The plumbing service team visited today to repair an issue, and I was genuinely impressed with their professionalism from start to finish. They arrived on time, explained everything clearly, and carri... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Serviceteam are a good company I had a few problems this time with engineers being off sick and had to rebook however Jader was excellent, he turned up on time and completed the job quickly
L'entreprise a répondu
I got plenty of emails letting me know the time of arrival and even a tracker at the end. The plumber was really profesional, with plenty of spare parts for unforesen problems and left everything tidy... Voir plus
L'entreprise a répondu
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- aussi dans
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Serviceteam
Hi Margaret - Thank you for your great feedback! We're thrilled to hear that your boiler service arrived on schedule and was carried out efficiently and thoroughly. Our team always strives to deliver speedy and reliable service, so it's wonderful to see that reflected in your experience.
If you have any additional maintenance needs or further feedback, please don't hesitate to contact us. We'd be delighted to assist you again in the future.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Lynsey - Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out; we're always here to help.
Stay safe - serviceteam
Very professional and prompt service.
19 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Kotek- Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided for your annual boiler service. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out—we're always here to help.
Stay safe - serviceteam
Great communication
Great communication, lots of availability and really helpful and friendly gas engineer
15 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Anna - Thank you so much for your positive review! We're thrilled to hear that our gas engineer provided excellent communication, had ample availability, and demonstrated helpfulness and friendliness throughout. Ensuring that our team is professional, efficient, and approachable is at the heart of what we do, and it's wonderful to know we met your expectations.
If you need any further assistance, whether it's GSC, ABS, or anything else, please don't hesitate to reach out. We'd be delighted to help again.
Stay safe - serviceteam
Gas Leak / Gas Fire
On time
Friendly
Professional
Sound advise
Knew his job very well
No time wasting
16 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Deepak - Thank you for your positive feedback! We're delighted to hear that our gas heating engineer arrived on time, provided professional service for the gas leak problem, and offered sound advice. Ensuring our team is knowledgeable, efficient, and friendly is central to our values, and we're thrilled to know we met your expectations.
If we can assist you with anything else in the future, please don't hesitate to get in touch. We're always happy to help!
Stay safe - serviceteam
Late for first appointment despite 3 hour window and no calls or notifications.
The first visit for the diagnostic had to be chased after Service Team failed to turn up on time despite a 3 hour window. No call from them, I had to call them. Disappointing. The attending engineer would only look and work out the issue. No remedial action would be taken until a return visit.
10 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Alex - Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the initial appointment and that the experience did not meet your expectations.
To clarify, your booking for re-silicone corners of bathroom and toilet, it was made over the phone for the same day with a 3-hour arrival window of 12:00–3:00 PM, which you agreed to at the time. Our engineer arrived at 3:02 PM just a couple of minutes outside the window and we apologise for not keeping you updated as he was running slightly behind. We completely understand how frustrating it can feel when waiting, especially with children, and we should have proactively notified you.
Regarding the service itself, the first visit was an investigation appointment as discussed at booking, intended to diagnose the source of the leak. As the engineer explained at the time, remedial work could not be carried out immediately because materials and preparation were required. We subsequently sent you a quotation for the repairs, which you accepted, and the job was completed successfully on the follow-up visit.
We do appreciate your feedback. If you have any further concerns or suggestions, please feel free to contact us directly we’d be happy to assist further.
Thank you for choosing Serviceteam.
engineer was excellent
engineer was excellent, put in a new gas hob. Gas pipework was a bit tricky, he sorted it all out and all working perfectly.
3 juillet 2025
Réponse de Serviceteam
Hi -Angela - Thank you for taking the time to share your kind feedback! We're thrilled to hear that our engineer delivered excellent service and successfully installed your new gas hob, particularly given the challenging pipework. Ensuring everything works perfectly is what we strive for, and it’s great to know we met your expectations.
If there's anything else we can assist you with, please don’t hesitate to reach out. We’d be happy to help!
