screenaway.com.au Avis 

Great service from the moment I sent an online enquiry. Friendly, honest and professional service. From start to finish the process was so easy and would definitely recommend these blinds. Room is so nice and dark and they look sleek and finished our new bedroom off just how i visioned it to look. Thanks so much team. Well done

Great source of info, friendly and approachable.

Very good communications and attention to detail. Installation was efficiently undertaken

⭐ ZERO STARS — Extremely Disappointing Experience

I would give zero stars if that were an option.

Unfortunately, my experience with Screen Away has been extremely disappointing, particularly when it comes to the installation and the customer service afterwards.

The installation was not straight and appeared crooked. I subsequently had an issue where part of the installation came away from the ceiling. I contacted Screen Away and provided a photo showing the issue.

It took two phone calls before someone came out to inspect it. When the technician attended, I was told there was nothing wrong. I had to show the photo again to explain what had occurred.

I was then told I would receive a phone call later that same day regarding the matter.

That call never came.

I contacted the company again on Tuesday and was told I would receive a call on Wednesday or Thursday.

It is now Saturday, 19 September, and I have still received no call or follow-up.

For me, the most frustrating part has been having to repeatedly contact the company about an unresolved issue rather than receiving the follow-up I was told to expect.

I paid for a professional installation and reasonably expected the installation to be properly completed and any subsequent concerns to be handled promptly and professionally. Based on my experience, that has not happened.

I am extremely disappointed with the level of communication and follow-up I have received. The whole experience has left me feeling that once the installation was completed and payment made, getting assistance afterwards became unnecessarily difficult.

This review reflects my personal experience and the sequence of events as they occurred from my perspective.

I would encourage anyone considering using Screen Away to carefully consider the level of after-sales support they may receive if an installation issue arises.

For my experience: zero stars for communication and follow-up.

STAY AWAY AND LOOK ELSEWHERE!

From the moment I called was a very smooth process. Justin was amazing with quote follow up and installation a breeze. Can highly recommend this company and of course love the end result. Thank you. 😊

This is the 2nd time purchasing Screenaway and from quote to installation, the process was smooth and so easy! Screenaway truly blocks out all light and it helps my young children sleep in longer in the morning and naps during the day are stress free as we can create complete darkness even when the sun is up! The blinds are flush and sleek. You couldn't even tell they didnt come with the windows! I couldnt recommend Screenaway more. Love love love!

from the initial quote from jeremy to the 2 guys that came & measured twice to cut once,
to the install with Pat.
i’m very happy with the product & the guys was total charmers..
Pat explained how the blinds work & the cleaning process, just warm soap water .
Pat deserves a raise” very clear directions. well done & great job everyone. Yes i haven’t forgotten Peta.. you are so helpful. thank you everyone

Everything was easy from quote all the way to installation. Staff were all friendly and accommodating and the product was exactly what we were hoping for.
Thank you!!

We absolutely love our ScreenAway blackout blinds! They’ve been a lifesaver in our children’s bedrooms, especially during daylight savings when the sun stays out so late. We loved them so much that we ended up getting them installed in our master bedroom too, and they feel so luxurious. The design is sleek and really gives the room a high-end look without being bulky.

The staff have also been incredibly helpful and the turnaround time was really quick. We couldn’t be happier with them!

Great and prompt service, fantastic and quality product, highly recommend this company and product, fast and reliable service, wish every company could be like them.

Fantastic blockout blinds and a great experience. Staff are freindly sand helpful.

Had a very nice gentleman named Mo come out today. We had quotes for two large bi-fold doors. Mo was very courteous, and well spoken he has an eye for detail which was welcoming for us. We went through with the quote due to Mo being so helpful and knowing his job.
Thanks Mo

We paid a significant amount of money for our ScreenAway blinds and unfortunately they have been nothing but problems. The internal cords have snapped on multiple occasions, leaving the blinds unusable and resulting in repeated, expensive repairs.
For a product at this price point, I expected far better quality and durability. Having the same type of issue occur repeatedly is incredibly frustrating, particularly when you've invested in what is marketed as a premium product.
What has made the experience even worse is the customer service. Rather than feeling supported when dealing with recurring faults, the process has been difficult and disappointing.

**update i did email you after your reply and no suprise it was never responded too** my review stands corrected, extremely terrible customer service and product.

Back a third time, service is great and on time. Always very helpful and blinds work like magic

Very happy with our screen on the garage entrance door. Fitted quickly and cleaned up afterwards. You could not tell that any work had been completed.

EDIT: DO NOT USE. Non-existent customer service. Continuous cancellation to fix multiple problems. DO NOT BUY. Waste of time and money.

Original review: I cannot in good conscience recommend Screenaway blinds.
Less than 3 years after purchasing four blackout blinds for $5600, three of the four had to be replaced due to being faulty. Every few months, we have had to get someone out to resolve an issue, whether it be a broken string, a misalignment issue, or the frame moving and the blind sticking. I am currently waiting for a phone call back to rebook, AGAIN, a service tech to come and fix another two issues. This service call has already been cancelled twice in the past two weeks. It seems that once they get your money, they don't seem to give a damn about providing any sort of customer service.
The only reason I have given them 2 stars is because, WHEN they work, they actually work very well. But honestly, more trouble than they are worth. Do your research, and find a company that has good reviews for their after-sales service.

Required a quote on two small windows, but Screenaway were unfortunately unable to provide a guestimate over the phone i.e. was it going to cost $200 or $2000 per window for the measurements and details I have. I will look at other providers who are willing to provide such a service. Receptionist kept saying, I hear where you are coming from. What an automatic put down. May I suggest you provide training for your receptionist and how to politely communicate to possible customers as this was a terrible way for Screenaway staff to speak to a possible customer and I’m truly disappointed to be treated like this. Clearly Screenaway don’t wish to have a good business with good reviews which is clear from the poor reviews on this platform from most people.

Once Screenaway has your money they couldn't care less. After several excuses why these blinds don't work as advertised (my experience Feb - June 2026) I was eventually told to go to Bunnings and buy a DIY fix - because they know from the start that the blind will fail. Unless your house is 100% air tight which is impossible, save your money and time ordering these block-out blinds. They have an excuse for everything and it's all covered in their contract - which says it all. At each contact, it was intimated that I was at fault. I have lodged a complaint with Fair Trading so that again, they are reported, as a refund will never be offered by this company. Luckily I am only 2K out of pocket! And now the automatic reply from them. What a joke