Saurus.com Avis 383

Dear Suarus
Please even if you decide to close my account as you have already done but please return my pending funds of 207gbp to me please
If you still need me as a client reopen my account with the money inside or give me alternative i can get back my pending funds

This bank is the worst bank I have ever seen . Requesting documents and when you send proof they keep ignore, they are not in anyway ethical . If you don’t want people to bank with you why not tell them and return their money, rather than ignore emails , phone number not going through either . Please I need you to close my account and return all funds in it . You couldn’t care less people battling with how to pay their bills and live without heating this period that’s insane.

I have to modify my comments about Saurus, sorry this is coming late but my account was released few days after my comments here. Thanks

Dear Saurus , I agree it’s the decision of your financial provider. I’m not arguing with you . All I’m asking for is that you return my £599 that is in my Saurus account when you/your financial provider closed it. I have messaged them that you said they are the one to refund me , they sent me a reply saying it’s you I should contact. Please rectify . I would have attached screenshot of the email here but here one can’t upload . The messages are below .

My message to your provider:

Hi, I would like to make enquiry into a case of my account closure with saurus.com.
Saurus asked me to contact their financial provider(which I believe PFS is) to claim the fund in my account after my account was closed.
Here are my account details:
ADENIYI NASIR ADERIBIGBE
ACCT NO: 13416831
SORT CODE: 23-75-24

Please advise.
Thanks
Adeniyi

Their reply :

Please write your response between the two lines below.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

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Ticket#757154

Dear Cardholder,



Please contact the Client Service of Rewire Saurus directly as they have their own Customer Services Team


Kind regards,

Wim

Customer Service Advisor





EML Payments Limited

Fourth Floor,

35 Great St Helen's,

London

A mi me parece horrible el tiempo que tarda en llegarme una transferencia. Siempre ha sido ese el problema, que no deja que guste del todo la App, tarda muchos días

Saurus
Quality bank easy app. However I've tried to order a replacement card they said it was ordered however it's been a month and I havent recieved it yet. Customer support isn't very helpful and haven't responded other then to say they where looking into the card provider it and will get back to me. Please çan someone advise

Curtis Owst

No puedo estar mas contento con este banco. Ya no vuelvo a un banco 'tradicional' ni loco.

Sencilla y honestamente, probadla y entonces la valoráis

Excelente equipo a la cabeza de D.Jose Merino de los mejores fintec

Un Neobanco con un gran equipo que trabaja por mejorar día dia y que resuelve cada uno de nuestros problemas en un tiempo record. Recomendable.

Notified of a scammer using this bank to receive funds extracted from vulnerable person- not had the decency of a reply as yet.

Here’s the message I sent:

Hi
Could you please advise who I contact to report a scammer using your bank?

My mother lives in Spain and has already been scammed out of one scammer. Now she is constantly getting people contact her asking for money.

The latest such person had given bank details which appears to be the bank.

He claims his name is Paul Hollywood. ( probably fake )

Account name for payment is

Elvis Idemudia

IBAN es1267130002510012398192

BIC. PESSESM1

Asking for reference to be
“Family support”.

This is a random stranger. My mother has a brain injury from a stroke and heart problems and possibly mild dementia, she is 77 years of age, lives in Spain and therefore it’s difficult to manage this from UK.

She has already been scammed out of 2700 euros to another scammer ( or possibly sane one with different name)

Would you please look into this account.

I will be reporting all the details to the police.

Ps this scammer is claiming to be a researcher in Yemen who needs the money to get home !! The others have equally silly stories all apparently based in Yemen, mostly claiming to be doctors in military etc

UPDATE- TO SAURUS- I DID NOT EMAIL YOU, I SENT A MESSAGE VIA INSTAGRAM OF WHICH TRUSTPILOT HAVE SEEN A COPY AND VERIFIED THIS REVIEW. CHECK YOUR INSTAGRAM

UPDATE- NEARLY A YEAR LATER AND I RECIEVE THE SAME REPLY FROM SAURUS AS BEFORE- ABSOLUTELY SHOCKING - STILL NO POSITIVE AND REASSURRING POSITIVE ACTION STEPS IN THIS CASE.

Excelente Proyecto, con un equipo de trabajo súper productivo, Gracias infinitas por lo que hacen.

Gente seria y honesta . Excelentes profesionales para este proyecto tan innovador y transgresor.
Con trabajo y perseverancia se consiguen los objetivos marcados!!!!

es una gran app, es el futuro

El trabajo, la dedicación y el esfuerzo de todos los empleados es excepcional. Cinco estrellas se quedan cortas para la cercanía y la diligencia con la que solucionan cualquier problema o duda a sus usuarios o accionistas.

Excelente proyecto!!!!!
Profesionales serios, eficientes, acertivos........da gusto usar sus servicios....
💯🌷Felicitaciones!!!!!

Fintech with a very easy to use interface and great customer service. They keep getting better. If you have a dobout, I recomend to use the telegram Support Team, they will help you

Excelente app. Equipo inmejorable, soporte de 11. Gente muy seria y grandes profesionales. No os rindais, el tiempo paga y vuestra recompensa sera grande. Sois enormes!!!