The plumbing service team visited today to repair an issue, and I was genuinely impressed with their professionalism from start to finish. They arrived on time, explained everything clearly, and carri... Voir plus
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Serviceteam are a good company I had a few problems this time with engineers being off sick and had to rebook however Jader was excellent, he turned up on time and completed the job quickly
I got plenty of emails letting me know the time of arrival and even a tracker at the end. The plumber was really profesional, with plenty of spare parts for unforesen problems and left everything tidy... Voir plus
L'entreprise a répondu
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- aussi dans
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Excellent
1 k avis
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Serviceteam replaced our gas boiler in quick time
Serviceteam came to check our gas boiler and found that it was beyond repair. We were facing some very cold days (and nights) but the engineer advised on a new boiler and the team got it in to order, and booked an installation. The installer came on time, worked through without a break and explained the controls etc. He even went out and got a new thermostat for us when we discovered that the one we'd ordered was not suitable. It may not have been the cheapest solution but this is a reliable company that comes up with the right solution when it counts.
30 décembre 2025
Avis spontané
Réponse de Serviceteam
HI Laurence - Thank you for choosing Serviceteam and taking the time to leave such a thoughtful review. We are pleased we could replace your gas boiler quickly and keep your home warm during those cold days.
Our team always aims to provide reliable, long-term solutions and clear guidance. We look forward to supporting you again with any future boiler or heating needs.
Saty safe - serviceteam
The company investigated and discovered…
The company investigated and discovered the issue to be the consumer and not the boiler. I will now have to appoint an electrician to carried out necessary works to the consumer unit.
29 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mark - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad our engineer was able to investigate your central heating issue and clearly identify the cause.
Accurate diagnosis helps avoid unnecessary boiler repairs and ensures the right work is carried out. If you need support with heating, boiler checks, or future servicing, our team will be happy to help again.
Stay safe - serviceteam
David was so friendly and helpful and…
David was so friendly and helpful and great as his job! Thanks so much for!
30 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Jessica - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad to hear that David was friendly, helpful, and carried out the work to a high standard.
Your feedback is greatly appreciated, and we look forward to helping you again with any future plumbing or heating services you may need.
Stay safe - serviceteam
Réponse de Serviceteam
Hi O Snelling - Thank you for choosing Serviceteam and for taking the time to leave a review. We are glad our engineer was able to trace the fault accurately and clearly explain the findings. Your safety always comes first, which is why the unit was classed as beyond economical repair.
We appreciate your recommendation as one of our loyal customers and would be happy to help again with any future electrical or appliance-related work.
Stay safe - serviceteam
Excellent service all around.
Fantastic Team, Shanon was very pleasant and friendly throughout process . Jade was very knowledgeable and showed me what to expect and how to operate. Very Professional and helpful.
Thank you and Highly Recommended
29 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi y Nagulendren - Thank you for your kind feedback and for choosing us again. We are really pleased to hear you were happy with the thermostat installation and the service you received. Shanon and Jade will be glad to know their friendly, clear, and professional approach made a difference.
We truly appreciate your continued trust and your recommendation, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
Good service
Arrived promptly, diagnosed the problem quickly and then fixed it.
28 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mark - Thank you for choosing us again and for taking the time to leave a review.
We are glad to hear you were happy with the boiler repair and that the engineer arrived on time, diagnosed the issue quickly, and fixed it without delay. We really appreciate your repeat business and your trust in our service.
Stay safe - serviceteam
Plenty of communication on arrival…
Plenty of communication on arrival time, Both engineers were great ! Thanks Guys
22 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Danny - Thank you for choosing us again. We really appreciate your continued trust.
We are glad the communication was clear and that our engineers looked after you. We will be sure to pass on your thanks to the team.
We look forward to helping you again whenever you need us.
Stay safe - serviceteam
Great communication
Great. Kept me informed, explaining the details of the problem and the potential solution.
22 décembre 2025
Avis spontané
Réponse de Serviceteam
Thank you for your kind feedback. We’re glad the communication and explanations were clear and helpful. Keeping customers informed is important to us, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
The workers were great when they…
The workers were great when they arrived but the service/ booking team before they arrived felt unprofessional and no consideration for me / the customer.
