The plumbing service team visited today to repair an issue, and I was genuinely impressed with their professionalism from start to finish. They arrived on time, explained everything clearly, and carri... Voir plus
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Serviceteam are a good company I had a few problems this time with engineers being off sick and had to rebook however Jader was excellent, he turned up on time and completed the job quickly
I got plenty of emails letting me know the time of arrival and even a tracker at the end. The plumber was really profesional, with plenty of spare parts for unforesen problems and left everything tidy... Voir plus
L'entreprise a répondu
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Ingénieur gaz
- aussi dans
- Charpentier
- Électricien
- Entrepreneur spécialisé dans les revêtements de sol
- Peintre
- Plombier
Écrit par l'entreprise
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Coordonnées de contact
London, Royaume-Uni
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Excellent
1 k avis
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Lovely and professional
Lovely and professional, have used this company multiple times to service the boiler, there great.
1 octobre 2025
Avis spontané
Réponse de Serviceteam
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you've found our team lovely and professional across multiple visits for boiler service. Your continued trust in Serviceteam for your boiler maintenance means the world to us.
It's wonderful to know that our technicians have consistently delivered the high standard of service we pride ourselves on. We look forward to continuing to support you with all your heating needs in the future.
Please don't hesitate to get in touch whenever you need us – we're always here to help.
Stay Safe - serviceteam
Sara and Jade are professional and kept…
Sara and Jade are professional and kept me informed regularly, with the job completed quickly and on time. Thanks
1 octobre 2025
Avis spontané
Réponse de Serviceteam
Thank you for taking the time to share your positive feedback about Sara and Jade's service. We're delighted to hear that they maintained excellent communication throughout the project and delivered your work both quickly and on schedule.
Professional service and clear communication are core values at our company, so it's wonderful to know that Sara and Jade exemplified these standards during your experience with us. We'll be sure to pass along your kind words to them.
We appreciate your business and look forward to assisting you again in the future.
Stay Safe - serviceteam
Réponse de Serviceteam
Hi Martin - Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received excellent service during the installation of your new filter.
Your recommendation means a great deal to our team.
We look forward to assisting you again in the future.
Stay Safe - serviceteam
Efficient and friendly reliable service.
29 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Parizia - Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our service both efficient and friendly—these are exactly the standards we strive to maintain with every interaction. We appreciate your trust in choosing us for your needs.
We look forward to continuing to serve you with the same high standard of service in the future. Please don't hesitate to reach out whenever you need our assistance.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Wai - Thank you for taking the time to share your feedback about our boiler service! We're delighted to hear that our technician provided quick and efficient service and that you found him pleasant to work with.
We pride ourselves on delivering prompt, professional boiler maintenance that keeps your heating system running smoothly. It's fantastic to know we met your expectations.
Should you require any future boiler servicing or have any heating concerns, please don't hesitate to contact us. We'd be happy to help again.
Stay safe - serviceteam
Plumbing experience very good.
Kevin and jader were brilliant. I had a leaking kitchen sink and taps.
Kevin arranged all the work, and jader arrived on time and carried out the work to a very high standard. Top men.
24 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mike - Thank you so much for this wonderful review! We're delighted to hear that Kevin and Jader provided you with such excellent service for your kitchen sink and tap repairs.
Kevin takes great pride in coordinating our jobs efficiently, and Jader's commitment to delivering high-standard workmanship truly reflects our team's dedication to quality plumbing solutions. Your feedback about their punctuality and professionalism means the world to us.
We appreciate you taking the time to share your experience and for trusting Serviceteam with your plumbing needs. Should you require any future plumbing services, please don't hesitate to get in touch - we'd be more than happy to help.
Thanks again for choosing Serviceteam!
Stay safe - serviceteam
Poor customer service
Poor customer service, unprofessional, incompetent, mismanagemen, negligence and failure in duty of care.
I took time off from work. Serviceteam workman failed to attend the first appointment. Service team also refused to send a replacement.. So I lost £250 in my pay for taking day off. Serviceteam refused to pay me compensation for my loss in day's wage.
I then had to arrange a second appointment because Serviceteam said that they will charge me for site survey if If I refused to arrange another appointment.
For the second appointment, I found the Serviceteam's workman unprofessional, incompetent and in a hurry to leave saying he had another customer waiting and refused to complete installation.
