Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Voir plus
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Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Voir plus
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Voir plus
L'entreprise a répondu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Coordonnées de contact
London, Royaume-Uni
- store@skinrocks.com
- skinrocks.com
3,6
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Product arrived in the US quickly and…
Product arrived in the US quickly and in perfect eco friendly packaging. What more could I ask for…..?
13 avril 2023
Réponse de Skin Rocks
Hello Larry, this is amazing news! We're so glad that this arrived with you so quickly.
Jodie - Team SR
Both the moisturizer and the support…
Both the moisturizer and the support oil have surpassed my expectations, and they were hi to begin with because this is Carline Hirons brand. I am in absolute love with both products. Shipping was a bit long, two weeks, but not terrible. Brilliant job Team Skin Rocks!!
12 avril 2023
Réponse de Skin Rocks
Hello Robin, thank you for your 5 star review! Your shipping timeframe is extremely out of the ordinary and due to a brief issue with our data feed, our normal delivery turnaround is just a few days - I am sorry that you experienced this in your first purchase with us. It's wonderful to hear that Skin Rocks products have surpassed your expectations 💙💚 Lucy, Skin Rocks Team.
In addition to my previous review of…
In addition to my previous review of the exceptional staff that assisted me with my initial order, the product itself…sublime. I have been battling with an area at the base of my nose (redness, itching, peeling, angry & ugly beyond belief). Nothing I tried made any headway. Enter “support oil.” Within a week/2 times per day…RELIEF. I will be purchasing this product again as well as other items.
10 avril 2023
Avis spontané
Réponse de Skin Rocks
Hi Colleen, this is incredible! Thank you so much for your fantastic review of The Support Oil and we're so glad that it is helping your skin.
Jodie - Team SR
Amazing as always!
12 avril 2023
Réponse de Skin Rocks
Hello, thank you so much! We appreciate this a lot.
Jodie - Team SR
Website is very easy to navigate
Website is very easy to navigate, and the product arrived in good shape. The only issue I encountered was that it took 14 days to arrive, but then again it had to get “across the pond.”
12 avril 2023
Réponse de Skin Rocks
Hello Angela, I am thrilled that your experience of shopping with Skin Rocks was positive! Our shipping is much faster than 14 days usually, the Easter Bank Holiday weekend slowed us down slightly. I hope that you enjoy your Support Oil, let us know how you get on with this product, we would love to hear your review! Lucy, Skin Rocks Team.
Lots of relevant information on App
Lots of relevant information on App. Quick and efficient with sale.
11 avril 2023
Réponse de Skin Rocks
Hi Mary, we're SO thrilled that you are loving the Skin Rocks App!
Jodie - Team SR
Réponse de Skin Rocks
Hi Lucy, we're delighted to hear this and we're so grateful for your review.
Jodie - Team SR
Réponse de Skin Rocks
Thank you for your great feedback Christy, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Why can’t I pay in Pounds? I’m Australian not American.
I like the product so far, yet objected to the fact I was charged in US dollars when shipping to Australia. The US vs Australian exchange rate is one of the worst for us so I’d like to know why I couldn’t pay in pounds. It just seems like a way for your organisation to make more money.
11 avril 2023
Réponse de Skin Rocks
Hello Danielle, thank you for your feedback, we understand your frustration that you are no longer able to pay in GBP and are directed to pay in US dollars. We are hoping to introduce Australian Dollars in the future along with many other currencies to allow our wonderful customers to pay in their local currency. Lucy, Skin Rocks Team.
This is the 2nd time I’ve made a…
This is the 2nd time I’ve made a SkinRocks purchase and I am blown away by the promptness and genuine care with each delivery.
12 avril 2023
Réponse de Skin Rocks
Hey Katie, thank you so much for your continued custom! We're so glad to have welcomed you back, thank you for taking the time to let us know your thoughts.
