Senior Home Plus Avis 

140
•
TrustScore 4.5 sur 5

4,3

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Noté 5 sur 5 étoiles

My initial contact with Senior Home Plus was an enquiry to request help in finding a care home for my mom without ‘top up’ fees. An advisor, Sonia Thomas, contacted me straight away asking for more d... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not rem... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also contin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Soins aux personnes âgées
  2. Agence de services d'aide à domicile
  3. Maison de convalescence

Écrit par l'entreprise

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

140 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,3

Tous les avis

(140)

98 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Their recommendation of Farnworth was…so very helpful

Their recommendation of Farnworth was excellent and took the pain out of searching for us.Jake was very helpful and followed everything up with ud

22 octobre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Jean,

Thank you for your kind feedback. We’re really pleased to hear that Jake’s recommendation of Farnworth was helpful and made the search easier for you.

It’s great to know his follow-up support also made a difference.

Noté 5 sur 5 étoiles

Jennifer Walker at Senior Home Plus has…

Jennifer Walker at Senior Home Plus has truly been supportive throughout my journey in finding a care home for my mother and I thank her for kind help, patience and understanding

16 décembre 2025
Avis spontané
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Réponse de Senior Home Plus

Thank you so much for your kind feedback.

We’re really pleased to hear that Jennifer was able to support you with patience and understanding while finding the right care home for your mother.

Noté 5 sur 5 étoiles

a young man named Joseph ghera

a young man named Joseph ghera
went that extra mile to help me with my search for a suitable care home for my wife
he works a company called
senior home plus
seniorhomeplus.co.uk

4 décembre 2025
Avis spontané
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Réponse de Senior Home Plus

Thank you for sharing this. We’re really glad to hear Joseph was able to support you and go the extra mile in helping you find the right care home for your wife.

Noté 5 sur 5 étoiles

An excellent service with very supportive staff.

Senior Home Plus contacted me when I was looking for help about transferring my mother from a Care Home to a Nursing Home. My contact HANNAH DAVIS could not have been more helpful. She advised of good homes in my area and I was able to visit and select the best and most appropriate one, all due to relying on her recommendation. Waiting a while for a meeting with social services, Hannah was in constant contact to see how things were progressing. She called me several times and we also kept in touch with emails. I cannot thank Hannah enough for the support and help she gave me with this difficult process. All went well and my mother has been successfully transferred to a really good nursing home. I would recommend anyone to contact Senior Home Plus for their advice. Thank you Hannah.

22 novembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Jo,

Thank you for your kind and detailed feedback. We’re really pleased to hear that Hannah was able to support you throughout the process, keep in regular contact, and help you find a suitable nursing home for your mother. It’s great to know everything went smoothly in the end and that she is now settled in a good home.

Noté 5 sur 5 étoiles

Prompt service that met our needs

Prompt service that met our needs. Elaine was very helpful by providing advice based on the criteria we gave her.

1 décembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Ann,

Thank you for your feedback.

Noté 5 sur 5 étoiles

Excellent service

I wish to express my utmost appreciation for the exceptional service provided by Senior Home Plus. I recently faced a challenging situation in which I was required to secure immediate, high-quality nursing care for a close friend who had suffered a fall while awaiting surgery. As I reside more than two hours away and am not well acquainted with the local area, this task presented significant difficulty.

Upon contacting Senior Home Plus, I had the privilege of speaking with Ms. Elaine Kaye. After outlining the circumstances, Ms. Kaye responded with professionalism, reassurance, and a sincere willingness to assist. She promptly compiled a comprehensive list of suitable nursing homes within the required area and went so far as to contact each facility on my behalf.

Her diligence enabled us to make a fully informed decision regarding the most appropriate placement for my friend. Ms. Kaye alleviated the considerable stress and emotional strain associated with navigating this process under such urgent and challenging conditions.

I extend my deepest gratitude to Ms. Kaye and wholeheartedly recommend Senior Home Plus to anyone in need of knowledgeable, reliable, and compassionate guidance. Their support can be sought with complete confidence.

Thank you, Ms. Kaye.

2 décembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Ms.Kaye,

Thank you for your thoughtful and detailed feedback. We’re truly pleased to hear that Elaine was able to support you with professionalism, reassurance, and care during such a difficult and urgent situation. It’s wonderful to know she helped ease the stress and guided you in finding a suitable placement for your friend.

We will make sure your kind words and appreciation are passed on to her.

