Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Voir plus
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Voir plus
L'entreprise a répondu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Coordonnées de contact
London, Royaume-Uni
- store@skinrocks.com
- skinrocks.com
3,6
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Skin Rocks
Hi Janet, thank you! We truly appreciate your feedback.
Jodie - Team SR
Excellent service.
5 avril 2023
Réponse de Skin Rocks
Hi Casey, well this is wonderful! Thank you so much for taking the time to leave a review.
Jodie - Team SR
Disillusioned and Let Down.
My wife is an avid fan of Caroline and is alway looking at her FREAKS site so I had no hesitation to order the new kit on the 11th April for her birthday. We went away to celebrate expecting to be able to surprise my wife with her gift. When we came back, no parcel from Skin Rocks has been delivered but the £185.00 has been taken out of my account.
I have contacted the site with no response.
Credibility lost
7 avril 2023
Avis spontané
Réponse de Skin Rocks
Hello Derek,
Unfortunately we are unable to see any contact from you and we would like to make this right. Please could you kindly email us at store@carolinehirons.com?
Team CH
Really enjoying products and app
5 avril 2023
Réponse de Skin Rocks
Hi! We're so glad to hear this, thank you so much for taking the time to let us know.
Jodie - Team SR
Great product
I bought the retinoid 1…great packaging, delivery was extremely quick & the product was easy to use / had useful instructions. I specifically loved the amount of product size you should use on the top of the lid - why has no-one thought of this before?
5 avril 2023
Réponse de Skin Rocks
Hello Liz, we're so happy to hear that you are loving Retinoid 1 and the information provided around this product!
Jodie - Team SR
Excellent service
5 avril 2023
Réponse de Skin Rocks
Hi Sally, we're so grateful to hear that, thank you!
Jodie - Team SR
Réponse de Skin Rocks
Hi Paula,
Thank you so much, we're very happy to hear that!
Jodie - Team SR
Great products and delivery is timely.
30 mars 2023
Réponse de Skin Rocks
Thank you for taking the time to leave us a 5 star review Kim! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Jenny! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Catherine-Anne! Lucy, Skin Rocks Team.
Brilliant service
Brilliant service, fast delivery and the support oil is amazing. Very happy and will be shopping with skinrocks again
29 mars 2023
Réponse de Skin Rocks
Wonderful to hear your skin is finding the Support Oil amazing Louise, its my hero product right now! Lucy, Skin Rocks Team.
Excellent
Excellent, fast processing and delivery. Great communication regarding delivery as to when/signature requirements, etc
Would not hesitate to order from Skin Rocks again.
29 mars 2023
Réponse de Skin Rocks
Thank you Mary, your 5 star review is wonderful to read! We hope you LOVE your incredible order of Skin Rocks product range. Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Thank you for your positive feedback, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Thank you for your great feedback Magdalena, your continued support means so much. Lucy, Skin Rocks Team.
Communication was excellent
Communication was excellent. Shipping was fast. Will order again.
27 mars 2023
Réponse de Skin Rocks
Great to hear your experience shopping with Skin Rocks was worthy of a 5 star review! Lucy, Skin Rocks Team.
Good value and great products.
26 mars 2023
Réponse de Skin Rocks
Thank you Kate, your 5 star review means so much to us! Lucy, Skin Rocks Team.
Order was delivered super quick
Order was delivered super quick, within 48 hours. Beautifully packaged and the note from the founder was a lovely touch.
27 mars 2023
Réponse de Skin Rocks
Thank you for your lovely feedback Paula, we hope your skin will love your Support Oil! Lucy, Skin Rocks Team.
Really lovely product
Really lovely product. Not sure it's worth £60 and one pump is arguably not enough, otherwise I feel like I'm pulling at my skin. Lovely to use but not sure I'd buy it again at that price point.
26 mars 2023
Réponse de Skin Rocks
Hello Anna, thank you for your honest feedback. What works for one skin may not work for another and this experience is completely subjective. Of course we want you to fall in love with our products but if you decide the Support Oil isn't for you, perhaps you'll fall for another Skin Rocks product 💙 Lucy, Skin Rocks Team.
Easy to order online
Easy to order online
Quick and efficient delivery. Excellent product which works.
26 mars 2023
Réponse de Skin Rocks
Thank you so much for your excellent feedback, so happy to hear your skin is enjoying Retinoid 2! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
So happy to read you are enjoying your Support Oil and Fragrance Free Moisturiser 💚💜 Lucy, Skin Rocks Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.