias Charo, trabajamos duro para que todas nuestras cuentas sean seguras.

Noté 1 sur 5 étoiles

I have my account block excuses they…

I have my account block excuses they came up with it's normal routine
How come a bank can take up to 7 days for a normal routine task, when customers have their wage going in?? how r they gonna support their families if they don't have access to the funds.????
I'm extremely disappointed by this institution do not rely on them with your money
My second week wage will be going into that rubbish bank account it will be 740£ in that account.
How am I gonna survive with this period where life is becoming hard and hard???
They ask me doccuments I provide them all even my wage slips and NI which should be private unless u r an employer.
Don't ever bank with them they do this all the time😤
I'm tired so so frustrated I text every day but no answer. if it pass this week I'll start by speaking to my employer, the taxt office and then the financial crime authority cause u can't block someone wage it's a crime.
It's the only money which should be accessible by law in this country no matter the Issue.
I send 4 of my wage slips with the password still no answer.
All my transactions a legit I send bank statement name proof everything.
But no answer.
Don't ever bank with them.
Don't bank with them they're heartless evil they using your money without telling
It's the 2nd time now it happened
Never again free my money 💰

30 mars 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Dear user, we have requested you many documents that you have not provided. Please, provide us with the documents in order to move forward with your case.

Noté 1 sur 5 étoiles

Sluggish bank, poor service, support and the worst I have ever used. (Don’t use this bank for your own sanity and good)

Saurus bank is a nightmare and no one deserves to go through them. 24/03/2023(Friday), 3000 Euros was transferred to my account and same day, my account was placed on routine review, next days all requested documents were provided and two days later(Sunday) my account was deactivated. Saurus stated that the 3000 Euros will be reversed. From experience, reversals takes 3-5 working days and for this particular transfer, it is already two weeks and the money hasn’t been returned. I have provided all documents requested by Saurus . What else do you want?? The sender hasn’t received back the money. Can you return the money to the sender??? Why such delay when you know that you can’t give me the money and you have said in your own email that the money will be reversed back. You are no longer answering my emails which means you have not returned the money. I demand you return the 3000 Euros back to Anna Puiggros Marti. It’s a shame I had an account with Saurus.com!!! I regret it a lot now. I am waiting your answers

My mails are left unattended because I have sent repeated mails to your correct email address. Your bank is not transparent.. i have resent a mail to the address you put here now and I await your answer before the end of today. To anyone planning of using Saurus, avoid this bank and save your sanity and peace.

24 février 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Dear user, we do always respond to every email. Please check if you have contacted the correct email address, which is support@saurus.com and we will gladly prioritize your case. Regards

Noté 5 sur 5 étoiles

Payment issue Hi, please am making a report considering my funds that was hold on my account. A payment was made to my account since last year December 28 and up till this moment I can’t access the

Payment issue
Hi, please am making a report considering my funds that was hold on my account. A payment was made to my account since last year December 28 and up till this moment I can’t access the payment. I have written up to 10 email as requested by an email sent to me with my detail and up till now. I haven’t gotten any response from you. It will be nice if this is being look into and my account restored back
Thanks

3 mars 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Good morning, in order to help you further with your case, we need you to email us to support@saurus.com. We will help you as soon as we receive the communication. Regards

Noté 5 sur 5 étoiles

Team absolutely polite and faster.

Team absolutely polite, fast and correct. Customer Attention unrivalled and problem-solving approach Saurus is easy and useful. I love.

26 février 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

We truly appreciate your support and review. We work hard to bring a good customer experience. Greetings!

Noté 1 sur 5 étoiles

transaction not executed

Transaction not executed! Unauthorised transaction detected , it’s been 3 days now , I’ve been contacting the customer support, no response, I have been with saurus since last October and it has been series of stressful and anxious experience, I’ve been asked to provide evidence of payment, of which the payer had paid into my account more than 6 times since October, I had provided the the statement they claimed is not acceptable payment receipt, the Monzo bank say they don’t do payment receipt but they provided us with payment reference which I forwarded to the customer support , since yesterday no response, I received £1000 on the 17th and made a payment of 400 from my Revolut account which shows the same name. Yet I was asked to provide payment receipt. Which I did, I urge them the customer support to refund the payment to the sender.

£1586 is the total amount in my account and I can’t have access to it ,this is on of my series experience since October 2022 using saurus .with Associated email Account is Abiolammt77

I’ve requested the £1000 to be refunded back to the sender account, No response, No access to make transfer. Unauthorises transaction detected is the message.

I wonder if this bank is a genuine and legitimate financial bank

21 février 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Dear user, after reviewing your documents, your account has been opened. We apologize for the inconveniences and appreciate your patience.

Noté 5 sur 5 étoiles

Genial trato, proyecto de primera.

Genial trato, como siempre, un equipo de diez que te resuelve cualquier problema que pueda surgir...son cercanos y transparentes.La comunicación con clientes e inversores es continua..y la escalabilidad del proyecto, así como la tecnología y patentes que están desarrollando, para el progreso del negocio y la seguridad de las transacciones es de primera.

12 février 2023
Avis spontané
Logo de Saurus.com

Réponse : Saurus.com

Gracias José por tu comentario. Esperamos poder seguir creciendo y ofreceros cada día una mejor experiencia.

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