Stay safe - serviceteam
David always reliable
11 juillet 2025
Réponse de Serviceteam
Hi James - Thank you for your kind review! We're thrilled to hear that David could assist you with your toilet repair and live up to your expectations. Reliability and professionalism are at the core of what we do, and we're delighted you experienced just that.
If you need any help in the future, whether for repairs or maintenance, don't hesitate to get in touch—we're always here for you!
Stay safe - serviceteam
Good boiler service
The man was really friendly and did a great job on my boiler service, testing everything and keeping me updated.
11 juillet 2025
Réponse de Serviceteam
Hi Moore - Thank you so much for taking the time to share your feedback! We're delighted to hear that our engineer provided a friendly and professional service during your boiler check and kept you informed throughout the process.
At serviceteam, we're committed to delivering top-quality service, and it's wonderful to know that we met your expectations. If you ever need assistance again, whether it's for maintenance or repairs, don't hesitate to reach out—we'd be happy to help!
Stay safe - serviceteam
A happy customer…
Everything was proficient and on the day my item installed quicly and with no fuss
10 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Barry - Thank you for sharing your feedback! It's fantastic to hear that your central heating repair was completed efficiently and hassle-free. We're delighted our team made the process smooth and met your expectations.
We pride ourselves on providing professional and seamless service. If there's anything else we can assist you with in the future, whether it's installation, maintenance, or repairs, please don't hesitate to get in touch; we'd be happy to help!
Stay safe - serviceteam
They were both proactive and…
They were both proactive and professional! Thank you, both, so much!
9 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Sharon - Thank you so much for taking the time to leave such kind feedback! We're delighted to hear that you found our team both proactive and professional during your boiler service.
Providing high-quality service and ensuring customer satisfaction is always our top priority, so your feedback means a great deal to us.
If there's anything more we can do for you, feel free to reach out. We look forward to assisting you again in the future!
Stay safe - serviceteam
Arrived early
Arrived early, friendly, tested everything and made recommendations ( parts needed).
8 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Stefan - Thank you for sharing your positive experience with us! We’re delighted to hear that our team arrived early, provided a friendly and thorough approach, and offered expert recommendations during your boiler repair.
At Serviceteam, ensuring your home runs smoothly is our priority, and we’re thrilled we could meet your expectations. Should you have any additional questions or if there’s anything more we can assist you with, please don’t hesitate to reach out; we’re always here to help.
We hope to work with you again soon!
Stay safe - serviceteam
Consistent and reliable service
Had boiler serviced and gas safety checked. It was a smooth experience throughout.
6 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Jose - Thank you for taking the time to leave such a positive review! We’re thrilled to hear that your boiler service and gas safety check were smooth and met your expectations.
We strive to provide consistent and reliable service, so it’s fantastic to know we delivered on that promise for you. Should you need any assistance in the future, whether it’s servicing, maintenance, repairs, or installations, we’re just a call away.
Stay safe - serviceteam
Excellent service that went above and beyond.
It was past 7pm and the engineer had obviously had a long day. I was his last client but he was thorough and painstaking in terms of servicing the boiler.
He then stayed on to investigate why my shower was aying up
Cheerful and professional throughout.
3 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Gillian - Thank you so much for your glowing review! We're absolutely delighted to hear that you received such excellent service from our engineer. It's wonderful to know that even after a long day, they were thorough, professional, and cheerful while servicing your boiler and investigating your shower issue.
At Serviceteam, we're committed to going above and beyond for our customers, and feedback like yours reassures us that we're achieving this. We'll be sure to share your kind words with the engineer, as it means so much to hear their hard work is recognised and appreciated.
If you need any assistance in the future, whether it's servicing, repairs, or maintenance, please don't hesitate to reach out. We'd be more than happy to help you again!
Stay safe - serviceteam
Efficient and cost effective
Not only my job got done within 2 hours, but I was given lots of useful information about boiler and radiators.
