Softserveclothing Avis 

Company USED TO BE GOOD. I have like 20 sweaters from them. However is been over 3 years since I ordered a blanket from them - they never sent it and stopped replying to emails about the order over a year ago. I spent $85USD and still haven't received it. Waste of money, don't know what happened.

If I could give it 0, I would. Had delays in shipping, which I understood. But it has now been 3 years since I ordered and no one will return an email anymore. I just wanted a refund of the fifty dollars I spent with this dishonest company.

This operation is a total scam. Haven't received my order or my refund, nor do I expect to. I have reached out to customer service multiple times and have received no response. Don't waste your money.

In January 2023 I pre-ordered a hoodie, paid for it and waited for it to arrive for my son’s birthday in April. Today is March 5, 2025 and the company refuses to respond to me and refuses to ship my item. I have contacted the Better Business Bureau several times, all I can do is keep reporting them. Up until this pre-order we had good luck with the company even though the quality of the clothes wasn’t spectacular.
If they’re not going to send me the sweatshirt then send me the money back. I’m not asking for more than what I am owed.
Beware of using such a shady company.

I thought I was ordering from a legit Carhartt site. Turns out it was a scam from this company. They took my money and no coat arrived. They owe me $68+. I was such a sucker.

Absolutely horrible. If I could give this 0 stars I would. I ordered so much from this company and they kept saying for over a year that they will ship my items and never did. I lost hundreds of dollars. Stay clear of this shop, so upset over this

We as consumers need to stop accepting such terrible quality clothing. Their advertisements and videos are blatant lies. This is a 10 dollar temu or shien quality level hoodie. Pills and falls apart after 1 wash, not soft at all. Rough material, ugly, shapeless and cheap crap. SCAM SCAM SCAM.

Bought the item they sent it. It was horrible and wanted a refund. After numerous emails I have had zero response. Another scam company.

I just noticed this company is advertising AGAIN after being silent for months… I was yanked around for months! Promised a refund after waiting more than 8 months for my order. They then ignored my email. I saw they were back advertising so I emailed them again, no response. Do not order from them

I would give 0 stars if I could. They claimed delay after delay and then offered a refund since their products were never gonna ship and kept saying they would escalate my refund and now they refuse to answer my emails about getting a refund. DONT WASTE YOUR MONEY!

I had basically the same experience as the other people reviewing here. I received my first two hoodies, and I liked them a lot. So much that I kept giving the company the benefit of the doubt when I was being strung along. I received countless emails about production problems, your hoodie will be shipped on this date, sorry for the inconvenience, etc. until finally all communication stopped. And, of course, too late for any refund from my bank. Please don’t let my experience and those of all these other customers fall on deaf ears! DO NOT ORDER!!

I ordered some clothing from the soft serve clothing store back in December 2022. A month later I still hadn’t received the order, so I contacted their customer service team and was emailing rep named D (for the sake of the employee I won’t write his full name). He said that it’d be shipping on June 2023 & due to the inconvenience he’d organise a $50 gift card (which I never received). August 2023 still no items, another email later shipping will now be end of October 2023. I emailed back telling D it was not good enough and that I wanted the items now or a complete refund; he mentioned that “transition with our new manufacturer has taken longer than we expected and we never want to sacrifice the quality that you have come to expect from us. Our new manufacturing partner has finally got our quality standards down and we are back to sewing hoodies full time again. Your items are in production and our entire team is working non-stop to try and speed this process along”. This company has taken almost $300 of my money with no product to show for it. I’ve attempted to contact them again and all I’m getting is an automated response. This company is absolutely appalling and I would not recommend them or shop with them again; as all they seem to do is take your money and lie. If this is how they treat customers, then I genuinely hope that they get shut down because their company is simply fraudulent and despicable.

I ordered a speciality hoodie over 2 years ago and have been promised this hoodie as well as an additional hoodie to help “compensate” for the time it has taken. Like someone else said now they are ignoring me. I received my first order fine but not now. And they won’t respond to emails. Bad company. Bad customer service

Same as everyone else here. At the time I placed my order this company seemed to be delivering with great reviews. It's now been 18 months since they took my money. After many false promises, they stopped responding to my inquiries. I cannot believe they have the gall to continue to operate their website. It may have been legit once, but now it is definitely a scam.

Crooks. Still owe me $106.00 in merch never shipped. Sent unfulfilled invoice at least a dozen times. Brushed me off many time with false promises.

I have had the same problem as what many others are writing - I ordered clothing at the beginning of March, haven’t received them, and have not had any responses to several emailed requests. Looks like I’ve been scammed.

Like everyone else, I placed an order I never received and got no response to my emails requesting an update. If you ordered with a credit card, dispute the charge with your credit card company. I was refunded by mine in less than a few hours. I also just noticed that I stopped receiving marketing emails from them completely the SAME DAY I placed my order. Doesn't seem to be a coincidence.

SCAM! Run! If you have placed an order and never received it, pursue a refund with your financial institution or PayPal! They had decent products at one time and now if they ship, the product is shoddy. Do not order. Check Facebook site for reviews and you will see the stories!

Order confirmed and payment rendered....never received merchandise. Will not respond to e-mails. No customer support phone number. Filed complaint with BBB.

I ordered the hoodie on 3/25. Order Number: #1354482727. It's now 5/9, and I still have not received it. I emailed them three times asking to cancel, but I did not receive a reply or credit. For everyone out there who is in the same boat, dispute the charge with your bank or credit card. Ask your bank to wipe out the charge. My card is with Wells Fargo, so I contacted them and opened up a case. They investigated and deleted the charge.