Noté 5 sur 5 étoiles

Exceptional Support During a Difficult Time

I live in Canada, and trying to support my elderly mother-in-law from a distance has been very challenging. During my search for resources, I came across the Senior Home Plus website and began completing the online form. Unfortunately, the form would not accept my Canadian phone number, which left me feeling quite frustrated and unsure how to reach anyone for assistance.
To my surprise, within about 15 minutes I received a call from an advisor named Maya, and the experience completely turned around. Maya Smith was exceptionally helpful—she listened patiently, asked thoughtful questions, and showed genuine understanding of the difficulties we are facing. She provided clear guidance on what information we would need, what steps to take, and what to look for when evaluating care options.

Maya also went above and beyond by sending me a list of care homes in the area where my mother-in-law had lived and even offered to contact the homes on our behalf to check availability. Her support made an enormous difference; for the first time in a long while, I felt I wasn’t navigating this process alone or in the dark.
I am deeply grateful for Maya’s empathy, professionalism, and proactive assistance.

2 décembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Rexhije,

Thank you so much for your detailed and thoughtful feedback. We’re really pleased to hear that Maya was able to respond quickly and support you from afar during such a challenging situation.

It’s great to know her patience, guidance, and proactive help made the process feel less overwhelming and gave you more clarity and reassurance.

Noté 5 sur 5 étoiles

Great customer service from Jennifer…

Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read when available to do so.
Jennifer was friendly and professional. The only reason we didn’t go with the suggested care home was because for now we have decided to continue with carers visiting the house.
Thank you for your time.

3 octobre 2025
Avis spontané
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Réponse de Senior Home Plus

Thank you for taking the time to share your experience. We’re really glad Jennifer was able to support you in a clear and professional way, and that the communication style worked well for you.

We understand you’ve decided to continue with care at home for now, and we respect that choice. If your needs change in the future, we’ll be here to help.

Noté 5 sur 5 étoiles

Great service

Great company and the people I dealt with were all lovely,professional and helpful.
Jenifer and Emma both made evry effort possible to help with my enquiries.

17 novembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Helen,

Thank you for your kind feedback. We’re really pleased to hear that Jennifer and Emma were able to support you and make the process feel smooth and helpful.

It’s great to know you had a positive experience with the team.

Noté 5 sur 5 étoiles

Great help with Mum move from Sussex to Surrey

Emma (Wilson) helped us through a very difficult transition for my Mum moving from Sussex to a Care Home in Surrey. Emma was so helpful, provided details of suitable Homes us and booked us the viewing appointments. Mum is now settled in a lovely Home in Virginia Water , so grateful Emma was there to help us.

12 novembre 2025
Avis spontané
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Réponse de Senior Home Plus

Thank you so much for your kind feedback. We’re really pleased to hear that Emma was able to support you through such an important and emotional move for your mum.

It’s wonderful to know she’s now settled in a lovely home in Virginia Water, and that Emma’s help with finding suitable options and arranging viewings made things easier for you.

Noté 5 sur 5 étoiles

Very professional and helpful thank you…

Very professional and helpful thank you Emma

4 novembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Elaine,

Thank you for your kind words.

We’re really glad to hear Emma was professional and helpful in supporting you.

Noté 1 sur 5 étoiles

Omg evil, awful data harvesters

Omg! Don't even begin to fill their enquiry form!!! I started completing it then realised they were trying to get SO MUCH private data i didn't follow through. So even though I hadn't submitted the form i started getting unsolicited and unwelcome calls from them from the rudest man ever.
I have requested an immediate request to remove all my data and intend to report to the ICO. This sort of behaviour is abhorrent, especially when people enquiring may be extremely vulnerable.

26 octobre 2025
Avis spontané
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Réponse de Senior Home Plus

Hello

I’m really sorry to hear about your experience. This is absolutely not the way we want anyone to feel when contacting us. Thank you for bringing it to our attention.

Please rest assured we take data protection and respectful communication very seriously. I’ve passed this on to our team to investigate immediately so we can understand what happened and ensure this doesn’t happen again.

Noté 5 sur 5 étoiles

Extremely Helpful

I had an urgent situation which I needed to resolve regarding my mother's care.
Living 200 miles away I was given the most wonderful support by Hannah Davis who organized visits to care homes meeting the criteria fory mother's needs in a couple of hours enabling me to travel.Hannah was so supportive and efficient I had chosen a new home for my mother within 24 hours.
I cannot praise this service enough and would highly recommend it .

Within 24 hours I

30 septembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Yvonne,

Thank you so much for your kind feedback. We’re really pleased to hear that Hannah was able to support you quickly during such an urgent situation and help arrange suitable care home visits so promptly.

It’s wonderful to know you were able to find the right home for your mother within 24 hours, and that the process felt supportive despite the distance.

Noté 5 sur 5 étoiles

Jennifer really tried to find a good…

Jennifer really tried to find a good placement for my dad and rang to check in on how our search was going.

