The plumbing service team visited today to repair an issue, and I was genuinely impressed with their professionalism from start to finish. They arrived on time, explained everything clearly, and carri... Voir plus
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Serviceteam are a good company I had a few problems this time with engineers being off sick and had to rebook however Jader was excellent, he turned up on time and completed the job quickly
I got plenty of emails letting me know the time of arrival and even a tracker at the end. The plumber was really profesional, with plenty of spare parts for unforesen problems and left everything tidy... Voir plus
L'entreprise a répondu
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
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À propos de l'entreprise
- Ingénieur gaz
- aussi dans
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Excellent
1 k avis
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Réponse de Serviceteam
Hi Vik - Thank you for taking the time to leave such a positive review. We're delighted to hear that you found our team to be efficient, especially with the complexities of your wireless room thermostat installation. Our engineers pride themselves on their expertise and ability to handle even the most challenging jobs with professionalism.
We look forward to assisting you with any future plumbing, heating, or electrical needs.
Stay safe - serviceteam
Don't use them ever
This is a money making racket. They are very prompt in booking the service but the trades people are dishonest.
They spent 1 1/2 hr on the job and claimed 4 1/2 hrs. Completed 1 of the 2 jobs and charged for both.
The job they completed had an issue and they came and fixed it but charged me again under the pretext that the valve installed was faulty, not the original work they did. This is untrue because if the valve is faulty, the leak from the radiator will continue.....which it is not.
Now I have to deal with the serviceteam complaints team and then with the credit card they charged to get justice. A huge hassle that I could have done without.
In response to your response - you did not address the original issue of the job card where the engineer said over 4 hours was spent on the job. This implies he did both the jobs which was not the case. Only the TRV work was done. Please read the email from the engineer about the second job where he says this was only a cursory look and was done as a goodwill gesture. You still charged me for the job which you should not have.
7 novembre 2025
Réponse de Serviceteam
Hi Subhash,
I’m sorry you feel this way. I’d like to set out the facts clearly for anyone reading this.
1. Time on site/charges
Our records show 1 hour 43 minutes for the initial visit and 22 minutes for the follow-up. Both visits were quoted and charged as fixed-price jobs — not pay-by-time — and the amounts invoiced match the agreed quotes. We have no record of any 4.5-hour charge or anything billed on that basis.
2. Work completed
We completed the work you booked. The only issue that later developed was a leak coming from inside the customer-supplied radiator valve. All installation joints and pipework were bone-dry when we returned. The leak was from the internal spindle section of the valve itself.
3. Source of the fault (important for readers)
The valve comes as a factory-assembled sealed unit. The leak was coming from inside that sealed mechanism, not from anything we connected. To get it leak-free, the engineer had to dismantle the internal section, clean it and re-seat the internal seal. That is not a normal step when fitting a new valve; it indicates a defect with the product. We have photos and video from the visit showing this clearly.
4. Why did the leak stop after our visit
A worn or mis-seated internal seal can leak intermittently. The fact that the leak stopped only after stripping and re-seating the internals confirms it was a valve defect, not an installation issue.
5. Return-visit terms
Before the revisit, you accepted our written recall terms, which explain that a free return applies only if the issue is caused by our workmanship or by materials we supplied. As the issue was with a customer-supplied valve, outside our control, the visit is chargeable under those agreed terms.
We’re always open to resolving concerns directly, and our complaints team is available if you’d like to continue the conversation. But it’s important that the facts are presented accurately for anyone reading this review.
Stay safe - serviceteam
Excellent work on a big job
Excellent work on a big job, and all cleared up beautifully.
18 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi William - Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the boiler installation and that our team left everything cleared up beautifully after the job.
Your feedback is greatly appreciated, and we are glad we could provide you with excellent work on such a significant project.
We look forward to assisting you with any future needs.
Stay safe - serviceteam
I am not a well person but the team…
I am not a well person but the team were excellent throughout and sensitive to my needs.
I trust them completely. They were so sensitive.
The problem with being unwell is that your boiler still needs servicing regardless. I don't want to risk it breaking down in December.
Service Team is my go to support for this stuff. I highly recommend them.
13 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Julian - Thank you for taking the time to share your experience with us. We are so pleased to hear that our team provided an excellent service and were sensitive to your needs during your boiler service. It's our priority to ensure all our customers feel comfortable and well-cared for.
We look forward to assisting you with any future boiler or heating needs. Please don't hesitate to get in touch.
