Shop Travelbible Avis 

87
TrustScore 2 sur 5

1,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Took my money, never sent the product….my case has been “printing” for the last 4 months now and neither the chat nor the support e-mail provide any response.

Noté 1 sur 5 étoiles

Il sito è fighissimo, ma loro sono degli incapaci incredibili. Il loro customer-service è scandaloso, non si firmano, rispondono stizziti, fanno passare settimane tra un'email e l'altra. Il... Voir plus

Noté 5 sur 5 étoiles

Absolutely LOVE my custom passport stamp mouse pad! I use it all day, and it brings so memories to mind! Great quality, vivid colors, one-of-a-kind! Also ordered the destinations flight board canva... Voir plus

Noté 1 sur 5 étoiles

I ordered a painting frame in March but never received it. I sent numerous emails and the only response I got was in April , telling me they had sent to the wrong mailing address but would send again.... Voir plus


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

87 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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1,8

Tous les avis

(87)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great case!

I love my case. The custom case gets a lot of compliments and it's helped my phone survive way too many drops.

11 août 2021
Noté 1 sur 5 étoiles
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Réponse de Shop Travelbible

Hi, according to our tracking info it should've arrived by now. Can you send us an email to support@travelbible.co and confirm your address please? I apologize about the experience.

Noté 1 sur 5 étoiles

Never received

I would give no stars if I could. I paid extra for expedited shipping, and never received a shipping confirmation. I reached out two weeks later when the website continued to say that the custom phone was still printing, and was told the case had shipped, but was being returned due to an incomplete address. I accept fault in not looking at the order confirmation and realizing a typo, but I’m disappointed at the lack of communication prior to realizing the shipping error and the failure at fixing it. I communicated with them for two weeks and accepted having to repay for shipping, but received no response for a week. Not impressed with their customer service and disappointed I won’t get the chance to rate the product.

4 août 2021
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Réponse de Shop Travelbible

*edit* According to the tracking info, the reshipment was delivered on August 9th.

Hi, sorry to hear about your experience. It does seem the address you submitted was incorrect which is why it is being returned. We are still waiting for it to be returned, once it is we will happily reship the case for free. Unfortunately there is nothing else we can do at this moment but wait.

Noté 3 sur 5 étoiles

Never received the goods

Took a while, but hapy when it came. They graciously refunded the freight cost due to the delay in receipt

15 juillet 2021
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Réponse de Shop Travelbible

Hi, sorry to hear that. It's seems there are some international shipment delays to Australia. We've sent you an email with further information.

Noté 5 sur 5 étoiles

Unique, personalized memories! Excellent quality!

Absolutely LOVE my custom passport stamp mouse pad! I use it all day, and it brings so memories to mind! Great quality, vivid colors, one-of-a-kind! Also ordered the destinations flight board canvas (medium size) to hang in my office! Just chose handful of destination cities and years that are meaningful to me and customized to my liking! Looks great, one-of-a-kind! So happy with these items! Ill be ordering again!!

11 juillet 2021
Noté 5 sur 5 étoiles

Custom Passport Cover

Questions answered quickly and order placed easily. Getting to review proofs of product a big plus also. Very pleased with quality of product.

8 juillet 2021
Noté 1 sur 5 étoiles

Still waiting…

Customer service was awful. Never got told that my order was processed and had to email a week after the order being put through. Only then (and 4 constant days of emailing) was I told my order was shipped. It’s been nearly a month since I put the order in and it is still yet to arrive. I paid extra $20 dollars for fast shipping service too and was told I was going to get a partial refund (still awaiting that too). I was concerned if I would have my package before the end of June (ordered 26th May) and promised I would. I am yet to receive any form of notification that it will reach me within the next week. Would not and could not recommend this company.

***EDIT***
Following their reply (please see below) my emails continue to be ignored and are unanswered. The address was the same as before and three emails have been sent (including an Instagram message to the store). The product has shipped everywhere but to me and over one month on, I have no refund or product I have ordered. Probably the worst business I have dealt with in terms of customer service and behaviour. I am $50 down and won’t be receiving the product anytime soon.

22 juin 2021
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Réponse de Shop Travelbible

Hi there, sorry to hear your experience. I have checked and we only received one email from you, in which we replied right away. It does look like your phone case arrived in Dubai on June 7th but looks like it is being returned. It's possible you're address was incorrect which is why it wasn't delivered. Can you please confirm your address with us in the corresponding email? We will also offer a refund or a reshipment of the product.

*Edit* You gave us less than two days to reply to your emails, we did offer to reship the case or to refund you. We do apologize that you didn't receive your case, but these issues do happen sometimes, especially to international destinations like Dubai hope you understand. I do not understand why you assume we wouldn't refund you or not reship your case?

Noté 1 sur 5 étoiles

Terrible!

Edit** The offer of a refund was on the premises that I change my review and close the dispute while still not having received the product.
Partial refunds can be offered during a dispute in which case I would have closed the dispute, but the seller said they couldn’t give a refund for shipping until I closed the case or changed my review...very unhelpful. Felt like they only cared about me closing the dispute and giving them a good review despite them actually doing anything at the time.

Edit* I have since received the correct poster, over 2.5 months from the original order date for the correct item to arrive. I was not offered anything other than to resend the new poster with free shipping, which it should be free seeing as it was there error causing them to reship. As the shipping times take so long I did have to open a dispute with PayPal which went over the 30 days and became a case, resulting in me receiving a full refund. This was not my intention just a precaution as recommended by PayPal until the correct product arrived. The team at Travel Bible were quick to reply, however the reshipping still took 5 weeks and the emails in response to the PayPal dispute which they lost were very rude.
The correct poster has arrived now and I will say that the product is great it’s just a shame it too so long to arrive and the team seemed to care more about their review rating that actually helping correct their mistake.

Terrible!!
So so disappointed. I ordered the large canvas print of the world passport stamps in black and white and after a month of waiting hadn’t received anything.
What I did receive instead and was completely confused about as I hadn’t received any email to say my parcel had arrived. Was a poster of a basketball team. Eventually when I remembered I had an order outstanding (because it had been SO LONG) I checked the shipping tracking and it said my parcel from Travel Bible had arrived.
When I tracked the shipping back it lead to multiple other third party printing companies and no one could really help me or offer to send or reprint the product I actually ordered.
There is no customer service numbers, only emails which I have had no replies and now am out of pocket $50 for some crap poster I didn’t order.

Would NOT recommend!!

24 mai 2021
Avis spontané
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Réponse de Shop Travelbible

*Edit* Glad you received the poster and glad you like it. We offered to refund you on your original shipping, and send the correct poster, not to send a new poster with free shipping of course. We also looked over the PayPal dispute and can't find anything rude from what we can see. We are very sorry this happened, and hope to never make a mistake again.

*Edit* We have provided you a full refund (including shipping) as well as delivered the correct poster, we hope you would consider changing your review.

Hi Brittany, very sorry to hear about your experience. Mixups rarely do happen and we apologize about that, we will send the correct poster ASAP.

We have not received any emails from you other than the ones sent a few hours before this review and we have replied.

Thank you!

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