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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have ordered from Soho Poms multiple times and each time we are blown away by the quality of their bags and other pup items! We have 2 of their carriers which our Pomeranian LOVES! He even uses it... Voir plus

Noté 5 sur 5 étoiles

We have been using Soho Poms since my Pomeranian Melvin was a puppy. We now have three of their carriers; Rainy Bear, Berwick and Camden and love them all! We also get our harnesses from them because... Voir plus

Noté 5 sur 5 étoiles

Fabulous Company, products and customer service! My boys LOVE there large SoHO carrier bag so much ! They sit in it even at home 🫶🏻

Noté 1 sur 5 étoiles

This bag is very badly designed. I used it twice and ended up throwing it away. The base is extremely rigid and wide, so it doesn’t sit comfortably against the body, and my dog was constantly t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

123 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 2 sur 5 étoiles

Client Support

Once the package is handed to Royal Mail the responsibility in order client to receive what was ordered it is not ending. Order was placed on 03.05.2024 and today 19.05.2024 the item is still not received. Once this was signaled to you I received evasive replies that I have to "work myself" in order to receive my item for what I paid the price and the delivery costs.

3 mai 2024
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Réponse de Sohopoms

Dear Marius,

We are sorry to hear your parcel didn't reach you easily. The parcel was sent to you overseas using Royal Mail. After reaching your country, your local courrier is taking over. Our carrier has told us they they left instructions for you to retrieve your parcel at your post office. We are sorry we could help any further at this stage.

All the best,
SohoPoms

Noté 5 sur 5 étoiles

Good service and responded to my…

Good service and responded to my queries!! Will buy more products in furture

15 avril 2024
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Réponse de Sohopoms

Thank you for your kind words Natasha and we look forward to hearing from you again in the future.

Many thanks,
SohoPoms

Noté 4 sur 5 étoiles

We got there in the end

We have a six year old Pomeranian which we have had since it was three months old. Teddy is actually our grandsons dog. Our grandson lives with us as he has learning/social difficulties and his Mum is profoundly deaf.
Teddy was always groomed regularly but the groomer used to shave him which adversely affected his base coat. We changed groomers as she has been brilliant in trying everything possible to improve Teddys base coat. Teddy does not like grooming and is always difficult. Our groomer made us aware of Soho Poms.
As a 79 year old pensioner finance is extremely tight.
I sent e-mails and eventually decided to purchase the alopecia grooming pack, which was pricey. We had difficulties because there was no overall plan on how to use the products. The videos were difficult because they are not predominantly English. The writing on the bottles was too small to read. We eventually got to grips with what was necessary.
The important point is that using all the products there DOES appear to a slight improvement in Teddy's coat which is very positive.
Our suggestions to Soho Poms would be :-
1. Have readily available use age plans for all products.
2. Have designated English videos.
3. Look to make the products more readily available to people on limited income.
I believe the products appear to work which is great

15 avril 2024
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Réponse de Sohopoms

Dear Peter,

Thank you for your honest review and detailed feedback. We take all feedback on board and would like to thank you for your recommendations with regards to the Pomeranian Beauty products.

The particular product in question is supplied by a Spain based company and so this is part of the reason why the videos are not all in English. However, we are undertaking a re-structuring and re-shooting of the instructions for these particular products because of the reasons you've mentioned.

We hope that Teddy's coat continues to improve and please don't hesitate to reach out to us at info@sohopoms.com if you need any further guidance with the range.

Many Thanks,
SohoPoms

Noté 1 sur 5 étoiles

I paid extra for 2-3 day shipping and…

I paid extra for 2-3 day shipping and it arrived nearly a week later

11 avril 2024
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Réponse de Sohopoms

Hi Bertie,
Thank you for your feedback. We have escalated the issue about the delay to avoid this to recur. Sometimes shipping can take slightly longer due to many different reasons that we cannot always control. We have sent you an email for a follow up on the matter.

All the best,
SohoPoms

Noté 5 sur 5 étoiles

Beautiful quality harness and lead for…

Beautiful quality harness and lead for my 2 teacup chihuahua's.
Great service and delivery.

8 avril 2024
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Réponse de Sohopoms

Hi Sangita,

Thank you for your lovely review. We hope to see you again soon :)

Best regards,
Sohopoms

Noté 5 sur 5 étoiles

Good Quality Items

This company has very good communication and quality of goods. I bought a lovely harness for my French Bulldog Millie which fitted her very well and only sorry I could not include a photo with this review. Just added a photo!