Stay safe - serviceteam
Replacement Kitchen Tape
The plumber arrived at given time, he was friendly. He carried out the job of replacing Kitchen tap quickly, professionally and cleanly.
I would not hesitate on using Service Team again if needed.
12 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mary - Thank you for taking the time to share your experience with us. We are delighted to hear that our plumber provided a friendly, professional, and efficient service when replacing your kitchen tap. It's wonderful to know that the work was carried out to your satisfaction.
We greatly appreciate your feedback and look forward to assisting you again in the future.
Stay safe - serviceteam
All very smooth and great advice
11 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Chirstian - Thank you for taking the time to share your feedback. We're pleased to hear that you found the process smooth and our advice helpful.
We look forward to assisting you again in the future.
Stay safe - serviceteam
I needed the radiators cleaned and this…
I needed the radiators cleaned and this was the second visit to drain the radiator, add inhibitor refill the system and test. During the test it was found that the internal aav was leaking and the engineer notified me that this would be covered by the warranty.
All the work was carried out very well.
4 novembre 2025
Réponse de Serviceteam
Hi Ajay - Thank you for taking the time to share your experience with us. We are pleased to hear that the work on your radiators was carried out to your satisfaction and that our engineer was able to identify and resolve the issue with the internal AAV under warranty.
We appreciate your feedback and look forward to assisting you with any future plumbing or heating needs.
Stay safe - serviceteam
Very helpful receiving updates on time…
Very helpful receiving updates on time of arrival. Boiler check completed and all ok
7 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Marie - Thank you for your positive feedback regarding your annual boiler service. We're delighted to hear that you found our arrival updates helpful and that your boiler check was completed to your satisfaction.
Maintaining your boiler annually is key to ensuring its efficiency and safety, and we're glad we could provide you with peace of mind.
We look forward to assisting you with any future plumbing, heating, or electrical needs.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Henry - Thank you for taking the time to share your feedback. We're pleased to hear that you found our team to be friendly and professional during your central heating repair. Keeping our customers informed throughout the process is a priority for us.
We appreciate you choosing Serviceteam and look forward to assisting you with any future needs.
Stay safe - serviceteam
The engineers were quick to diagnose…
The engineers were quick to diagnose the issue. They gave the solution with several options. I was happy with their professionalism.
7 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Amy - Thank you for taking the time to share your positive experience with our team.
We're delighted to hear that you were pleased with the professionalism of our engineers and that they were able to diagnose the issue with your boiler quickly, providing you with several options for a solution.
We appreciate you choosing us for your boiler repair and look forward to assisting you with any future needs.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Sonia - Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found our team knowledgeable during your central heating repair.
At Serviceteam, we take pride in our technical expertise and ensure that every repair is completed to the highest standard. Your feedback reinforces our commitment to delivering professional and reliable heating services.
Should you require any additional assistance with your heating system or have other property maintenance needs, please don't hesitate to contact us. We'd be happy to help.
Stay safe - serviceteam
Thermostat install
David was extremely helpful, very professional, and clearly very well versed as a heating engineer. He went out of his way to save me money, and explained the process and answered my questions fully.
I was also impressed with the quoting system, showing a breakdown of the fee and exactly where my money was going, along with how clear everything is on the website regarding costs and extras.
Overall, very happy with Service Team, will be looking to use them again for future bookings. Thank you! :)
4 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi James - Thank you for taking the time to share such a detailed and positive review of your recent thermostat installation.
We're delighted to hear that David provided an extremely helpful and professional service. It's fantastic that he could save you money and clearly explain the process. We pride ourselves on the expertise of our engineers, and we'll be sure to pass your kind words on to him.
It's also great to know that you found our quoting system and website clear and transparent. We believe in providing a straightforward and honest service from start to finish.
We're so pleased you had a positive experience with us and look forward to assisting you with any future bookings.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Win -Thank you for taking the time to leave us such a positive review. We're delighted to hear that you were pleased with your recent boiler service.
It's always a pleasure to work with our loyal customers. We look forward to assisting you again in the future.
Stay safe - serviceteam
Excellent service all round
Excellent service all round. The booking was easy, good communication. The gas engineer was polite, efficient and thorough.
I couldn’t recommend service team more highly.
Will definitely use again for my annual gas service and safety check.
Thank you very much.