Jodie - Team SR
Delivery time
Delivery time - took 3 weeks to arrive. Was not shipped until 2 weeks after order was placed. Delayed response to my query as to why. No apology. Not happy. After such great initial service this is disappointing and has me wondering whether to order via SpaceNK who do a great job every time on International delivery and comms.
11 avril 2023
Réponse de Skin Rocks
Hello Susannah, I am disappointed to read your feedback and can only agree with the service you have been provided here. We identified an issue with our data feed which had delayed your order information being shared with our warehouse, which is why your order was delayed. I am so very sorry that you was not informed of this issue and that you did not receive an apology for this delay. Please know, this is absolutely not the usual standard of service we provide and hope that we can turn this experience around for you should you trust us with your future orders 💙 Team Skin Rocks.
Five stars, as always with Skin Rocks
Super easy to order, super efficient to arrive on the other side of the world, great product 👌🏻
11 avril 2023
Réponse de Skin Rocks
Hi Tanya, thank you!! This means a lot to us.
Jodie - Team SR
Speedy delivery and well packaged.
11 avril 2023
Réponse de Skin Rocks
Hello Daniele, thank you so much for your review, we're thrilled to hear that!
Jodie - Team SR
The website is really helpful which was…
The website is really helpful which was great. However, the delivery time on my order was poor. I waited 11 days on it being sent to me.
10 avril 2023
Réponse de Skin Rocks
Hello Lynn, I am sorry to hear of the delay in your order delivery, please reach out to our Customer Expert Team if you are ever in any doubt about an order placed with Skin Rocks, we will be happy to follow this up for you and get things moving again. I am delighted that you now have your Retinoid 1 and that you found Skin Rocks website helpful. Thank you for taking the time to leave us your feedback. Lucy, Skin Rocks Team.
Great Product
I saw the product launch on Instagram and was convinced enough to buy the serum, retinol and moisturiser. I haven’t used the products long enough to see results but they are lovely products to use and do not cause my skin to react. Even sensitive skin brands can irritate my skin, but was pleasantly shocked that none of these new products irritated my skin. The only thing that has made me give 4 stars is the packaging. The jar/pumps are quite heavy and bulky for the quantity inside. I would personally prefer the packaging size reduced for environmental reasons.
7 mars 2023
Avis spontané
Réponse de Skin Rocks
Thank you for your honest feedback Alison. We are delighted that your usually sensitive skin has not experienced any irritation using Skin Rocks product range. Thank you for your purchase of the Skin Rocks product range 💚 Lucy, Skin Rocks Team.
Always the best service from Skin Rocks.
5 avril 2023
Réponse de Skin Rocks
Hello, we're so happy to hear this, thank you for taking the time to tell us about your experience!
Jodie - Team SR
Love it! Skin Rocks actually rocks
Prompt shipment and beautifully packaged. Love the purple and the ability to reuse the lovely bottle by purchasing refills in future. I couldn’t wait to finish my previous retinoid to try Skin Rocks. Product itself is lovely (consistency, feel on skin) and looking forward to reaping the benefits of using it.
5 avril 2023
Réponse de Skin Rocks
Hello Carolyn, thank you so much for your review! We are delighted that you enjoy the refills, we can't wait to hear more about your results.
Jodie - Team SR
I saw this on good morning trinny and…
I saw this on good morning trinny and Caroline.
I am just competing the first week so early days as yet
6 avril 2023
Réponse de Skin Rocks
Hello!
Please do let us know your thoughts after your skin has completed a full skin cycle (4 weeks) we cannot wait to hear!
Jodie - Team SR
Réponse de Skin Rocks
Hi Maria, yay! We're delighted to hear that.
Jodie - Team SR
From ordering online it was easy and…
From ordering online it was easy and delivery was quick. Will definitely buy again
5 avril 2023
Réponse de Skin Rocks
Hi Mary, we're pleased that your shopping experience was quick and easy, thank you very much for letting us know.
Jodie - Team SR
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