4 avril 2024
Avis spontané
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Réponse de Sohopoms

Thank you so much for your lovely review! We greatly appreciate it and we hope Millie enjoys her harness!

Noté 5 sur 5 étoiles

my dog's coat is very smooth and…

my dog's coat is very smooth and fringes are combed after this shampoo and conditioner . The products are expensive but it's worth the money, also it’s smell unique

2 avril 2024
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Réponse de Sohopoms

Thank you for your very kind review. We appreciate your wonderful feedback and hope you and your dog continue to love our products!

Noté 5 sur 5 étoiles

Sohopoms Harnesses - Not just for Poms

I purchased the navy denim and the blue yeti bowl & bone dog harnesses from Soho Poms and I’m delighted with the quality. They’re both different in style and I find the Yeti harness fits my Shichonpoo better than the other one (both the same size) but he looks v smart.

I received exceptional service and had to email due to a fault with a discount code but Charlotte on the other end of the chat was amazing and dealt with my query efficiently and effectively.

For anyone that doesn’t have a Pom but has a small breed, I’d 100% recommend this brand and this site - just measure up before you do to make sure items fit your furbaby. A happy customer. Thank you.

29 février 2024
Avis spontané
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Réponse de Sohopoms

Thank you for your lovely review Rachel, we really do appreciate it!

We will pass on your kinds words to Charlotte and if there's any further products we can assist you with in the future then please don't hesitate to let us know.

Noté 5 sur 5 étoiles

The groomroom shaved my Pom destroyed…

The groomroom shaved my Pom destroyed my little dogs fur was so horrible looking at him and come across sohopoms and give this ago my dogs fur coming along niceley and feels so nice couldn’t of got any better of products

18 mars 2024
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Réponse de Sohopoms

Dear Amy,
We are so glad you got it sorted and your Poms looks amazing and loves his new grooming routine :) Please feel free to contact us if you need more guidance or recommendations.

All the best,
SohoPoms

Noté 5 sur 5 étoiles

I have been using the Pomeranian…

I have been using the Pomeranian shampoo and conditioner for a while.. they are very luxurious and smell great... leaves the dogs fur squeaky clean.. Amazing products..

11 mars 2024
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Réponse de Sohopoms

Thank you for your kind words Claire and it's so lovely to hear that your dog loves our shampoo!

Noté 5 sur 5 étoiles

SohoPoms dog Carrier large (Pink) - great for pugs too!

SohoPoms dog Carrier large (Pink). Found this company via a google search - fantastic! Top quality products. Am so pleased with this carrier and my fur baby (pug of 9kgs) loves hopping in and being carried around. Is the perfect size (large) with straps very securely remaining attached! Beautifully made, my baby girl snuggles right in and is well supported with a good base (not found in most other dog carriers!). Thank You SohoPoms, worth every penny!!

28 février 2024
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Réponse de Sohopoms

Dear Michelle,

Thank you for your excellent review about our Rainy Bear Carrier.
We are so pleased your puppy loves it and gets comfortable in it :)

All the best,
SohoPoms

Noté 5 sur 5 étoiles

Saga absolutely loves her toy selection…

Saga absolutely loves her toy selection from Sohopoms. And I love rose oil shampoo, because after wash she smells like roses).

15 décembre 2023
Avis spontané
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Réponse de Sohopoms

Dear Ekaterina,

Thank you for your feedback, Gloria Plush toys are indeed amazing and we are really happy Saga loves them. Glad you also love the shampoo scent of rose :)

All the best,
SohoPoms

Noté 5 sur 5 étoiles

I love the Shampoo

I love the Shampoo, smells great and easy to use. I use it on all my dogs.

9 mars 2024
Avis spontané
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Réponse de Sohopoms

Dear Kathleen, thank you for this lovely review about our Rose oil Shampoo, we also offer the sensitive version for delicate skin should you be interested in the future :)

All the best,
SohoPoms

Noté 5 sur 5 étoiles

Its Perfect...!

I purchased a RainyBear Dog Carrier for my new Puppy and its perfect. I take him everywhere in it. He loves it and loves to sleep in it even at home. Would 100% recommend...

24 février 2024
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Réponse de Sohopoms

Hi Mandy,

Thank you for your lovely review and it's great to hear that your little puppy loves his new carrier!

Thank you,

Soho Poms

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