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Réponse de Shipitfurniture

9 nov. 2023

Hey Yuri, We're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered while trying to purchase a couch from our store. Your feedback is essential to us, and we want to address your concerns to ensure a better shopping experience for all our customers.

We understand the importance of having clear information about the size of the furniture you're interested in, and it's unfortunate that our website lacks this crucial detail. We'll make it a priority to update our product listings to include accurate sizing information to better assist our customers in making informed choices.

Regarding your interaction with our customer service team, we are disheartened to hear that you felt treated poorly. We take customer service seriously and will investigate this matter further to ensure that such interactions do not occur in the future. We believe that every customer should receive the respect and assistance they deserve when shopping for furniture.

Your feedback is a valuable reminder that quality customer service and transparent information are just as important as competitive pricing. We genuinely appreciate your input and are committed to making the necessary improvements to create a more pleasant and customer-friendly shopping experience. Please don't hesitate to reach out to us if you decide to give us another chance, as we'd love the opportunity to serve you better. Thank you for sharing your concerns with us.

Réponse de Shipitfurniture

9 nov. 2023

We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you.

Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance.

We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future.

Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay.

We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process.

Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.

Réponse de Shipitfurniture

7 août 2023

Thank you for sharing your thoughts about your recent purchase. We're glad you liked the furniture's appearance, but we're sorry to hear it didn't meet your quality expectations.

Our system sends automatic shipping updates, so it's possible these emails went to your spam folder, causing the surprise delivery.

We're sad that the item didn't live up to your hopes. We're here to assist, so if you have more questions or concerns, please reach out. Your feedback helps us improve. We hope to have a chance to do better next time. Thank you for letting us know your thoughts.

Réponse de Shipitfurniture

21 juil. 2023

Hi Luc,

We are very sad to see your negative experience with our store, and we will try our best to change that. Your trustpilot review shows that you did not receive your item.

We have sent you another unit at no extra cost with expedited shipping. Please check your email for further details.

If there is anything else we can do to change your negative review, please let us know.

Best regards,
ShipitFurniture.com

Réponse de Shipitfurniture

21 juil. 2023

Hello Carmen,

Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible.

If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers!

Thank you for understanding,
Customer Service, ShipItFurniture

Réponse de Shipitfurniture

21 juil. 2023

Hello Elyas,

This is Cole, the Co-owner of ShipItFurniture.com

We are truly sorry for this inconvenience that this has caused you. We have been selling furniture for years, and within the last 2 years started selling online. To be honest with you, one of the biggest struggles of an online furniture business is working with the shipping carriers. They have shipped us back to your order, and as soon as they did, we immediately gave you a full refund.

If there is anything else we can do to make you a happy customer, please let us know! Negative reviews truly hurt our store! We are willing to use a different shipping carrier and give you free expedited shipping just so you can get what you were looking for!

Thank you for understanding,
Cole, ShipItFurniture