Skin Rocks Avis 

1 204
•
TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Voir plus

Noté 1 sur 5 étoiles

Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Voir plus

Noté 5 sur 5 étoiles

A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de beauté
  2. aussi dans
  3. Magasin de produits de beauté

Écrit par l'entreprise

We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(1 204)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Mostly OK - logistics complicated if out of the UK

My first order didn't go through even tho Paypal was showing it was OK, I had to contact the support because nothing was moving - no confirmation, no warning of the failed payment. Unfortunately, nothing they could do, the kit ran out of stock. Conclusion: don't use PayPal for flash sales if you want to be sure to grab your kit.

My second order went through and was shipped rather promptly, however, if you are located in the EU, be aware that you will go through a lot of hassle to get your parcel (local customs) and will have to pay taxes (not only the regular VAT but also some wicked DHL fees, surprise). I am happy with the kit, however, not ready to go through the tax hassle.

17 octobre 2023
Avis spontané
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Réponse de Skin Rocks

Hello Anna,
I am sorry to hear of the complications you experienced when purchasing your Kit. I do hope you can enjoy your Kit now you have received this. Duties applied by customs our out of our hands unfortunately, however, we are here to support should you need any assistance moving your parcel through customs, and beyond.
Thank you for your feedback.
Lucy, Team CH.

Noté 1 sur 5 étoiles

Love the support oil

Love the support oil , but have loads of trouble with the pump , have reported to customer service , however I haven’t been unable to upload a video to support the claim .

4 juin 2023
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Réponse de Skin Rocks

Hello, I am sorry to hear of you pump issue and trust our Customer Expert Team have resolved this matter in full. Lucy, Skin Rocks Team.

Noté 4 sur 5 étoiles

The face cream I purchased from this…

The face cream I purchased from this brand has worked wonders for my skin. Its lightweight texture absorbs quickly, leaving my skin feeling nourished and hydrated. With regular use, I noticed a significant improvement in the appearance of fine lines and an overall boost in radiance. It has become a staple in my skincare routine.

17 juillet 2023
Avis spontané
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Réponse de Skin Rocks

Thanks so much for your wonderful feedback on The Moisturiser, we are delighted that you enjoy Skin Rocks in your daily routine! Lucy, Skin Rocks Team.

Noté 1 sur 5 étoiles

So disappointed 😔

So disappointed 😔
Got the app and was excited to find the best products for me.
Searched for Vegan , SPF and it told me that Bondi Sands was the best for me.
I went to Boots and bought 4 different products- only to find out when I got home they are not Vegan !!!
Really not happy!
I’ve gone back to the app to see if I made a mistake, but no - it’s recommending Non - Vegan products- as Vegan . Not impressed!

29 mai 2023
Avis spontané
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Réponse de Skin Rocks

Hello Dakoda, Thank you for your feedback. If you are able to reach out to the team at store@skinrocks.com so that we can follow up with you on this matter and correct any errors. Thank you, Lucy, Skin Rocks Team.

Noté 5 sur 5 étoiles

in skinrocks we trust

I have been a fan of Caroline for many years, and all the kits I have bought have been amazing ! Great value for money, super fast free shipping and incredibly kind customer service. I cannot recommend highly enough buying from Skinrocks and also check out the very comprehensive app you won’t ever go wrong when it comes to your skincare !

1 avril 2023
Avis spontané
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Réponse de Skin Rocks

Hello Michelle, your review is a joy to read, thank you for taking the time to leave this incredible 5 star review. We are delighted to hear you love the Skin Rocks App just as much 🤘 Lucy, Skin Rocks Team.

Noté 5 sur 5 étoiles

Superior Service and Product

The products are of COURSE beautiful, but when part of my order did not arrive Lucy responded to my email basically immediately and the issue was corrected in no time. You can trust the service!

21 avril 2023
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Réponse de Skin Rocks

Hi Stephanie, thank you very much for taking the time to leave a review, we appreciate this.
Jodie - Team SR

Noté 5 sur 5 étoiles

The site as always is easy to navigate

The site as always is easy to navigate, shipping is speedy even to the US and most importantly the product is exceptional, just what we've come to expect from the Queen of skin, Ms. Hirons!

20 avril 2023
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Réponse de Skin Rocks

Hello Mary,
This is fantastic news! Thank you so much for your review, we appreciate this a lot.
Jodie - Team SR

Noté 5 sur 5 étoiles

Came to the US faster than something I…

Came to the US faster than something I ordered from California! Package was clean and loving the bag it came with as well!

21 avril 2023
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Réponse de Skin Rocks

Hi Molly, well this is fabulous to hear!! We're so glad that you're loving your order and your new skincare pouch!
Jodie - Team SR

Noté 5 sur 5 étoiles

Wonderful service

Wonderful service. I didn’t receive the wash bag but Lucy emailed me and made sure I did! Brilliant brilliant brilliant

17 avril 2023
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Réponse de Skin Rocks

Hi Zoe, thank you for taking the time to leave a review, we appreciate that!
Jodie - Team SR

Noté 5 sur 5 étoiles

Great service

Delivered when promised.
Great explanations with the product.
Love the little guide on the lid 👌🏽
And as for the free gift bag bonus - delightful 😀

20 avril 2023
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Réponse de Skin Rocks

Hi Mel! Thank you so much for your review, we truly appreciate your feedback and we're so glad that you are enjoying your order.
Jodie - Team SR

Noté 5 sur 5 étoiles

SKIN ROCKS

I rely on Caroline!
And even if I can't afford all her products and kits, also due to taxes, I will always turn to her for information.
I love the app! I find it extremely useful when I need to buy any skincare product for my daughters and me.

16 avril 2023
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Réponse de Skin Rocks

Hello Debora, thank you so much for your review, we are so grateful for your support!
Jodie - Team SR

Noté 5 sur 5 étoiles

Such speedy service

Such speedy service. Quick delivery & absolutely loving the moisturiser!

18 avril 2023
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Réponse de Skin Rocks

Hey Michelle, fantastic news, this is great to hear!
Jodie - Team SR

Noté 5 sur 5 étoiles

Super quick delivery

Super quick delivery. Easy ordering process and good communication 😀

18 avril 2023
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Réponse de Skin Rocks

Hey Deborah,
This is wonderful news! Thank you so much for reaching out and letting us know.
Jodie - Team SR

Noté 5 sur 5 étoiles

Amazing products

Super easy shopping experience, incredibly fast delivery and beautiful products. The retinol 1feels like silk on the skin and has become a staple in my routine. The support oil is a dry oil and really soothes the skin, doesn’t leave you looking greasy and soaks in beautifully. Highly recommend both to anyone. Ps I have combination skin !

18 avril 2023
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Réponse de Skin Rocks

Hello Robyn,
Thank you for your wonderful review, this means a lot to us and we're so glad that you have found some new staples!
Jodie - Team SR

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