I am disgusted with a 15 cent charge for a paper bag. I am equally disgusted with the method with which it sold, you are standing there looking at a bundle of items and asked would you like a bag, I'v... Voir plus
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Lisez les avis des autres
Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Voir plus
Lovely friendly store. Plenty of clothing hoice for young and mature and also in household Dept. Staff SO helpful. Was in Dun Laoghaire store today looking for trousers for my Aunt who is tiny. Dere... Voir plus
I Ordered online on Wednesday night, I had confirmation on Thursday morning. Later in the day I had the delivery details and my order arrived on Friday before 10am. Amazing service
À propos de l'entreprise
Écrit par l'entreprise
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Coordonnées de contact
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Irlande
- 057 869 2300
- online@shaws.ie
- shaws.ie
4,1
Bien
251 avis
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Very poor customer service for online…
Very poor customer service for online shopping with regards orders. Would not recommend shopping online with Shaws.
1 décembre 2024
Avis spontané
Items ordered becoming unavailable a week after ordering.
Hi, I placed an order online on 26th November. On 27th, I was informed that 2of the 5 santa duvet sets that I had ordered were not available and remaining items were ready to be packed and sent to me. Fair enough. 5 days later again, I'm informed that the remaining 3 duvet sets are not now available! Today, a week after placing my order, I'm told (again!) that 'it looks like' the remaining items in my order is ready to be packed and sent to me!
I have shopped in your stores for years and this is my first time shopping online with Shaws. It will also be my last.
26 novembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Bran,
Thank you so much for sharing this feedback for our online store. We are delighted to hear that you found our website easy to navigate, enjoyed your purchases, and had an efficient delivery. Thank you for choosing Shaws!
Kind regards,
Béibhinn
Very satisfactory experience with my…
Very satisfactory experience with my purchases. Will be doing business with your company again
25 novembre 2024
Réponse de Shaws Department Stores
Hi Mary,
Thank you so much for your feedback for our online store! We are very pleased that you have enjoyed your shopping experience and purchases. We look forward to seeing you shop with us again Many thanks for choosing Shaws!
Kind regards,
Béibhinn
Lovely shop
Lovely shop well laid out lots of wonderful things to choose very friendly staff. Great bargains.
17 novembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Anne,
Many thanks for sharing your experience in our stores. We are delighted that you have enjoyed shopping with us, and that the staff were helpful! Thank you for choosing Shaws.
Kind regards,
Béibhinn
My experience buying from ye was…excellent
My experience buying from ye was fantastic my boots arrived in a few days well pleased will buy again from ye
25 octobre 2024
Réponse de Shaws Department Stores
Hi Mary,
Many thanks for sharing your experience shopping with us online at Shaws. We are delighted to hear you had a wonderful experience, we hope to see you again! Thank you for choosing Shaws.
Kind regards,
Béibhinn
Quality price and service great
Great all round. Love de quality of ur clothes . Service is also great. And a bargain is always great 2 get also. Yes I wil certainly shop again with Shaws.
25 octobre 2024
Réponse de Shaws Department Stores
Hi Jennifer,
Many thanks for sharing your experience shopping online with us at Shaws. We are delighted to hear that you found the service efficient, and that you received your high-quality goods. We hope to see you again! Thank you for choosing Shaws.
Kind regards,
Béibhinn
Hard to find jeans to fit hubby as he…
Hard to find jeans to fit hubby as he is 30 30 and likes stretchy dark blue, but shaws had just what he wanted. Thank you
25 octobre 2024
Excellent Customer Services at Shaws…
Excellent Customer Services at Shaws Ireland Online.Hurried my order along,as needed within days.Thanks.Ger.
21 octobre 2024
Avis spontané
Long Queues, Poor Staff Management, Poor Customer Service
Its 1pm on Saturday and Shaws put 2 untrained girls on the till. Long queue. My mother has a poor hip and had to stand an wait. all they needed was another person to help. If something was wrong then one of the girls would leave the till. no one to call. When we finally get to the till we request the manager who returns with another girl in hand. So Paul already knew there is a problem with getting customers served efficiently. Customers time is just as important. Wannbe Manager Paul you can do with some serious customer service training, so you can train your staff. Shaws you want to up your game for Christmas.
28 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Ingrid,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
Fantastic Customer Service: Damaged Duvet Redress
I recently purchased a duvet set from the Shaws online store. Unfortunately when I arrived it had a significant tear.
Within 2 hours after emailing regarding the damaged item, I got a polite apology and told the matter would be handled.
Wouldn't you know, the next working day as brand new duvet arrived in the post. I was thrilled, excellent customer care. Down 1 star due to it being damaged in the first place.
Being honest, I didn't know what redress I was expecting but I definitely recieved the best.
Side note: the duvet is gorgeous highly recommend.
25 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Reeba,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience overall, despite the issue with a tear in your duvet set. We hope you choose to shop with us again!
All the best,
Béibhinn
Excellent customer SERVICE
I was browsing in Shaws Tralee week ago, spotted shoes that I liked. Asking Margaret for my size, she didn't have but offered to phone other stores. I could see Margaret was busy but she insisted on trying to get my size. Collected my very comfortable shoes today. 10 out 10 Margaret WELL DONE 👏. HAPPY CUSTOMER
14 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Noreen,
Thank you so much for sharing this feedback for our Tralee store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!
Kind regards,
Béibhinn
Prompt delivery
Great to shop with, excellent service and prompt delivery. Always a great selection to choose from.
26 août 2024
Réponse de Shaws Department Stores
Hi Brigid,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
Great online experience
Don't have a Shaws store nearby so I have shopped online. Their website is easy to navigate and the delivery is super quick! Never any issues and I would definitely recommend. Some good deals available too!
6 septembre 2024
Avis spontané
Réponse de Shaws Department Stores
Hi Cathy,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with us. We hope you choose to shop with us again.
All the best,
Béibhinn
Amazing quality and fantastic customer…
Amazing quality and fantastic customer service team!
26 août 2024
Réponse de Shaws Department Stores
Hi Suzanne,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am hope you choose to shop with us again.
All the best,
Béibhinn
I ordered a Beautiful Clam shell light…
I ordered a Beautiful Clam shell light from Shaws Department store and unfortunately when it got here the top part of the shell wouldn't fit down into the clasp, plus we couldn't get the bottom off it it to insert batteries it was so dissapointing. But I contacted Shaws and they immediately sent me a replacement light and it is absolutely gorgeous. So I would rate them a ten for being so helpful and getting the resend sorted quickly 🙂
22 juillet 2024
Réponse de Shaws Department Stores
Hi Tammy,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that your issue was resolved to your satisfaction, and hope you choose to shop with us again.
All the best,
Béibhinn
Réponse de Shaws Department Stores
Hi Joan,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you had a positive experience with customer service and our returns process. We hope you choose to shop with us again.
All the best,
Béibhinn
Efficient service.good quality.
22 juillet 2024
Réponse de Shaws Department Stores
Hi Noreen,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that your order was fulfilled efficiently and that your products were of good quality. We hope you choose to shop with us again!
All the best,
Béibhinn
Got my shoes in good time at a great…
Got my shoes in good time at a great price.Im very pleased with them.Im very happy with my Shaws experience
22 juillet 2024
Réponse de Shaws Department Stores
Hi Geraldine,
Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that your order was fulfilled efficiently and that your products were of good value. We hope you choose to shop with us again!
All the best,
Béibhinn
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