I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, b... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Voir plus
L'entreprise a répondu
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Voir plus
L'entreprise a répondu
I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Coordonnées de contact
Lysander House , BS10 7TQ, Bristol, Royaume-Uni
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bien
653 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service during a stressful time
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incredibly patient, clear and kind throughout the whole conversation. He took the time to explain everything properly and made sure I understood what would happen next, which really helped put my mind at ease. Excellent customer service. Thank you Ethan
9 mars 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great person quick response
3 mars 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very bad
Very bad. No one is offering real help to resolve the matter.
Offering confusing information and passing from o e agency to another. I am still waiting for a resolve.
19 février 2026
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was very helpful
Liliana was very helpful, she was also very knowledgeable & assist me through the process, first class service
25 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.
I sincerely hope the government and the relevant regulatory authorities take notice of how customers are being treated. The way this matter has been managed has caused me significant financial and emotional distress.
21 février 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liars, thieves and incompetent clowns.
Awful at every possible opportunity. Was involved in a non fault accident, provided three separate independent witnesses, these clowns only bothered to contact one, and immediately went off of the third party's witnesses and found me at fault, despite it being both illogical and an insult to my riding experience. Don't know whether they're just incompetent at their jobs or just too lazy to do it, after all they already had my money, why bother actually uphold their end of the contract we signed?
Oh, forgot to mention, they illegally withheld a refund, despite them themselves telling me I was entitled to it. Lied to by multiple different agents, they missed every deadline and were just truculent and argumentative the whole way through. Had to go to financial ombudsman in the end and shockingly very soon after I got my refund. Still waiting for my apology though and will now be reporting them to trading standards as they're not upholding their end of our contract, which is against the Consumer Rights Act section 36 subsection 4. Do yourselves a favour and stay far away from these idiots.
20 février 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Somerset Bridge Insurance.
My claim has been ongoing for over four months, despite me repeatedly chasing for updates. Communication has been poor throughout, and I was left completely in the dark for long periods of time. After months of waiting, I received a call today advising that they intended to close my claim because the third party had apparently said they would contact me directly. No one ever contacted me.
So after four months of delays and me having to constantly follow up, they were prepared to close my claim without ensuring the matter had actually been resolved. What exactly am I paying insurance premiums for?
To make matters worse, I was told that I would need to pursue recovery of my excess myself, as it is “not their loss but theirs.” That is completely unacceptable. The whole purpose of paying for insurance is to have the insurer handle matters on your behalf not to leave you to chase third parties and recover your own money.
Due to the excessive delays, poor communication, and the stress and inconvenience caused, I expect compensation directly from Somerset Bridge Insurance for the time wasted and the mishandling of my claim. This situation has arisen because of their failures, and they should take responsibility for putting it right.
This experience has been a complete waste of my time and money. Based on my experience, I would not recommend this company.
19 février 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Facing an enormous amount of distress…
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed, very reassured, greatly educated, and extremely well cared for. I don't know what else to say . Brilliant, professional,very human,
17 février 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Call handler excellent
Call handler extremely helpful. She explained everything very clearly and carefully and was very pleasant and patient
17 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Kind and experienced operator
I had a good conversation with the operator who was kind enough to ensure me that everything will be took in consideration and she was kind enough to explain everything.
At the beginning I was unsure what i need to and what will happen but once we start talking and everything was explained, I calmed down and understood that I be rest assure that the situation will be resolved.
7 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Customer service
After a scam involving my car the customer support team ( Kaci ) was brilliant. Couldn’t fault it
16 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very clear instructions from the claims advisor
Very clear instructions from the claims advisor.
10 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe dealt with my problem…breakdown in severe weather conditions
Chloe dealt with my problem professionally, quickly and with understanding, empathy and consideration. She was a pleasure and calming influence to speak to.
7 février 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Utterly useless in the event of a claim
Utterly useless in the event of an incident.
Extremely poorly trained claim handlers, poor communication and general incompetence.
You might get a cheap quote but you will pay if you need to deal with a claim.
They are awful, avoid them at all costs.
31 janvier 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID AVOID AVOID
My car got stolen over 2 months ago and they are incredibly slow at processing my claim.
I have had to chase them repeatedly to even look at my claim and therefore do their job for them.
I have still been paying for a service I haven’t been able to use thanks to their incompetence.
Totally unacceptable and outrageous!


23 novembre 2025
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear communication
Prompt and clear communication. Kind and professional, especially when shaken by a road collision.
27 janvier 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.