Skin Rocks Avis 

I have been using The Cream Cleanser along with Retinoid 2 and The Eye Cream - I get so many compliments on how good my skin looks and I even get away with feeling confident on zoom calls without makeup! My skin tone is more even and I've even noticed around my eyes are feeling more smooth - Skin Rocks is single handedly turning back the time on my skin!

All talk no action - poor customer service
Unfortunately I was a big fan of the majority of the content and the brand however I have just encountered one of the worst customer experiences I have ever had, for any product ever. I bought Kit 33 and one of the products was defective. It has taken weeks to get anywhere (nowhere) with customer support who have asked me to resubmit details to the manufacturer with whom I have not contracted. If they wished to provide any sort of customer service they could absolutely have made me whole and done the running around to fix their issues with the manufacturer’s in the background. Absolutely no effort has been made, so now I am down money, without product that I paid for and having to waste my valuable time with little hope of any positive outcome.

Dreadful service! Ordered products - never arrived! Emailed CS who advised to confirm my address. One month later still no products. Will never buy anything from this brand - waiting for refund!
The level of incompetence is staggering!

A Game-Changer for Glowing Skin ✨
The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no tingling, no irritation), it delivers powerful, visible results. Since using it, my skin feels noticeably smoother, my pores look refined, and I’ve got that healthy, radiant glow I thought only existed with filters. It’s the perfect balance of gentle and effective. Thank you, @skinrocks, for creating such a superstar product!

I have the whole kit including the new eye cream. These products are amazing. Had lots of comments on how good my skin looks. I love the ethos of the brand. Delivery is quick nicely packaged. It is expensive but well worth it. You get what you pay for.

The eye cream is bloody amazing
My eye bags are no more
My skin around my eyes are tighter
Can not recommend this product enough x

I have recently purchased the eye cream , love it , it’s amazing and fast delivery . Can’t wait to order more of these amazing products . Thank you x

I am a huge fan of this skin care range; the products are such good quality as well as coming beautifully packaged. I did have an issue with a previous order where the courier unfortunately did not deliver the item to my address. Skin Rocks customer service were amazing at assisting me with retrieving my order, and continuously in communication with me until a replacement order was sent out to me. I will certainly continue to buy from this range, it has worked wonders on my skin! 😊

Excellent fragrance free hydrating moisturer! The best moisturiser I have used!!
Checkout, shipping & international delivery were FAST! I’ve never had an issue at all. 🙌🏻🥳

Prompt shipment and beautifully packaged.....Super easy to order, super efficient to arrive on the other side of the world, great product 👌🏻.

Order Number: SR29031.

I purchased The Cream Cleanser and The Gel Cleanser having not used either before but having used, and still using, other Skin Rocks products. Both of these products caused rashing, stinging and itching on my face, neck and chest. I used them initially together (one at night, the other in the morning) then took a break for a few days and introduced them again in isolation but I was faced with the same issues. Prior to use I patch tested both behind my ears (one each ear). Realising that I wasn’t going to be able to use either product successfully, I contacted the Skin Rocks Customer Service team. I was sent an email with an extensive list of questions and a separate questionnaire. I answered every single question within the email and the separate questionnaire which now means they hold personal details about me and can keep hold of this for several years. All of this would be fine if the intensive probing had lead to anything other than basically “we are sorry you had a reaction, everyone’s skin is different, we don’t know what caused it, please get in touch if we can help with anything else.” Essentially I am out of pocket to the tune of £61 (I had a £10 off voucher which is why I decided to treat myself as a belated birthday gift after a three year span which has seen me nearly lose my life after an acute illness and, during a very difficult recovery process, become carer to my previously extremely independent almost 90 year old mother). Joy and happiness have been in very short supply and I thought this little treat would restore some of that especially being able to use the much lauded new The Gel Cleanser. Alas all it has done is leave me feeling patronised, concerned about my personal data and broke. I waited for 9 days after providing all the information they asked for this response. Why? They could’ve told me sorry but you’re out of pocket on day one. Why go through the motions of pretending they care or that some sort of satisfactory to the customer resolution was forthcoming? I am aware they don’t provide refunds on open products but to not have any form of recourse if a product causes an issue is mind blowing and, I think, quite unusual.

My advice is to purchase any Skin Rocks products from other outlets that have a decent refund policy until you’re certain that your skin will respond well to them and then purchase from Skin Rocks directly as they do have some nice offers at times. I am going to try the two cleansers on my mum during our pamper sessions in the hopes that her skin tolerates them.

I am incredibly disappointed as you would have thought that this company, above all others, would do better in these circumstances. I will use up the Skin Rocks items I have, however, I am unlikely to spend further on any other Skin Rocks products in the future after this experience.

Really disappointing customer service for first time customer.

Was meant to get a free flannel on order, but because it was my first order I was also entitled to 15% off. Didn’t realise you couldn’t get both and after receiving order realised I had been charged £8 for the flannel which had been automatically added to my basket!

Contacted customer services and was directed to FAQs and given a complicated set of instructions about how to return it to them, tracked and at my own cost.

When you’re used to excellent customer service from some companies, this comes as a shock and has really put me off shopping there again, sadly. I mean even Temu offer paid refunds!

Absolutely brilliant company, their skin care products are all superb, arrives very quickly and well packed. Highly recommended.

Fantastic customer service and great products!
LOVE them

I ordered the support oil and moisturiser and as well as the products being brilliant, they dispatch quickly. Easy to use and kind to my skin. The best authentic customer service experience I have ever had! You rock !!! 🤙

The moisturiser and facial oil were delivered within a few days and they are top quality products. I cannot recommend highly enough buying from Skinrocks and also check out the very comprehensive app you won’t ever go wrong when it comes to your skincare !

Brilliant products and honestly outstanding customer service. Retinol 2 is the single most effective yet gentle product I have ever used (and I’ve been around). Nothing has ever had more impact on my skin tone, texture, clarity and balance of sebum. No irritation even when used in the dead of winter in north of Sweden, where is my flaky skin? Nowhere to be seen.

Having first ordered the cleanser, I have now also purchased the bookends and can safely say I love the moisturiser and flannel too. Caroline Hirons is my go to guru for all skincare now and she never steers me wrong!

First order with Skin Rocks. I brought the Support Oil. I was sent an empty bottle with no product inside. It was £60. I’m not impressed to say the least!
Raised with customer service to be addressed, let’s see what the response is. But it’s definitely put me off ordering again given the lack of quality control!

Order# SR63965

Absolutely in love with the Skin Rocks Retinoid 1 treatment.

I’ve used retinoids in the past but my skin never got on well with them & gave me redness & a burning pain. This product has been brilliant for my sensitive skin. Delivers results without any irritation. Onto my next refill.

And have to say the customer service team are fab. Big shout out to the lovely Hannah who has been excellent in offering me advice when I was unsure about moving up to retinoid 2 & if I needed to. Some great skin care tips provided by her & very prompt replies too.

So nice to have such a great service & products.