2 novembre 2025
Avis spontané
Réponse de Serviceteam
Hi Sarah - Thank you so much for taking the time to share your experience! We're thrilled to hear that everything from booking to service exceeded your expectations. Our team takes great pride in delivering polite, efficient, and thorough service, and it's wonderful to know this shone through during your visit.
We truly appreciate your recommendation and look forward to supporting you with your annual gas service and safety check. Please don't hesitate to get in touch when you're ready to book, we'd be delighted to assist you again.
Stay safe - serviceteam
Perfectly handled plumbing issues
I had a very fit main water inlet and water dripping from hot water mixer. I posted in check trader site and from there it went to 3 vendors. One service team member called me and asked for permission to message on what’s app. I shared video and photos of my tight water inlet and dripping mixer. They shared a quote which was reasonable and for first time users received 25% off. Service team member was very considerate and answered all of my queries. The guy who came to fix issue was very genuine and sorted things within 30 mins. He gave guidance as well on few general issues . He was very helpful and kind. I felt like do I need to pay this much amount for 30 minutes job. But I am paying for that plumber experience and knowledge which I lack. Overall very satisfied.
30 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Naveen - Thank you so much for taking the time to share your detailed review - it truly means the world to us! We're delighted to hear that our team handled your plumbing issues efficiently and that you were pleased with both our WhatsApp consultation process and the 25% discount for first-time users.
It's wonderful to know that our plumber not only resolved your water inlet and mixer issues quickly but also provided helpful guidance on other matters. You're absolutely right - you're paying for years of expertise and knowledge that ensures the job is done properly the first time.
We really appreciate your understanding and are thrilled that you felt satisfied with the overall experience. Please don't hesitate to contact us again for any future plumbing needs - we'll be more than happy to help!
Thanks again for choosing Serviceteam.
Stay safe - serviceteam
The whole experience was great
The whole experience was great , from customer service , to the engineer who came. An efficient and well run business.
29 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Bryan - Thank you so much for taking the time to share your experience! We're delighted to hear that both our customer service team and our engineer provided you with excellent service from start to finish.
Feedback like yours reminds us why we're so passionate about what we do, and it truly means a lot to the entire team. We work hard to ensure every interaction is efficient and professional, so it's wonderful to know we hit the mark for you.
Should you need our services again in the future, please don't hesitate to get in touch, we'd be more than happy to help.
Thanks again for your kind words!
Stay safe - serviceteam
Réponse de Serviceteam
Hi Kristina- Thank you for taking the time to leave a review. We are delighted to hear that you were satisfied with our service.
We look forward to assisting you again in the future.
Please don't hesitate to contact us directly if you need any further assistance, as we'd be more than happy to help.
Thank you again for choosing Serviceteam.
Stay safe - serviceteam
We were the last call of a long day and…
We were the last call of a long day and yet Jadar was helpful knowledgeable inspire walking up 5 flights of stairs. We will need further work but appreciated his help and attitude.
23 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Amanda - Thank you so much for taking the time to share your experience! We're delighted to hear that Jadar provided excellent service, especially after what sounds like a busy day for our team. His dedication to helping customers, even when it means climbing 5 flights of stairs, truly reflects our commitment to going the extra mile.
We appreciate your understanding and look forward to assisting you with your future work requirements. Please don't hesitate to contact us directly when you're ready to proceed, as we'd be more than happy to help.
Thank you again for choosing Serviceteam.
Stay safe - serviceteam
brilliant and very experienced…
brilliant and very experienced trade-person. did top class job.
23 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Subodh - Thank you so much for your wonderful feedback! We're thrilled to hear that our tradesperson delivered a brilliant job and that you were pleased with their expertise and professionalism.
At Serviceteam, we're committed to providing exceptional service on every project, and it's great to know we met your expectations. If you need any further assistance or have upcoming work you'd like to discuss, please don't hesitate to reach out.
We'd love to work with you again!
Stay safe - serviceteam
Efficient service
22 octobre 2025
Avis spontané
Réponse de Serviceteam
Hi Laurie - Thank you for taking the time to share your feedback about our electrical service. We're delighted to hear that our team provided efficient service in resolving your flickering light issue.
At Serviceteam, we pride ourselves on delivering prompt, professional electrical solutions, and it's wonderful to know we met your expectations. Our electricians are trained to quickly diagnose and fix electrical problems to ensure your home remains safe and functional.
Should you require any electrical services in the future, please don't hesitate to contact us. We'd be happy to assist with any lighting, wiring, or electrical maintenance needs you may have.
Stay safe - serviceteam
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