SecureGive Avis 

Sunday 12/20/20, securegive cost us thousands of dollars in lost donations due to a update glitch! Extremely disappointed!

They’ve corrected the error and included an apology....

***UPDATED***: After the SecureGive development team spent two weeks working out the bugs with the new Planning Center (PCO) interface I am very pleased with the results. The flow of transactions into PCO has been accurate and seemly since. We have also transitioned all of our Text giving from another vendor to SecureGive and are pleased with it as well. Thank you for redeeming the relationship SecureGive, I look forward to moving forward! ***UPDATED***

We are currently migrating our Donor and Giving Database from F1 to Planning Center. We were told by SecureGive staff early this year the API developed by SecureGive to interface with Planning Center would be ready by 5/31/18, so we planned our migration around this date with some added cushion. After being told in June, July, August, and again in September that the API would be ready 'next month,' we were finally told it was ready for live use in October. We flipped the switch on 10/30/18 to begin exporting online/text giving from SecureGive to Planning Center, and it's now the end of day on 11/1/18 and still nothing is able to be exported into our Planning Center database. I have to email the client managers multiple times for updates, if I even get a response at all. As an example of the poor support, I emailed one client manager this morning for a status update at 7:44am and I have yet to get a response from her. I then emailed another client manager at 11:22am for a status update, and when I still had no response from either manager, I put in a support case at 1:05pm, which I have yet to receive a call back on. One client manager did finally respond to me by email at 2:20pm to tell me she would reach out to the development team and get an ETA for me. It's now 5:12pm and I have yet to get a status update or ETA. This has been an extremely poor rollout of an important interface and even worse support to go with it. I have been doing software and database migrations since the mid-90's and this is by far the most frustrating migration to date. Planning Center's Giving Module using Stripe is looking better each hour.

Secure Give has been helpful with the implementation and ideas on how to get contributors to use the product.

Customer Service is outstanding. The things that I don't quite understand are explained to me with such clarity that I can make informed decisions. Their patience is incredible and they are a pleasure to speak with.

I am a new user and the only reason I gave a 4 star was because there is no way to mark the contributions once they have been downloaded to a csv, the chances of duplicating contributions are higher this way if you have more than one person assisting in the process.

We have been with SecureGive for many, many years and have not seen any reason to change. They have always been responsive to questions.

Don't like the new platform. Could help us out a little with some training/or direction on the changes.

I manage many different databases and I have found SecureGive to be the most user-friendly without having to do much research. The software is so easy to navigate and designed so intuitively for congregants and admin alike. If I ever have a question, SecureGive support is so quick to personally respond. Some of the responders that I mainly work directly with, Courtney Vickery, Michael Haywood, and Greg Manz, are always so kind and understanding. They are extremely efficient and my needs are always met. I have worked with other databases that have just sent me a link which made me feel unimportant and was still left to figure it out on my own. I truly appreciate the SecureGive team as a whole and how they operate towards ultimate client satisfaction.

Securegive is a great company to work with! Awesome customer service!

SecureGive is such an easy giving resource for our church family. Anyone that knows how to use a mobile phone will be able to setup and access SecureGive without any complications. Simple & Easy!!!

The SecureGive Dashboard on the bookkeeping side of the program is remarkable and very user friendly. My fears of change were resolved very quickly when I saw how simple SecureGive is to use.

I highly recommend SecureGive to any church no matter the size of the congregation.

They are really easy to use. We have also seen an increase in our online giving.

Michael and Greg are the best! So helpful!

Best Customer Support you could ask for!!

SecureGive has been great!! I love their giving reporting system. I love everything about SecureGive!

SecureGive is a great company for churches! They have great features that help tremendously, and they have great customer service!

Secure Give served us very well from 2012-2017. We made a change to obtain a phone app through another vendor designed specifically for our church. The new company met some other needs we had at this time.

They have a great team and respond very quickly to any concerns. I have recommended Secure Give to numerous churches over the last 5 years. Will still do so.

We have used Secure Give for several years. They are always willing to walk us through any issues we may have! Thank you!

We've used SecureGive for several years. We not only love the software but the team of staff! The customer service is exceptional! We would recommend SecureGive to any organization no matter the size. They will help you through every step and make your transition seamless.