1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Voir plus
Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Voir plus
L'entreprise a répondu
I love the chairs we received and ordered more. I'm always a bit nervous using online companies that I haven't used before, but ShipItFurniture as great. Lots of communication, fast shipping, and be... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Coordonnées de contact
81666 CA-111, 92201, Indio, Etats-Unis
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4,3
Excellent
109 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I appreciate her attention to my concerns and the effort to make things right.
I originally left my first review because I was having trouble with a return and wasn’t receiving a response. After receiving several emails, the issue has now been resolved. Sandra’s customer service was prompt, and she stayed in consistent communication with me throughout the process. I appreciate her attention to my concerns and the effort to make things right. Thank you for resolving the situation.
8 janvier 2026
Réponse de Shipitfurniture
Hi Carolyn,
I am very sorry for the frustration, but I assure you that we have not ignored your request! We value every customer and responded to your return inquiry for Order #3896 on January 17th.
It appears our previous emails may have been filtered into a spam or junk folder, or there may have been a carrier-side delivery failure. We have already provided two clear options for your return, and we are still waiting for your confirmation on which path you prefer.
I have just sent a fresh follow-up email to cspl72@yahoo.com with these details again. Please check your inbox (and spam folder) so we can resolve this for you immediately!
Warm regards,
ShipItFurniture
Speedy good delivery!
9 décembre 2025
No problems with order or shipment.
21 octobre 2025
great quality and delivery as well
14 octobre 2025
The worst experience ever
No communication other than email. My husband and I drove to Lithia Springs, Georgia and returned defective merchandise to Shipit furniture warehouse. Too many manufacturing flaws inside warehouse. Upon arrival workers accepted the boxes and refused to give a receipt. We drove 13 hours from Texas! I wouldn’t recommend using this company to anyone. Highly dissatisfied with Shipit furniture.
29 août 2025
Avis spontané
great service
26 août 2025
The delivery was on time as promised
The delivery was on time as promised. Only minor damage to the outside of the shipping boxes with no damage to their contents.
15 mars 2025
Very fast shipping/Excellent Deals
Very fast shipping, excellent customer service and very great deals on any furniture that you need. The quality was worth it as well. I'll be a forever customer.
24 février 2025
Better than expected!
I ordered my loveseats and fully expected to wait at least 2 or more weeks for everything to be delivered. Everything was at my door 5 days later! There was no hassle, no issues with the loveseats, they were exactly as described but better in person. They are good quality. I also didn't have to pay for shipping or delivery, which was a money saver in itself.
I'd definitely buy from them again in the future.
8 février 2025
I love this company
I love this company
I always order my furniture from this company, and I have no complaints. It takes 1 week or less to arrive at my door whenever I order from here. Product is always as described, and I have a great experience.
17 janvier 2025
Very poor quality items
Very poor quality items. Extremely unhappy with this shipment
27 décembre 2024
Réponse de Shipitfurniture
Dear Code Blue,
I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.
We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.
If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.
Thank you for your understanding.
Best regards,
Oliver
ShipItFurniture
The support center was great
The support center was great , I have a lil problem with a delay , but they find me a very quick solution, that was so amazing!!! Thank you @Shipitfurniture
10 janvier 2025
Avis spontané
I have not received my package
26 décembre 2024
Lack of communication resulted in a…
Lack of communication resulted in a canceled order.
27 décembre 2024
Réponse de Shipitfurniture
Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture
Terrible paid for expedited shipping…
Terrible paid for expedited shipping and over a week later was emailed saying they couldn’t fulfill my order right before Xmas after three emails inquiring about my order. I’ll never order from here again or recomend anyone else to order from here neither.
11 décembre 2024
Réponse de Shipitfurniture
Dear Ruddys Pimentel,
We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.
We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.
As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.
We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.
In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.
Thank you for your time and understanding.
Sincerely,
ShipItFurniture Customer Service
We ordered a vanity for our daughter…
We ordered a vanity for our daughter for Christmas and we started to put it together. The instructions read to first do an inventory of the parts. So we did. We were missing to of the drawer side rails and the lighted mirror was shattered. So we sent Ship it Furniture an email and they responded with so sorry for the inconvenience and we can understand your daughters disappointment but we don’t replace missing parts. It was the craziest thing I have ever heard from a company that clearly is in the wrong and didn’t send all the parts.. they didn’t even respond about the shattered mirror. I’ve asked them to start the return process but I’m sure they will give a horrible response to this as well!! I WARN EVERYONE DO NOT DO BUSINESS WITH THIS COMPANY.. CLEARLY A SCAM OPERATION!!! My next email will be the BBB TO FIX THIS MESS.
UPDATE—
Just as I thought this company is awful, they are now telling me that I can pay to ship the broken and missing parts vanity back to them at my expense. Once they review that the packaging is in good shape and the products all there then they will issue me a refund.. again crazy!! I’m being punished for a bad company that can’t pack their product with all the right parts and broken glass when I open the box. This came from their assistant manager! PLEASE STAY AWAY FROM THIS BAD BUSINESS. THEY DONT DESERVE HARD WORKING FOLKS MONEY AND WILL PROBABLY BE OUT OF BUSINESS IN THE NEAR FUTURE.
23 décembre 2024
Avis spontané
Réponse de Shipitfurniture
Dear Miriam,
I sincerely apologize again for the inconvenience and disappointment caused by the issue with your order. I understand your frustration, especially with the timing related to your daughter's holiday gift.
As a small business, feedback like this impacts us significantly, and we are truly saddened to hear about your negative experience. The holiday season is indeed a challenging time, and we are working hard to improve our processes to avoid such situations in the future.
Thank you for your understanding.
Best regards,
Oliver
ShipitFurniture
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.