My initial contact with Senior Home Plus was an enquiry to request help in finding a care home for my mom without ‘top up’ fees. An advisor, Sonia Thomas, contacted me straight away asking for more d... Voir plus
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My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not rem... Voir plus
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I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also contin... Voir plus
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I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Coordonnées de contact
4,3
Excellent
140 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt
My enquiries were responded to very promptly and follow up correspondence was received too.
4 mars 2026
Avis spontané
Réponse de Senior Home Plus
Thank you for your feedback.
We’re really glad to hear your enquiries were handled promptly and that the follow-up communication was helpful.
We always aim to keep things clear and responsive throughout the process.
Seeking help and advice regarding Care-Homes
At a time of family stress it was really apreciated to have someone to talk with and seek adviise and help.
In particular Jake Saunders was of great help. His suggestions led us to being able to find the right care package and accomodation. I was also useful to have his `follow-up` calls.
1 mars 2026
Avis spontané
Réponse de Senior Home Plus
Dear Robert,
Thank you for your kind feedback. We’re really glad to hear that Jake was able to support you during what sounds like a very stressful time and help guide you towards the right care solution for your family.
It’s also great to know that the follow-up calls were helpful and reassuring throughout the process.
Emma Wilson was AMAZING
Emma Wilson was AMAZING
Straight from the start she was very focused on our needs For getting respite for our mum
She understood what we needed
Her communication skills were excellent
Keeping in close contact helping us through the process
If you need any help with finding respite
I would highly recommend EMMA WILSON
2 mars 2026
Avis spontané
Réponse de Senior Home Plus
Dear Tracey,
Thank you so much for your wonderful feedback. We’re really pleased to hear that Emma was able to support you so closely and understand your needs from the very beginning.
It’s great to know her communication and follow-up helped make the respite care process easier for you and your mum.
Helpful service
Made my enquiry on line in the afternoon and was phoned shortly afterwards by Hannah. Hannah made some suggestions for CQC Good rated Nursing Care Homes near me. All of them contacted me within 24 hours to discuss my relatives needs and if the home would be appropriate for them, offering visits, too. This Senior Home Plus service has worked well for me by taking away some of the stress involved in looking for a suitable care home. Hannah also followed up a few days later to see hoe I was getting on. A nice touch. Thank you Hannah.
16 mars 2026
Avis spontané
Réponse de Senior Home Plus
Thank you for your kind feedback. We’re really glad to hear that Hannah was able to respond quickly and suggest suitable CQC-rated care homes for your relative.
It’s great to know the follow-up support and contact from the homes helped reduce some of the stress during your search
We needed emergency respite care for a…
We needed emergency respite care for a 96 year old Aunt. Maya Smith at Senior Home Plus was amazing, calm, informative, kind. Maya helped us choose the right home for our loved one so quickly that Auntie was safe and sound in her new home by 3pm the same day. Thank you for your kindness Maya x
11 mars 2026
Avis spontané
Réponse de Senior Home Plus
Thank you so much for your lovely feedback. We’re really pleased to hear that Maya was able to support you quickly and calmly during such an urgent situation, and help find the right respite care for your aunt.
It’s wonderful to know she was safely settled the same day.
Senior Homes Plus.
Spoke to Hannah Davis. Prompt response and polite. Knowledgeable about care options and process. Easy to talk to.
11 mars 2026
Avis spontané
Réponse de Senior Home Plus
Dear Michael,
Thank you for your feedback. We’re really glad to hear Hannah was able to respond quickly and provide clear, helpful guidance on the care options and process.
It’s great to know the conversation felt easy and supportive.
The thoughtful and sympathetic approach…
The thoughtful and sympathetic approach to my requirements.
2 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Dear John,
Thank you for your kind feedback. We’re really pleased to hear you felt our approach was thoughtful and sympathetic to your requirements. Supporting families with care and understanding is very important to us.