Serviceteam still charged fee for £35 for the visit despite not completing the job.
Serviceteam have now said that they will install two simple shows I have purchased. But that this time they will charge me £735. First time they quoted me £190.
Avoid Serviceteam at all cost. Very bad experience with this company. Avoid this company at all.cost.
Thank you.
11 septembre 2025
Avis spontané
Réponse de Serviceteam
Dear Mayur,
We’re sorry to read your comments and would like to clarify the situation for accuracy and transparency.
No work has been completed or charged for at your property other than a nominal £35 attendance fee to cover the engineer’s visit. The initial quotation you received (£190) was a budget estimate subject to a site survey, based solely on photographs you provided.
When our engineer attended, he found that:
• Bath taps – the pipework beneath your bath was completely inaccessible because the bath is recessed into the wall. This was not visible in the photos. To replace the taps safely, an access panel must first be created.
• Shower – once the old shower was removed, the supply pipe behind the wall was discovered to be loose and unfixed. This could not reasonably have been foreseen from the photos and must be secured from the adjoining room before a new shower can be installed.
Because of these unforeseen conditions, the scope of work changed substantially. In line with our quotation terms, the visit was therefore treated as a survey and not an installation. The engineer re-secured your old shower to leave it safe.
We understand your frustration regarding the time taken off work, but we do not compensate for missed appointments or unforeseen site conditions. We did, however, offer to reschedule promptly at your convenience and to proceed once safe access was arranged.
The revised quotation (£735) reflects the additional work required — including creating access, securing pipework, and completing both installations properly and safely.
We take pride in being transparent and operating to professional standards, and we regret that the situation has been misrepresented here.
Serviceteam
The guy was quiet but he did discuss…
The guy was quiet but he did discuss different options. He was methodical.
22 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Davie - Thank you for taking the time to leave a review. We're pleased to hear that our engineer was methodical and took the time to discuss different options with you. We believe in providing clear, expert advice to ensure our customers can make informed decisions. We appreciate your feedback and hope to assist you again in the future.
Stay safe - serviceteam
Andy was great
Andy was great. Very informative and efficient. Would recommend
19 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Elliot - Thank you so much for taking the time to leave this positive review! We're delighted to hear that Andy provided you with excellent service during your EICR and Building Regulations Compliance Certification work. His expertise and efficient approach are exactly what we strive to deliver to all our clients.
Your recommendation means a great deal to us and helps other customers understand the quality of service they can expect from Serviceteam. We're proud to have Andy as part of our team of qualified professionals.
Should you need any electrical services in the future, please don't hesitate to get in touch. We'd be more than happy to help again.
Stay safe - serviceteam
Ethan and Junior did a great job fixing…
Ethan and Junior did a great job fixing our bathroom leak. They were communicative, speedy, and fixed both the problem and the leftover mess on the same day. I would definitely hire them again
19 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi David - Thank you for taking the time to share your positive experience. We're delighted to hear that Ethan and Junior provided excellent service, resolving your bathroom leak efficiently and leaving everything tidy.
It's great to know their communication and speed met your expectations. We will be sure to pass your kind words on to them.
We look forward to the opportunity to assist you again in the future.
Stay safe - serviceteam
Boiler service …
I haven't reviewed right away due to the warmer months, on switching my heating on this week it didn't work or my combined fire place, I have to pay for a professional to come and fix the issue...he took everything apart to clean which he said is whst the service IN
Involves!!! I have never seen an engineer clean as throughly or remove parts like he has to clean, he has confirmed it looks like it hasn't been serviced for years which I have done every year with your company...he advised flumes were totally blocked pipes had been bent and every section was covered in dirt. The last service was only carried out last month and I don't think that is acceptable to be entirely covered in dirt after one month and not operating due to poor service
2 août 2025
Avis spontané
Réponse de Serviceteam
Thank you for taking the time to leave your feedback, Angela. We’re sorry to read that you were disappointed, and we completely understand how frustrating it is when a boiler needs further attention soon after a service.
To clarify for you – and for anyone else reading – the visit you booked with us in August was for a standard annual service of your Baxi Bermuda back boiler. This involves safety checks, combustion tests and cleaning of the readily accessible parts. It does not include a full strip-down and deep clean of the heat exchanger or flueways, which is a much more extensive procedure carried out only when specifically requested and quoted for.
