Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Voir plus
L'entreprise a répondu
-you keep delivering my oil and I will keep paying the bills. I dont need this nonsense rigmarole------------------------------------------------------------------------------------------------------... Voir plus
L'entreprise a répondu
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Coordonnées de contact
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Royaume-Uni
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company advises on delivery and…
This company advises on delivery and delivers when expected. First-class.
8 septembre 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
A recent problem solved
Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an error and we agreed a way forward which I was happy with. You were understanding, professional and prepared to accept responsibility for what was a genuine mistake.
8 septembre 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Anticipate fuel needs and top up tank…
Anticipate fuel needs and top up tank swiftly and efficiently. Discuss financial options if struggling to pay.
24 août 2026
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
By predicting when we might need fuel
By predicting when we might need fuel, we don't have to worry about it. Delivery is always prompt, tank topped up!
Thank you all,
Clive and Sandra.
3 septembre 2026
Réponse de Scottish Fuels
We're so happy to hear that our proactive approach to fuel delivery is working well for you. It's wonderful to know that you appreciate our prompt service and full tank top-ups! Thank you for your kind words.
Kind Regards
Certas Energy.
Excellent quick service and very…
Excellent quick service and very helpful and friendly staff
3 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Everything’s good,apart from…the…
Everything’s good,apart from…the automated crap you need to go through….at the start of the call
2 septembre 2026
Réponse de Scottish Fuels
We appreciate your feedback and understand your frustration with our automated system. We are always looking for ways to improve our customer experience.
Kind Regards
Certas Energy.
The ease of use and yhe effciency of…
The ease of use and yhe effciency of the delivery driver
2 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good communication and service .
3 septembre 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
1st class service very quickly delivery…
1st class service very quickly delivery with in 2 day highly recommend 👌 1st class service
2 septembre 2026
Réponse de Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that your are happy with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
When ringing with a question or a…
When ringing with a question or a problem the contact is always polite, helpful and and keen to find the right answer Deliveries always arrive as and when due with no inconvenience to me.
22 août 2026
Réponse de Scottish Fuels
We're so happy to hear that our team has been polite and helpful, and that your deliveries have been arriving on time. We truly appreciate your kind words and positive feedback.
Kind Regards
Certas Energy.
Great customer service ⭐️⭐️⭐️⭐️⭐️
Have been a domestic customer for 6 years. Great service and great communication, when contacting regardless of the enquiry always friendly, professional and happy to help.
29 août 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Our order was delivered within 4 days. 4…
Our order was delivered within 4 days ... driver did not leave a mark ( No fuss ), polite and efficient.
28 août 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Delivery on time and as arranged
Delivery came as arranged. Excellent driver who was very efficient and helpful.
27 août 2026
Réponse de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
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