19 décembre 2025
Avis spontané
Réponse de Serviceteam
Thank you for the feedback.
We’re glad to hear the engineer visit itself went well.
We’re sorry to hear the booking process didn’t meet your expectations. This isn’t the experience we aim to provide.
If you’d like to discuss this further, please feel free to contact us directly.
Serviceteam
Excellent service, great communication, very professional
Excellent service, after I had been let down repeatedly by other tradesmen. This was a refreshing and professional service I greatly appreciated.
17 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Michael - Thank you very much for your kind feedback. We’re really pleased to hear you experienced excellent service, great communication, and a very professional approach from our team.
We understand how frustrating it can be to be let down by other tradesmen, so it means a lot to know our boiler service made a positive difference for you. Your trust and appreciation are genuinely valued, and we look forward to helping you again whenever you need us.
Stay safe - serviceteam
Jader Santos
Jader Santos, was exceptionally brilliant. He went over & beyond to try to fix my boiler, he explained fully why I wasn't getting any hot water & heating. I'm very happy with the service I recieve from Service Team. I would definitely recommend them to fix issues in your home.
15 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Dorothy - Thank you for your lovely feedback. We’re pleased to hear that Jader provided such excellent support and took the time to clearly explain the boiler issue affecting your heating and hot water.
At Serviceteam, we aim to deliver reliable boiler repair services, clear fault diagnosis, and professional home repairs our customers can trust. We truly appreciate your recommendation and look forward to assisting you again with any future boiler, heating, or home maintenance needs.
Stay safe - Serviceteam
Appliance installation
Plumber arrived on the correct day within the time slot. This was a site visit and they gave lots of advice about next steps and how the appliance would work in my property. Made me feel confident to go ahead. Many thanks.
MTX328420
27 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Billie - Thanks for taking the time to share your experience. Great to hear our plumber arrived as scheduled and that the site visit helped you feel clear and confident about the next steps for your appliance installation. We aim to make the whole process smooth and straightforward, so your feedback means a lot to the team.
If you need help with the installation itself or any other plumbing work, we’d be happy to support you again. We look forward to welcoming you back whenever you're ready.
Thanks again for choosing us.
Stay safe - serviceteam
£494.40 to install a £30 Vailant F75 sensor
To supply and install new Vailant F75 sensor was £356.40
They cost less than £30 to buy according to a quick search.
Serviceteam has an initial callout of £115 + vat (£138) where they diagnose the issue. They then order the parts and come back for another visit.
EDIT: They replied that "A less honest approach would have been to replace the pump regardless. We didn’t do that." Should I thank you for not not taking that criminal approach? Given what you did do: NO
Perhaps you should have corrected me when I said that the cost was £356.40 when in fact you had taken £494.40 from my account. Apparently your invoice was just for the second visit of 40 minutes and did not include the £138 for the initial 20 minute visit.
You based the £356.40 for the second visit on the fact that you may have needed to replace the pump (which I do not accept that you tested at all on the first visit). But even so, that is like going to a mechanic and him saying that he will have to replace a spark plug and if that doesn't work, then replace the engine. If he than says the spark plug fixed it but he will charge me £1500 because maybe he would have had to change the engine
2 décembre 2025
Réponse de Serviceteam
Thank you for taking the time to leave a review. I’d like to clarify a few points for anyone reading this.
When you contacted us, you agreed to our standard diagnostic visit. This covers up to the first hour on site and guarantees a correct diagnosis. That is exactly what was provided.
On the first visit, our engineer identified a failed Vaillant F75 sensor and also advised that the pump might be faulty, but could not be fully tested until the sensor was replaced. This was explained at the time.
You were then issued a fixed-price quote for the proposed works and chose to proceed.
On the return visit, the F75 sensor was replaced and the system fully tested. Once confirmed that the pump was not required, we did not carry out unnecessary work and reduced the final invoice accordingly. A less honest approach would have been to replace the pump regardless. We didn’t do that.
Regarding pricing, the charge is not just for the part.