Our Gas Safe engineer completed the standard service, all safety tests were passed and the appliance was left safe to use. When a second company later carried out a full strip-down, it’s normal that they would find deposits that aren’t removed during a routine service – especially on an older back boiler.
We always want customers to be clear about what’s included in each service type, and we’re reviewing our paperwork and booking confirmations to make that clearer. If you’d like to discuss your experience directly, please do get in touch with our office so we can go through the details with you.
serviceteam
Very good experience
Very good experience. Workman very efficient - trustworthy . Completed work in timely manner and explained everything very well to me
17 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Georgios - Thank you for taking the time to share your excellent experience with us. We are delighted to hear that you found our workman to be efficient, trustworthy, and that the work was completed in a timely manner. It's particularly pleasing to know that everything was explained clearly to you, as we believe in keeping our customers fully informed.
We appreciate your feedback and look forward to assisting you again in the future.
Stay safe - serviceteam
Good service all round.
I was happy that the service I received by Junior was dealt with thoroughly. Sara, my account manager, is there to offer assistance and adds to experiencing a good business relationship.
16 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Henry - Thank you so much for taking the time to share this wonderful feedback! We're delighted to hear that Junior provided you with thorough service and that Sara has been such a valuable support as your account manager.
Building strong business relationships through excellent service is at the heart of what we do at Serviceteam, so it's incredibly rewarding to know we're achieving this with you.
We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara or our team directly.
Stay safe - serviceteam
Kept cancelling appointments.
I have no idea if these guys are any good at their actual job as they have failed to attend my premises.
I contacted Serviceteam to give me a quote for some work in my bathroom. Due to their policy of only being able to give a random 3 hour window to visit during an entire day, that you only find out the night before, I had to wait 2 weeks to find time that I could be home. After chatting with them they agreed to arrange my appointment for first thing in the morning so that I didn’t have to potentially be home all day. Frankly for an appointment to give a quote, this is the least I would expect - they will only be here for a short while to assess what work needs to be done.
I arranged for them to come first thing in the morning 2 weeks later. The day before that appointment I had a text telling me they would come from 5-8pm, despite telling me they would be there in the morning. I was not able to be present at that time and therefore had to reschedule for a week later. That day is today and they have just cancelled again and are requiring me to reschedule.
So that’s a £35+vat site visit fee that I’m expected to pay and 2 mornings of work (I’m self employed) that I have now missed and I’m no closer to having my repair work done.
If they were here for a day to actually do the work, then of course I can take the day off and be here whilst they are working - but to attend and give me a quote so that they can attempt to get my business, I would expect them to arrange for someone to turn up at an appointed time.
This is no way to run a business. I shall have to look elsewhere.
17 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Dominic – I’m truly sorry you had this experience. We appreciate the time you set aside for our survey visits and fully understand how disruptive it was when things didn’t go as planned.
When your initial survey was scheduled for 10/09/2025 (17:00–20:00), you advised that this slot wasn’t suitable and we rescheduled. We then agreed on a morning appointment for 17/09/2025 (08:00–11:00). Unfortunately, not only did our engineer encounter unexpected vehicle trouble, but you also received an evening slot notification the day before, contradicting our earlier agreement. That was our error, and we apologise for the confusion it caused.
We also recognise the impact this had on you personally, particularly as a self-employed customer who lost income while keeping time free for our visits. That’s not something we take lightly, and I’m sorry for the inconvenience caused.
Just to explain briefly how our appointments normally work: except for same-day bookings we plan engineers’ routes the evening before, which allows us to keep travel times short, reduce fuel use and keep costs down for customers. Once the routes are set we text a three-hour arrival window so people don’t have to stay in all day, and on the day itself we send a live “on-route” tracking link. This system works well in most cases, but in your case our communication and follow-through fell short and we’re sorry.
As the survey never took place, we’ve arranged to refund the £35+VAT site visit fee so you’re not out of pocket. We’re also reviewing how we handle specific time requests and last-minute changes to give customers greater certainty.
Once again, please accept our apologies, and we do hope there may be another chance in the future to show you the service standards we’re known for.