3 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Janaina - Thank you for taking the time to leave such a positive review of our service! We’re thrilled to hear that the radiator installation was completed efficiently within just two hours and that our engineer provided you with helpful information about your boiler and radiators.
At Serviceteam, we are committed to delivering high-quality, timely service while ensuring our customers feel informed and confident about their systems. It’s fantastic to know we met your expectations.
If you need any assistance in the future, whether it’s installations, servicing, or maintenance, don’t hesitate to get in touch. We’d be more than happy to help again!
Stay safe - serviceteam
Booking was straightforward using the…
Booking was straightforward using the website and the pricing of available options was clear, making the decision easy. David Habbibi, who attended was very helpful, diagnosing the problem quickly and solving it. The boiler returned to full operation. More importantly, David identified work necessary to replace parts that would ensure that the boiler operates effectively in future. He also showed me how to reset the boiler should the problem recur in the meantime. The proposal for the new work was provided promptly and we are currently awaiting the arrival of parts and a date for the work. The only minor issue encountered was that the time slot for the work on Sunday didn't arrive by text on Saturday evening as promised. This was clarified by WhatsApp on Sunday morning.
29 juin 2025
Avis spontané
Réponse de Serviceteam
Hi Jolyon - Thank you so much for your detailed and positive review of our service! We’re delighted to hear that you found the booking process straightforward and the pricing transparent, making things easy for you.
It’s fantastic to know that David provided exceptional service by diagnosing the issue quickly and getting your boiler back into full operation. His proactive approach in identifying the necessary future repairs and showing you how to reset the boiler reflects our commitment to keeping our customers informed and confident about their systems.
We appreciate your patience regarding the timing update for your Sunday slot. Your feedback on this will help us improve our communication processes moving forward.
Should you need any further assistance or have concerns in the meantime, please don’t hesitate to get in touch. We’re here to help!
Stay safe - serviceteam
Shower/Bath pump - no cold water
The operative arrived on time, respected my property, examined and tested the issue that I had and gave me a full explanation. He outlined the necessary measures to fix my problem.
3 juillet 2025
Avis spontané
Réponse de Serviceteam
Hi Chris - Thank you for taking the time to leave such positive feedback! We're delighted to hear that our operative arrived on time, treated your property with care, and conducted a thorough examination of the issue. Providing a detailed explanation and outlining the necessary steps to resolve your problem is exactly the service standard we aim for.
Your acknowledgement of our team's efforts means a great deal to us. Should you have any further questions or require assistance in the future, please don't hesitate to get in touch—we're always here to help.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Shrinivas - Thank you for taking the time to share your feedback! We're thrilled to hear that we could quickly repair your boiler and get everything back in working order for you.
If you need any further help or have additional maintenance needs in the future, don't hesitate to get in touch. We're always here to provide reliable, expert service.
Stay safe - serviceteam
Very good service they gave genuine…
Very good service they gave genuine advice regarding the job
24 juin 2025
Avis spontané
Réponse de Serviceteam
Hi Suraiya - Thank you for taking the time to share your experience! We’re thrilled to hear that you were pleased with our service for your sanitaryware installation.
Providing genuine advice and ensuring quality work are top priorities for us, so it’s wonderful to know we met your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch; we’d be happy to help!
Stay safe - serviceteam
Quick and efficient
Quick, cost-effective and efficient. Engineer attending was competent and explained what he was doing and why. Will be happy to use his services again.
25 juin 2025
Avis spontané
Réponse de Serviceteam
Hi Ewa - Thank you for sharing your wonderful feedback! We’re delighted to hear you found our boiler service quick, cost-effective, and efficient. Our engineers take pride in delivering top-quality service while ensuring that customers fully understand the work being carried out.
It’s great to know you were happy with the explanation provided, and we’re thrilled to hear you’d use our services again. Should you need any assistance in the future, don’t hesitate to reach out; we’d be more than happy to help!
Stay safe - serviceteam
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