Really good product Very well made and constructed - compared to other brands Sized for the hips - not the waist - I made that initial mistake Exchanges were handled extremely well with refund o... Voir plus
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Poor customer service. Beyond bad. No phone line. No chat line. Slow email response. Refused to answer my request to raise a complaint. Couldn’t correct my order error 20 mins after initial order me... Voir plus
The underwear is discreet and works well. I’m using one to two pairs in a day after my prostatectomy. I was absolutely terrified of being wet and smelling. The pants work well and look like regular... Voir plus
These are brilliantly thin and feel just like everyday pantyliners. They lock away moisture and odour instantly, giving me complete confidence all day. They stay securely in place and never show under... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trusted by millions, TENA helps people stay secure, dry and odour free. We are the global leader, offering products that help manage urinary incontinence, leakage and bladder weakness, day and night. For over 60 years we’ve been creating discreet feminine pads, underwear and pants, masculine shields and other effective solutions for this surprisingly common problem. By doing so, people of all ages the world over, can continue to enjoy the active, fulfilling life they deserve.
Coordonnées de contact
Royaume-Uni
- shop.tena.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From ordering to delivery it was a…
From ordering to delivery it was a positive and efficient process.
26 mai 2026
Excellent brand I have confidence in
Excellent brand I have confidence in using time and time again.
Discreet, helps prevents odour and secure.
After receiving a coupon to try Tena discreet I have since purchased again. Highly recommended!
20 juin 2026
Avis spontané
I am very pleased with the medium leak…
I am very pleased with the medium leak pads
12 juin 2026
Avis spontané
The best out there
The best out there
So comfortable and have that invisible feel which gives added security. Thank you Tena for the free sample
6 juin 2026
Avis spontané
Good product
Good product, despatched quickly.A nice fit but there's a bunch of labels on the back which are too long & too many and they irritate, cutting them off is worse otherwise it would of been 5 stars
28 mai 2026
Recieved my order quickly
Recieved my order quickly, after rinsing and drying wore a pair but found the lable at the rear annoyingly unflexible. perhaps a smaller lable of a softer materiel
5 juin 2026
Réponse de TENA UK
Hi Shirley,
We're sorry to hear that you haven't received your coupon.
Please get in touch with our Customer Care team and we'll be more than happy to look into this for you and make sure you receive any offer you're eligible for.
We look forward to hearing from you and resolving this as quickly as possible.
Kind regards,
The TENA Customer Team
Only down side was thickness of pad…
Only down side was thickness of pad little bit bulky and I like a longer pad i have used previously
28 mai 2026
Avis spontané
Great for everyday oops moments which…
Great for everyday oops moments which happens daily.. as we women get older we need that extra protection and these help. Fantastic product.
19 juin 2026
Avis spontané
Great products
Great products
Look and feel nice and comfortable
Great price
Does exactly as it should
19 juin 2026
Avis spontané
Réponse de TENA UK
Hi Helen,
We're sorry to hear that you weren't satisfied with the product.
We'd really appreciate the opportunity to learn more about your experience, as your feedback helps us to improve our products and services. Please do get in touch with our Customer Care team, and we'll be happy to listen to your feedback and see if there's anything we can do to help.
Thank you for taking the time to share your thoughts, and we hope to hear from you soon.
Kind regards,
The TENA Customer Team
Much better than using pads
Delivered on time and ordering was easy.
Boxers are comfortable and breathable. I am impressed with the absorbency.
1 juin 2026
Product amazing, customer service not so
Product amazing, does as it describes, however, I found customer service lacked compassion and a personal touch. No named respondent, just thank you,
TENA UK TENA / Bodyform Assistance Team. Considering these are intimate and personal products, I would expect a higher level of compassion. No wonder men shy away from seeking help.
1 juin 2026
Réponse de TENA UK
Hi,
We're sorry to hear that the customer service you received did not meet your expectations.
At TENA, we strive to provide the highest standard of customer care, so we're disappointed to learn that this wasn't your experience. Please accept our sincere apologies.
We appreciate you bringing this to our attention, and we'll ensure your feedback is shared with the team so that we can continue to improve our service.
Thank you for taking the time to let us know, and we hope to provide you with a better experience in the future.
Kind regards,
The TENA Customer Team
Really effective
These are comfortable and effective at keeping you dry They are comfortable and very discreet
1 juin 2026
Delivery is Excellent
Delivery is Excellent, but on your cotton washable Tena ladies,sorry I much prefer the classic pants. I don't see them online therefore won't be buying these again .
1 juin 2026
Happy with my delivery thanks
22 mai 2026
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