Serviceteam
Consistent Good Service
I regularly use ServiceTeam to service my boiler and I have consistently received good service from this company. They value their customers and do everything they can to make things simple and straightforward. They communicate well and keep you informed. You are treated like a person not a number. Their engineers are professional and personable.
15 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Jane - Thank you so much for taking the time to share your experience with Serviceteam! We're absolutely delighted to hear that you've consistently received excellent service for your boiler maintenance.
Your feedback about our communication, professionalism, and personal approach really means the world to us. We pride ourselves on treating every customer as an individual, not just another job number, so it's wonderful to know this comes through in our service delivery.
We'll be sure to share your kind words with our engineering team - they'll be thrilled to know their professional and personable approach is making such a positive difference to customers like yourself.
Thank you for your continued trust in Serviceteam for your boiler servicing needs. We look forward to providing you with the same high standard of service for many years to come.
Stay safe - serviceteam
Réponse de Serviceteam
Hi Wendy - Thank you so much for taking the time to share this wonderful feedback!
We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara our team directly.
Stay safe - serviceteam
Junior was very professional
Junior was very professional, he completed the job very well.
Thanks again Junior. And thanks to the WhatsApp team who were very responsive even though my appointment was postponed twice. I understand shortcomings happen.
13 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Mayssar - Thank you so much for taking the time to share your positive feedback! We're delighted to hear that Junior delivered professional service and completed your job to such a high standard - he'll be thrilled to know his work made such a positive impression.
We also appreciate your understanding regarding the appointment changes. Our WhatsApp support team works hard to keep our customers informed and accommodate scheduling needs, so it's wonderful to hear their responsiveness made a difference during those adjustments.
Your satisfaction is our priority, and reviews like yours help us continue delivering the quality service our customers deserve. We look forward to assisting you with any future needs.
Stay safe - serviceteam
Workmanship satisfactory parts price too high
Workmanship satisfactory, but price far too high for 2 taps that cost about £20 pair
2 septembre 2025
Réponse de Serviceteam
Hi Mrs Miner - Thank you for taking the time to leave your feedback. We're pleased to hear that you found our workmanship satisfactory and that your new basin taps and isolation flexi hose connectors were installed to standard.
I understand your concern about the pricing for the parts. Our pricing reflects not just the cost of the components themselves, but also includes our professional sourcing, quality assurance, and the convenience of having everything supplied and fitted by our certified engineers. We always strive to use reliable, trade-quality parts that come with proper warranties.
We'd be happy to discuss our pricing structure in more detail if you'd like. Please feel free to give us a call, and we can explain how our service packages work.
We appreciate your business and hope you're enjoying your new taps.
Stay safe - serviceteam
Excellent service received from Serviceteam
Excellent communication (by Sara) throughout the process. Clear advice was provided. Once the replacement part was procured, the heating engineer came quickly to complete the job. Very good experience. Will use Serviceteam again.
Service Type: Boiler repair
MTX Number: MTX319939
1 septembre 2025
Réponse de Serviceteam
Hi Samir - Thank you so much for taking the time to share your positive experience with Serviceteam. It's wonderful to hear that Sara provided excellent communication throughout your boiler repair process and that our heating engineer was able to complete the job quickly once the replacement part arrived.
We're delighted that you found our advice clear and the overall service experience very good. Your feedback means a great deal to us and helps reinforce our commitment to delivering professional heating solutions with transparent communication at every step.
We look forward to serving you again should you need any future heating or plumbing services. Thank you for choosing Serviceteam.
Stay safe - serviceteam
Excellent
Excellent. The replacement of parts within the hidden cistern was completed and they replaced and revealed the tiles like it never been removed. Very impressed.
8 septembre 2025
Avis spontané
Réponse de Serviceteam
Hi Miles - Thank you so much for this fantastic review! We're delighted to hear that our team delivered such excellent results on your toilet repair. It's wonderful to know that we were able to complete the hidden cistern parts replacement seamlessly and restore your tiles to their original condition, that's exactly the level of craftsmanship we strive for on every job.
Your feedback means a great deal to us and helps showcase the quality workmanship our customers can expect from Serviceteam.
Should you need any plumbing services in the future, please don't hesitate to get in touch. We'd be more than happy to help again.
Stay safe - serviceteam
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