Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Having been a loyal customer for many years I was badly let down over my last order. I was given totally wrong information and at least 3 false promises of deliveries and call backs. I will be changin... Voir plus
L'entreprise a répondu
-you keep delivering my oil and I will keep paying the bills. I dont need this nonsense rigmarole------------------------------------------------------------------------------------------------------... Voir plus
L'entreprise a répondu
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Coordonnées de contact
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Royaume-Uni
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
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They keep you posted on delivery which…
They keep you posted on delivery which is very important where I live. Very pleasant young man on phone
6 août 2026
Réponse de Scottish Fuels
Thank you for your lovely feedback!
We’re pleased to hear that you appreciate the delivery updates, especially given where you live, and that you received such pleasant service over the phone.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Excellent service
6 août 2026
Réponse de Scottish Fuels
Thank you for your fantastic feedback! We’re delighted to hear you received excellent service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that you were happy with the service, price and delivery.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your kind review!
We’re delighted to hear that you found our delivery driver friendly and helpful.
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your fantastic feedback!
We’re delighted to hear that you received a fuss-free and efficient service.
We really appreciate you taking the time to leave a review and thank you for your continued custom!
Kindest Regards,
Chelsea
No problems of any kind
19 août 2026
Réponse de Scottish Fuels
Thank you for your positive feedback!
We’re delighted to hear that everything went smoothly with no problems.
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
We’re delighted to hear that our drivers are always helpful and provide a great service.
We’ll be sure to pass your kind comments on to the team.
Many thanks for taking the time to leave a review, and we really appreciate your custom!
Kindest Regards,
Chelsea
Very happy with price paid at the time
Very happy with price paid at the time, considerably cheaper than other local retailers. However, the order failed to turn up by the due date - or it would have been 5 stars.
18 août 2026
Réponse de Scottish Fuels
Thank you for your honest review.
We’re really pleased to hear that you were happy with the price and found it considerably cheaper than other local retailers.
We’re sorry, however, that your delivery did not arrive by the expected date.
We understand how frustrating this can be and appreciate your patience.
We’ll certainly take your feedback on board as we continue to improve our delivery service.
Kindest Regards,
Chelsea
Catherine Reid is a fantastic and…
Catherine Reid is a fantastic and provided excellent, friendly and professional customer service.
14 août 2026
Réponse de Scottish Fuels
Thank you so much for your wonderful feedback!
We’re delighted to hear that Catherine provided you with such excellent, friendly and professional customer service.
We’ll be sure to pass your kind comments on to Catherine — we know she’ll be delighted to hear them.
Thank you for taking the time to leave a review!
Kindest Regards,
Chelsea
I don’t have to worry about running out…
I don’t have to worry about running out of oil as the company has worked out how much I use and deliver it to me
1 août 2026
Réponse de Scottish Fuels
Thank you for your lovely feedback!
We’re delighted to hear that our service gives you peace of mind and helps ensure you have enough oil when you need it.
It’s great to know you can rely on us to monitor your usage and arrange deliveries accordingly.
Thank you for your continued custom and for taking the time to share your experience!
Kindest Regards,
Chelsea
Kept informed of delivery.delivery…
Kept informed of delivery.delivery person tidy and careful while crossing garden . Neat delivery
1 août 2026
Réponse de Scottish Fuels
Thank you for your lovely feedback! We’re pleased to hear that you were kept informed about your delivery and that our delivery driver was tidy, careful and considerate when crossing your garden.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
they seem to know their way around the…
they seem to know their way around the villages ,and not get lost----and they all speak our language. have a nice day .
14 août 2026
Réponse de Scottish Fuels
Thank you for the lovely review!
We’re pleased to hear that our drivers know the local villages well and always manage to find their way to you.
We’ll also be sure to pass your kind comments on to the team.
Have a great day, and thank you for choosing us!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and hope to serve you again soon!
Kindest Regards,
Chelsea
Réponse de Scottish Fuels
Thank you for your kind review!
We’re really pleased to hear that you received very good service and found our staff pleasant to deal with.
We appreciate your feedback and look forward to serving you again in the future!
Kindest Regards,
Chelsea
Very disappointed that having been a…
Very disappointed that having been a long standing customer when I am quoted a price pre delivery I only get a price reduction when I query it. I should not have to do this and as I have notified you I have regrettably withdrawn my custom.
13 août 2026
Réponse de Scottish Fuels
Thank you for taking the time to share your feedback. We’re sorry to hear that you have been left disappointed, particularly as a long-standing customer, and we’re disappointed to hear that you have decided to withdraw your custom.
Our prices can vary for a number of reasons, including market conditions, location, delivery requirements and supplier costs, so prices can differ between suppliers at any given time. Where a customer has received a more competitive quote elsewhere, we are always happy to review this and, where possible, do our best to offer a more competitive price.
We understand, however, that you would expect to receive our best possible price without having to query it, and we’re sorry that this was not how you felt your experience was handled.
We genuinely appreciate the loyalty you have shown us over the years and are sorry that we have not met your expectations on this occasion. If you wish for us to investigate your concerns further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we will be happy to look into this for you.
We wish you all the best for the future.
Kindest Regards,
Chelsea
Realised my fuel was running low
Realised my fuel was running low, so contacted SF. In a few minutes I had received a price (which I was happy with), placed, and paid for an order, which arrived within 3 days.
12 août 2026
Réponse de Scottish Fuels
Thank you for your great review!
We’re delighted we could get your fuel to you quickly when you needed it.
It’s fantastic to hear you were happy with the price, ordering process and delivery time.
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Excellent and quick delivery.
12 août 2026
Réponse de Scottish Fuels
Thank you for your kind review!
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Quick delivery service.
12 août 2026
Réponse de Scottish Fuels
Thank you for your kind review!
We really appreciate your custom and look forward to helping you again in the future!
Kindest Regards,
Chelsea
Got email on the morning of delivery…
Got email on the morning of delivery and was good to know when oil would arrive . We get a good service here.
11 août 2026
Réponse de Scottish Fuels
Thank you for your lovely review! We’re pleased to hear that the delivery email was helpful and gave you a clear idea of when to expect your oil.
It’s great to know you’re happy with the service, and we really appreciate your continued custom!
Kindest Regards,
Chelsea
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