Beware of this company
Don't sign up or give any information to this company, they are completely untrustworthy
They gave my email out to numerous care homes without my consent, and despite over 10 requests won't take me off their list! Worst spammers ever
Don't do it!!
26 février 2026
Avis spontané
Réponse de Senior Home Plus
Dear Sue,
We are very sorry to hear about your experience and sincerely apologize for the frustration caused.
Our goal has always been to help families and individuals find suitable care solutions, never to create inconvenience. We take privacy concerns very seriously, and we understand your frustration regarding the communications you received.
Please be assured that we will remove your information from our system as quickly as possible and make sure no further contact is made.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
They won’t leave me alone
I am constantly pestered by Joey. I’ve told him five times now their services are not required and he persists in contacting me through multiple channels showing a lack of sensitivity. I have eight text messages for a start, six of them since I said no thank you. There is no way to contact them to complain from what I can see, not that I should have to. Leave people alone when they tell you to.
24 février 2026
Avis spontané
Réponse de Senior Home Plus
Dear Stewit,
We are truly sorry to hear about your experience and understand your frustration.
Our intention is always to help families during what can often be a stressful time, never to make anyone feel pressured or uncomfortable. We sincerely apologize if our follow-up communications came across this way.
We take your feedback seriously and will ensure that your details are removed from our contact list immediately so that you receive no further messages or calls from us.
Thank you for bringing this to our attention, and again, we are very sorry for the inconvenience caused.
Caring and Understanding
I spoke with a very understanding person named Josh Moore. He listened to our needs and suggested care homes that would be suitable for our relative. It was less stressful knowing we had help.
20 février 2026
Avis spontané
Réponse de Senior Home Plus
Dear Teresa,
Thank you for your kind feedback. We’re really glad to hear Josh was able to listen carefully and suggest suitable care homes for your relative.
It’s great to know the support helped make things feel less stressful during a difficult time.
Can't unsubscribe from their mailing list
I contacted Senior Home Plus in the Autumn of last year and received a list of homes in the area. Eventually, I was able to place my mother without their help. I have informed the Company that I no longer require their service but, unfortunately, I seem to be unable to get them to stop sending me emails, no matter how many times I ask. Anyone else experienced this and have advice please?
25 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Hello,
Thank you for your feedback. We are sincerely sorry to hear that you are still receiving emails despite your requests to stop.
We are surprised by this situation because, after checking our records, we found your file but it has been marked as "closed" for some time. Our system shows no record of any recent emails sent to you.
There might be a technical glitch or a confusion with another provider. We would like to investigate this immediately to ensure you are no longer disturbed. Could you please contact us at +44 7360 265791 or send us a screenshot of one of the emails?
We respect your privacy and will take all necessary steps to resolve this.
Best regards,
The Senior Home Plus Team
wonderful service
I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful.
she was able to identify care homes in our locality with immediate bed availability,
mum was admitted to Rivermere care home, sevenoaks kent within 48hours ( and this was over the new year period ! )
Mum is now happy safe and well fed, the home is lovely ( more like Marigold hotel !)
6 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Dear James,
Thank you so much for your feedback. We’re really pleased to hear that Hannah was able to support you quickly and reassure you during such an urgent and stressful time.
It’s wonderful to know your mum was safely placed and is now comfortable and well cared for.
Looking for residential care
I contacted Senior Home Plus to get information and advice about residential care for my mother. I spoke to Jenifer Walker, who was very helpful and knowledgeable about locations available. She put in me in touch with a local care home, but unfortunately at this time we have had to put plans on hold. If situations change I would have no worries about contacting Senior Home Plus again for help.
11 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Dear Julie,
Thank you for your feedback. We’re really glad Jenifer was able to provide helpful and knowledgeable guidance on residential care options for your mother.
We understand that plans can change, and we appreciate your kind words and openness to reaching out again in the future if needed.
Would not use
Initially very helpful conversation. However having said they would send me details of up to 5 possible care homes, they sent my details to 20+ Homes without my permission or the relevant information regarding my family member. I have been inundated with calls and emails which are unwanted.
