Sixty Stores Avis 

Very pleased with the service I received especially the help given by Wendy Shepherd when I needed to amend my order. Product very good. Thankyou

An excellent cover for my furniture. I did have the need to follow up on delivery but Wendy responded very quickly with a personal note, for which I was very grateful

Very please with the way Wendy Shepherd dealt with my query efficiently and quickly. Thank you

Having received an immediate response to my enquiry, from Wendy shepherd very helpful.

I ordered an extra item by mistake,and i asked for a poss refund on the one item and they said absolutely no problem to refund one item for me,many thanks Wendy Shepherd for your help.

Lovely online store. Easy to navigate and place order. Clear guidance for personalisation on the vase I was ordering. Sadly after placing my order I found out the item was out of stock. A full refund including postage was given. Wendy Shepherd was really helpful in this and apologetic. The only reason for 4 stars is because the item was out of stock and this was not indicated on the website at the time of ordering. Would definitely look to order from here again.

Ordered a first bible gift for my granddaughters christening but was a little worried it wouldn’t arrive in time so I contacted the company and a lovely lady called Wendy Shepard reassured me that my package would be dispatched asap and would arrive in time the bible arrived early and the inscription was beautiful very happy with my purchase, I would definitely recommend this company excellent customer service

There is absolutely no after sales care. Delivered a shed and a playhouse with no instructions in either. Was told they are online - they are not and no-one is answering the phone at their end. Feel like I have been duped here.

I placed an order of over £2200 with sheds.co.uk - part of Sixty Stores - for delivery of a large garden shed and its erection on July 6th.
Money was taken from my credit card on July 6th and the order was confirmed by Forest Garden, another subsidiary/contractor to Sixty Stores.

They promise speedy delivery but now - almost 6 weeks weeks later - after taking my money, I have received no further communication and their website claims not to recognise my order:- Forest Garden Order Acknowledgment S-00039067.

Is this a scam company?

Item arrived with a blemish in the engraving. I emailed customer services and Wendy Shepherd responded within 24 hours and arranged for a replacement. Replacement arrived the following day

We rented a car in London Heathrow Airport and left a debit card for the security deposit. Upon returning the car, we were assured the deposit would be refunded within 5 business days. It has now been 19 business days and we still haven't received our money back. We have already contacted them twice with no resolution. I highly recommend avoiding this company. Completely untrustworthy!

Bought an umbrella cover for my outside cantilever umbrella. Description on the website was misleading and when the item arrived it was not suitable for the purpose. Complained to the company but they disagreed (as expected!!) so I’m stuck with the return postage cost to get a refund. Found a better and cheaper product elsewhere. Will not use these people again despite buying other products in past from them

We bought rattan garden furniture from this company 3 years ago and it’s now falling apart. This type of furniture should last a lot longer. We have better made rattan furniture that has lasted 10 years… we still have it. We contacted the company and they’ve washed their hands of us, refusing any kind of support or compensation so we’ll be escalating to Trading Standards.

I ordered a Maze cleaning kit which should have contained two different bottles of cleaning/protective solutions. The cleaning solution was missing from the package when it arrived. I contacted the customer helpline. Following their advice, I took a photograph of the package and emailed it to them. They responded promptly and about ten days later I received a new complete cleaning kit. Wendy dealt with the issue and I am very grateful to her.
My only suggestion for improvement would be for the company to inform the customer what they intend to do about a problem, because until I received the replacement kit, I wasn’t sure that the company was doing anything at all. However I am a very satisfied customer.

I found them very good and the product was good quality. I will use them again

Excellent customer service from Wendy Shepherd. Replaced our garden furniture cover. Greatly appreciated.

Was rather concerned I’d not had a confirmation of order email within 24hrs so completed an online enquiry form.
Wonderful Wendy Shepherd responded and confirmed my order had been received and was underway; she also confirmed my purchase would arrive in time for me to present it at a double baptism. Thank you, Wendy and support team. Your customer service is much appreciated.
Quick update: my purchase has arrived safely and I couldn’t be more pleased- they are absolutely beautiful. Once again, thank you, Wendy and your team. First class service

Made one enquiry, the response was very quick ,a big thankyou to Wendy shepherd

Excellent product delivered on time and clear communication with Wendy from customer services. Great company and service.

Watch and engraving were really good, and arrived promptly.
I didn't get a confirmation email through, but Wendy was very helpful and let me know when it was due to arrive.