SHL.UK Avis 353

Much needed service, very grateful.

I have always been very careful about my sexual health. This service is the perfect way for being safe. Everything was so easy.

explained everything well and got everything sorted so quickly. highly recommend.

Great services. Fast and quick with reminders 👍🏼

Efficient and discreet service providing an invaluable service to Londoners. I’m so grateful we have SHL.

quick, effective, discrete website, i’ve been a customer for years now

It was a down to earth conversation while also being informative and educating me on what i didn’t know. definitely feel like i could ring up again if i ever needed to

Was lovely the guys so such sweetheart and make me feel very comfortable many thanks for the all support

As a sexual health professional I support regular testing. Clients and myself have spoken of feeling that the service is safe and supportive and offers great advice in a non shaming way.

Tests are sent expediently and service users are informed at each stage of the process.

This service is part of our NHS and I value it highly.

Ignorance is not bliss, so test, test and test again to safeguard yourself and others.

Excellent experience! Easy to access, view test results and receive treatment.

This is the only service that I have been using for years and only one I trust and love. It’s so easy to order, discreet and really fast.

Overall this is a fantastic service that is generally reliable, professional and sensitive.
One problem I had recently though is that when my medication arrived the label was stuck on in away that made it unclear to read and no other instructions had been supplied via messages through the service. I should have taken the time to check everything properly so this is partly my fault but it could have been avoided with clearer instructions. After realising my mistake and being told I need to take another course of treatment, bureaucracy kicked in and made things difficult. The text service advised me to contact the SHL nurses so I both emailed initially. The email bounce back said I could call but the number put me through to an administrator who could not help and advised I await a reply to my email. This was answered quickly later that morning with a call but this did not go well. Firstly it was stressed that I should not pass on my medication to others which I understand is important but it still created the impression that they thought I was being untruthful about not having take the course correctly. Then I was told they would send another batch of tablets by it would take 7 days. This was frustrating because after my initial diagnosis the medication was sent next day. I had a positive diagnosis just one week earlier but was told that because my request for medication was not coming from the initial test then it wouldn’t be prioritised. This seems unreasonable. I was told I could but the medication myself online I fortunately I am in a position to do this. However the external service that was recommended promised next day delivery and I am still awaiting the medication 2 days later. I suffer from anxiety and depression and this has been very difficult to get through. It could have been avoided with some adjustments to the service. Firstly not just sending the medication but sending a message with instructions as part of the service. Secondly reconsidering the process whereby if there has been a problem with the initial prescription, it’s responded to with the same urgency as the initial test results.
All that aside, this is generally a fantastic service that does a lot of good for countless people.

It was really helpful and informative and very quick, I would use this site again.

Staff member was very attentive and helpful, also kind, respectful and supportive!

Fantastic service with incredibly quick lead times for the delivery of the testing kit followed by the results and treatment.

The follow up by the staff was unexpected and reassured me that my health really mattered to them.

I highly recommend this service.

I am a survivor of domestic violence and sexual abuse. When I took my home test I received a call from the manager of the London sexual health service. He was giving a courtesy call to make sure I am no longer in danger, and to encourage me to continue my healing journey. He offered me reassurance and also mentioned a service that is psychological-sexual therapy for victims such as myself that I will be using as part of my journey. I am very grateful for the love shown and the respect I was spoken with.