I have sent many emails saying we are no longer looking but keep getting contact from the advisor.
2 décembre 2025
Avis spontané
Réponse de Senior Home Plus
Dear Hilary,
We are very sorry to hear about your experience and the frustration this has caused.
This is not how we intend our service to work, and we apologise that your preferences were not properly followed after your initial conversation. We understand how overwhelming unwanted calls and emails can be, especially in sensitive circumstances.
Your details have now been fully removed from our system and your request to stop contact has been applied. We are also reviewing this case internally to understand how this happened and prevent it from recurring.
Thank you for taking the time to let us know.
Quick response in difficult times and very supportive
I contacted Senior Care Plus between Christmas and New Year following concerns about Dad and that as a family we felt he required additional support. I was really impressed that Jake Saunders immediately provided support and recommend a home that my Dad moved into soon after. It has a close to family so they can regularly visit, and as a family, we have been really impressed with the care and compassion our Dad has received. Things have moved along so quickly and smoothly which is greatly appreciated. We are really grateful to Jake and the team at the home where he is receiving the great care he needs.
2 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Dear Rebecca,
Thank you so much for your kind feedback. We’re really pleased to hear that Jake was able to support you quickly during such a difficult time and help find a suitable home for your dad.
It’s wonderful to know he is now close to family and receiving the care and compassion he needs, and that the process felt smooth for you as a family.
Communicative staff
Joseph has been helpful and patient in our search when we are desperate. Luckily, our aged elderly don't need this type of service now. In the future, if we need this service, we will go back to Joseph.
18 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Thank you for your kind feedback. We’re really glad Joseph was able to be helpful and patient during a stressful time for your family.
It’s also good to hear that things are stable for your elderly relative right now.
If you ever need support again in the future, we’ll be here to help.
Jake was very helpful
Jake was very helpful. Clear explanation of how the pricing will work.
12 janvier 2026
Avis spontané
Réponse de Senior Home Plus
Dear Helen,
Thank you for your feedback. We’re really glad to hear Jake was helpful and provided a clear explanation of the pricing and process.
We appreciate you taking the time to share your experience.
Joseph offered practical help
Joseph offered practical help. Looking for a new Nursing Home can be very time consuming at an emotive time. Explaining our needs to him, he quickly got back to us with some options. From this information, we quickly made some very important decisions about our family member in need of specialist care. He also followed up, to see if we needed further help. We would like to thank him for his help and can confidently add that our family member has now got a new home, that we know she is safe in.
17 décembre 2025
Avis spontané
Réponse de Senior Home Plus
Dear Carole,
Thank you so much for your kind feedback. We’re really pleased to hear that Joseph was able to provide practical support and quickly help you find suitable options during what can be such an emotional time.
It’s wonderful to know your family member is now safely settled in a new home, and that the follow-up support was helpful as well.
Very helpful and friendly from joseph…
Very helpful and friendly from joseph G. Even following up until told we'd found somewhere suitable for my dad.
23 décembre 2025
Avis spontané
Réponse de Senior Home Plus
Dear Amanda,
Thank you for your kind feedback. We’re really glad to hear Joseph was helpful, friendly, and stayed in touch until you found a suitable place for your dad.
We appreciate you taking the time to share your experience, and we’ll make sure Joseph sees your message.
Wonderful talking to Jake
Wonderful talking to Jake, brilliant help, explained what why etc, to help me, so grateful and thankyou so much, I highly recommend senior homes, it makes the difficult choices so helpful to make and how to approach with more positivity.
Thankyou Carole
20 décembre 2025
Avis spontané
Réponse de Senior Home Plus
Dear Carole,
Thank you so much for your kind words. We’re really pleased to hear that Jake was able to clearly explain everything and support you in making such a difficult decision.
It means a lot to know the guidance helped you feel more confident and positive about the process.
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