I purchased an Ultimate Protector cover for my patio furniture and have to say the quality of the product is first class and extremely well made. I particularly love the added touch of the vents fo... Voir plus
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Very easy to order but after I submitted my order I realised I had made an error on date of my personalised message. I then contacted company to see if could be changed. I received a very prompt email... Voir plus
I am incredibly disappointed with the customer service I received during my recent experience with the Head of Operations at Sixty stores. A company's true value is shown in how they handle issue... Voir plus
I was sent the wrong item and emailed the company. Wendy Shepherd replied immediately and sorted it out. A very fast and efficient service and I would highly reccommend.
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Watch and engraving were really good
Watch and engraving were really good, and arrived promptly.
I didn't get a confirmation email through, but Wendy was very helpful and let me know when it was due to arrive.
AVOID at all costs! SCAMMERS! No quality or professionalism involved in this company!
AVOID at all costs! Rip off, money goes through, you wait for days before they'll even sort an invoice. Delivery to your door means on the road in the street! The reviews on the website are not real, nothing below 3* is listed!
Bought a shed, lots not supplied, lots of pieces broken, instructions didn't apply to the size of shed and the roof could not be fitted without me buying 7ft lengths of wood to span across to actually hold the panels. All of the panels on the shed were not the size they should be, all had to be cut to fit. Huge gaps in the wood where they should have been tongue in groove they were just gaping gaps! Panels did not match up like on the photos on the website, was dismissed and told that's why we supply strips of wood to detract your eye away! Cheap, shoddy sheds and customer service is disgusting. They ghost you on anything they are not willing to answer. Ben will take your money happily, supplying the product is another thing and if you're expecting quality, these aren't the people you want. I asked 3 times for the link to write a review, this is my first step, CAB next. I'd hate to think more people are taken in by these scammers. Honestly, go local and see what you're buying! Rip off business with no customer service and no morals! Shame on you Ben!
Arrived as described
Arrived as described. I contacted the company to ask a question and received a fast and helpful response. Thank you Wendy Shepherd.
Fabulous experience with Wendy
I found the website easy to order from, when I didn’t get a tracking email, I emailed the company and Wendy was so so helpful and gave me an exact time of when my parcel would be delivered!
I unboxed it and I am absolutely chuffed with the product!
I had a faulty vase engraving
I had a faulty vase engraving, Wendy Shepard who was dealing with my request was very helpful and sorted out my problem with great professionalism
Helpful staff.
Web site easy to use and clear. The item I ordered was made and despatched within the quoted timescale.
Wendy was extremely helpful with providing a delivery update when I asked and was very friendly and polite.
Ordered a beautiful personalised box…
Ordered a beautiful personalised box for my daughters Holy Commjnion, sadly it was slightly damaged upon arrival.
I contacted customer services immediately and Wendy was outstanding.
She replied promptly and quickly arranged a replacement for us.
I look forward to receiving the replacement and couldn’t hesitate to use again given the excellent service and after care
Great attention to customer satisfaction
Wendy Shepherd was very helpful and…
Wendy Shepherd was very helpful and came back immediately with the required information.
Great outdoor furniture covers
Great outdoor furniture covers, bought a few years ago and recently bought another for my sun lounger.
Staff very helpful and quick
Wendy Shepherd was very helpful and…
Wendy Shepherd was very helpful and answered all my queries very fast delivery and great quality highly recommend thanks again for all your help Michael
The support I received from Wendy…
The support I received from Wendy Shepherd
Head of Operations in amending my shed order and ensuring that my requirements were incorporated into the order were most excellent.
Ordered a vase for my friends…
Ordered a vase for my friends 60Birthday, paid extra for next day delivery, and was concerned that I didn't receive a tracking number, but was delighted when my parcel arrived next day, well packaged and in perfect condition, vase is absolutely beautiful.
BIG shout out to Wendy from their
customer service department who was really helpful. Over all brilliant service, would definitely recommend , and will be my first choice for all my personalised gifts.
Great Customer Service
When I was getting worried if the personalised book I had ordered was going to arrive in time for my granddaughter's birthday, Wendy replied immediately telling me it had been delivered while I was out. My granddaughter is delighted with the book and Wendy couldn't have been more helpful with my query.
Had a query re order placed/ sent email…
Had a query re order placed/ sent email .Had a reply within minutes from a Wendy Shepherd , query answered & one happy customer !!!
Excellent Customer Service from Wendy at GardenFurnitureCovers.com
I spent an age looking for a Bosmere garden furniture cover to replace one I have which had been torn. Multiple retailers stocked this brand but only GardenFurnitureCovers.com had the size I wanted in stock. I placed the order on a Sunday evening and sent a request for an update on the delivery the following Tuesday. Wendy Shepherd, Head of Operations at Sixtystores.co.uk replied to be the same day with an update and the cover was delivered on the Wednesday by Evri courier. Unfortunately the delivery did not have one of the items I had ordered. I followed up and asked Wendy for an update and she replied immediately and said the item was being shipped to me from the supplier. Unfortunately in this day and age receiving excellent customer service is a rarity. However Wendy was excellent. Based on this alone I would have no hesitation to return as a repeat customer should I need anything else from GardenFurnitureCovers.com.
Excellent Service
Honestly it was a good experience with Wendy Shepherds. If I went by the reviews. I will not purchase or order from this company.Despite the fact that the fault was mine, Wendy was very patient , replies to all my emails were prompt,Kudos to Wendy for her professionalism and good customer relations. I am very impressed. Wendy thank you.
Monica Mettle
Fast and friendly service
Fast and friendly service, Wendy Shepherd was so helpful via email.
The item arrived within 24 hours and was even better than I expected.
We ordered a light bulb desk light with engraving.
Thank you.
Excellent communication
Excellent communication. Lovely item, fast delivery. Would recommend.
Easy and great communication after…
Easy and great communication after placing order. Wendy was really helpful with the aftercare and making sure my order got to me!
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