Selkirk Sport - PickleballAvis 

The tracking shows that my return reached their facility on March 2. Now it's April 8, and they're still stringing me along.

I ordered a new Era paddle and preferred the Luxx so I exchanged it with no issues

It was a blast and great experience! Soo loving it and continue to buy Selkirk products and even share or tell friends and family for how great and professional are the Selkirk company and staffs are!!🥰🥰🥰

Awesome products and such patient and willingness of customer service to assist my issues

Great company

Prompt and courteous customer service.
Company stands behind warranties.

Response warranty of Selkirk paddle is quick friendly

Customer service is great. Couldn’t be more pleased.

Shipping is a big problem though. Very slow processing. In today’s market, shipping should never take this long.

Their products are Amazing. If you have concern they act immediately.

I bought a paddle from their website for a Xmas present for a family member. By the time I gave the gift and was told that this was not quite what they wanted, my 30 day return window had expired. I wrote to Selkirk to ask if I could either return or exchange the paddle a week after the end of this 30 day window and was told that I was out of luck. This seems very inflexible considering I would be happy to exchange the paddle for an appropriately sized one. Partially my fault, but I am disappointed in Selkirk's customer service.

Thanks for responding quickly and getting my problem resolved quickly, great company.

The customer service and representatives have always been so friendly and understanding. It's always easy and straightforward process with Selkirk.

The customer service agent was kind, efficient.

As a new pickleball player, it is disappointing to have this be my first experience with a company that is widely regarded as a premier brand. I made a purchase during the holiday season specifically requesting expedited service and was genuinely excited to invest in my first high-end paddle. Unfortunately, the experience fell well below expectations.

Despite multiple attempts to resolve the issue, communication was extremely limited. Customer service availability extending into 2026, rejected emails, and a lack of response across multiple channels—including Instagram, Facebook, Shop, and Affirm—left no clear path for assistance. Even my bank was involved in attempting to rectify an order that ultimately did not process until three business days after the original purchase date.

For a brand positioned at a premium level, the lack of accessibility and timely communication is concerning. Expedited services, in particular, require clear and reliable support, which was not present in this case.

I hope that, over time, improvements are made to customer communication and order resolution processes. At present, however, I cannot justify a rating higher than one star given the repeated unsuccessful attempts to obtain support and clarity regarding my order.

Selkirk would benefit from realigning its customer service practices to better honor customer needs, orders, and expectations—especially for first-time buyers.

Great experience with Selkirk. I was on vacation and they held a Boomstik for me that was difficult to get. Excellent service.

Great service and customer assistance

Very fast warranty response to get a new Boomstik paddle (next day approval). Awaiting my replacement paddle to ship!