2 septembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Stephanie,

Thank you for your kind feedback. We’re really glad to hear Jennifer took the time to support you and followed up during your search for your dad’s care.

Noté 5 sur 5 étoiles

Personal touch!

Personal touch!! Easy to speak to . Hannah Davis was amazing . Very professional and knowledgeable. Recommended a nursing home for mum where she now is . Brilliant with emails, phone call and so friendly. Absolute 5 star!!!! Thank you Hannah 👍👍

8 septembre 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Romy,

Thank you so much for your wonderful feedback. We’re really pleased to hear that Hannah was able to support you in such a friendly and professional way, and that her guidance helped you find the right nursing home for your mum.

It’s great to know the communication felt easy and reassuring throughout the process.

Noté 5 sur 5 étoiles

Excellent advice

Elaine Kaye responded quickly to my request for advice on how to choose residential setting with nursing care suitable for my 102 year old father. He had partially recovered from a serious infection which had been treated in hospital. He'd been very well looked after in Perth House with a view to rehabilitation into is own home but was not sufficiently fit to manage there. Elaine listened carefully and was able to recommend homes with appropriate facilities. We secured a bed at Ashbourne Lodge where Dad is receiving kind and compassionate care. Thank you Elaine for your kindness and professional support.

14 août 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Lesley,

Thank you so much for your kind and detailed feedback. We’re really pleased to hear that Elaine was able to listen carefully and guide you towards suitable options for your father’s care.

It’s wonderful to know he is now settled at Ashbourne Lodge and receiving kind and compassionate support.

Noté 5 sur 5 étoiles

Jenifer Walker at Senior Home Plus was incredible

Jenifer Walker at Senior Home Plus was incredibly helpful and supportive in what is a difficult journey to find the right care home for my father. She set-up tours of great care homes and followed up with me. This is a free service which is great, and I highly recommend using it.

19 août 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Kirrily,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you through what can be a very difficult process and help arrange suitable care home visits for your father.

It’s great to know the follow-up and guidance made things easier for you.

Noté 5 sur 5 étoiles

Help needed and given

I was contacted by Jenifer Walker with an offer to help us find suitable respite care for my Husband. I was greatly impressed with her friendliness and meticulous attention to every relevant detail of the help we needed. We quickly received a suggestion of a suitable care home. We visited and it so right for our needs we booked on the spot.

Many thanks Jenifer for your exceptional understanding.

8 août 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Dorothy,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you with such care and attention to detail during an important decision for your husband.

It’s wonderful that the first recommendation felt right for your needs and everything came together so quickly.

Noté 1 sur 5 étoiles

Insensitive and no help whatsoever...

I made contact around 2 years ago trying to find care for my poorly Mum. I was asked what my requirements were and it was clear they couldn’t find anything suitable. However they kept contacting me with Homes that did not meet my needs. I asked them to stop calling as I had found somewhere myself that met all our requirements. They stopped contacting me for a while, my Mother sadly passed away not many weeks after finding her new home. I was contacted again and explained via email and phone conversation that she had passed away. I have been contacted 3 times in the last 6 weeks asking if I’m still looking for a Home for my Mum... well obviously not. I have replied to 3 emails to explain the situation but the contact keeps happening. PLEASE stop contacting me, remove me from your system and show some respect!
7 months to reply, says it all!

5 août 2025
Avis spontané
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Réponse de Senior Home Plus

Dear Lisa,

We are sincerely sorry for your loss and truly regret the distress this situation has caused you.

This is clearly unacceptable, especially after you had already informed us that your mother had passed away. You should not have been contacted again, and we understand how upsetting and insensitive this must have felt.

We have now removed your details from our system and added a permanent stop on any further contact. We are also urgently reviewing how this repeated mistake occurred to ensure it does not happen again.

Thank you for taking the time to make us aware of this, and please accept our deepest apologies.

Noté 1 sur 5 étoiles

I contacted Seniorhomeplus as I was urgently looking for a nursing home…

I contacted Seniorhomeplus as I was trying to find a suitable nursing home for my friend who is suffering from dementia. Jenifer Walker, the Seniorhomeplus advisor was sympathetic, helpful and constructive - and gave freely of her time and experience in clarifying my friend's particular needs and how a suitable place might be found him.

25 juillet 2025
Avis spontané
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Réponse de Senior Home Plus

Dear John,

Thank you so much for your kind words about Jennifer; we’re really glad she could support you during this difficult time.

We did notice that the star rating doesn’t seem to reflect your positive experience. If this was unintentional, we’d be very grateful if you could update it to match your review.

Thank you again for your feedback, it truly means a lot to us.

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