It includes fault diagnosis, qualified labour, travel and van costs, insurance, compliance, office support, system testing, and a warranty on workmanship. Online part prices do not reflect the full cost of supplying and installing components safely and professionally.
While we always aim for a first-time fix, it is not realistic or industry standard for engineers to carry every specialist part. Where parts are required, a return visit can be necessary. This is explained upfront, and all work is quoted and authorised in advance.
We’re confident the work was carried out correctly, transparently, and in the customer’s best interests.
Serviceteam
Excellent work
Easy to arrange a convenient appointment. Good communication and a good job done.
8 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi John - Thank you for the great feedback. We're glad the wireless room thermostat installation went smoothly and that booking your appointment felt easy and stress-free.
If you ever need help with heating controls, boiler servicing, or any future upgrades, we’ll be happy to look after you again.
We appreciate you choosing us and look forward to welcoming you back.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Derek - Thank you for the great feedback. Glad to hear the booking was easy and that our updates were clear and on time. If you ever run into Boiler Repairs, Heating or Hot Water Failure in London again, we’re here to sort it quickly.
Always happy to help, and we’d love to look after you again whenever you need us.
Stay safe - serviceteam
Great Service
Service was prompt, very friendly and efficient and everything was left clean and tidy.
7 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Keith - Thank you for taking the time to leave such a positive review. We're delighted to hear that you found our service prompt, friendly, and efficient.
It's great to know our team left everything clean and tidy after installing your kitchen sink mixer taps. We pride ourselves on delivering a professional and seamless experience.
We look forward to assisting you with any future plumbing needs.
Stay safe - Serviceteam
The appointment was kept on time and…
The appointment was kept on time and the work was completed as promised. Everything was positive and professional!
5 décembre 2025
Réponse de Serviceteam
Hi John - Thank you for your positive feedback regarding your recent boiler repair. We are pleased to hear that our engineer was punctual and that the work was completed to your satisfaction.
At Serviceteam, we strive to deliver professional and reliable service for every appointment. Should you require any further assistance with your heating system or other property maintenance needs in the future, we would be delighted to assist you again.
Stay safe - Serviceteam
Ethan is a gent & efficient
Ethan has come to our house a few times & has been excellent each time, explaining all the issues & provided solutions. Very polite and efficient
5 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Soraya - Thank you for taking the time to leave such a positive review. We're delighted to hear that Ethan has consistently provided excellent service, explaining the issues clearly and offering effective solutions. We pride ourselves on the professionalism and efficiency of our team.
We look forward to assisting you again in the future.
Stay safe - Serviceteam
Recommended - excellent customer service
Excellent communication throughout. Knowledgeable, expert staff and gave sound advice. Attended at unsocial hours to assist with the problem we had.
3 décembre 2025
Avis spontané
Réponse de Serviceteam
Hi Paul - Thank you for your recommendation and for taking the time to highlight our excellent customer service. We are pleased to hear that our staff provided knowledgeable advice and effective communication regarding your central heating repair.
At Serviceteam, we strive to be available whenever our customers need us to ensure your problems are resolved quickly and professionally. Should you require assistance with your heating or any other maintenance services in the future, we would be happy to help.
Stay safe - Serviceteam
I needed a basin tap replaced
I needed a basin tap replaced. I like that Serviceteam use Whatsapp so that photos of job can be sent. They responded immediately and quote sent very quickly. All done within 30 mins.
David came today (1st Dec 2025) to do the job. The parts for the replacement tap weren't the same size, so he had to go to DIY store. This, together with removing and installing new tap all done within the hour. Very impressed. And he took old tap away for recycling.
1 décembre 2025
Réponse de Serviceteam
Hi Joan - Thank you for taking the time to share such a detailed account of your experience with us. We're delighted to hear that you found our WhatsApp service convenient for sending photos and that our team responded so promptly with your quote.
It's fantastic to know that David provided such impressive service, efficiently handling the challenge of the different-sized parts and completing the tap job within the hour. We pride ourselves on our engineers' problem-solving skills and their commitment to leaving your space tidy, so we're glad he could also take the old tap for recycling.
We truly appreciate your feedback and are so pleased you were happy with the service. We look forward to assisting you again in the future.
Stay safe - serviceteam
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