Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Voir plus
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Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Voir plus
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Voir plus
L'entreprise a répondu
This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Coordonnées de contact
2995 Page St, N5V 4P6, London, Canada
- 8336497772
- info@sondercare.com
- sondercare.com
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very nice man delivered the bed and set…
Very nice man delivered the bed and set it up. Very careful while doing so . Could not have been better
The delivery team was punctual
The delivery team was punctual, polite and knowledgeable.
Extremely caring company
Looking for an electric bed for home use can be a challenge. We chose Soundercare because your web site was very informative and the staff (Ben) answered all if our questions. The transaction was very smoothly and we were kept informed. The company and all of the staff really cared about our needs.
SonderCare did a great job
David at SonderCare did a great job of guiding us through the product and delivery process to make it all painless.
courtesy of staff and efficiency.
Great product and customer service.
Instant communication from the company. Terrific coordination between the company and the delivery company. Well oiled set up once the bed got to my house.
Quality product and excellent service
Quality product and excellent service!
Kyle was a pleasure to deal with, he took the time to answer my questions and did so in a patient, helpful and professional way.
The delivery team was conscientious, careful with the set up and provided an informative demo - meeting their “White Glove” delivery commitment!
Taking care of elderly parents can be stressful at times and the value of dealing with a company who demonstrates understanding and a sincere interest in meeting the needs of their customers can’t be understated. Thank you to the Team at Sondercare!
A very satisfied customer
Detail of the product was very informative. Representative was always available for questions. Purchase process was made easy. Staff was professional and friendly. Very happy to find a hospital bed that doesn't look like a hospital, but has all the functions of a hospital beds. It meets all my son's needs and ours!!!
Great experience and superb job!Victoria was extremely helpful in…
Victoria was extremely helpful in helping me to understand how the bed will help my mom and all caregivers. She worked very hard to ensure I got the right bed for my mom. Her follow up on the order was professional and reassuring. I was surprised that she responded to my email and my questions late at night. This is extremely helpful especially we are in need of a suitable bed for my mom urgently. She had done a superb job and we appreciated her effort.
Also, David called me a few times to confirm the exact time of delivery as we move to a condo and booking elevator for delivery is very strict and limited to time. His calls helped to alleviate a lot of my stress. Thank you David for the calls.
Amazingly, Andrew has done a fantastic job in delivery, set up, showing us how the remote works as well as leaving the bedroom spotless. My husband and I were impressed with his skills, tidiness and professionalism.
In view of the whole process from my first enquiry email / call to getting the bed, we experienced the professionalism as well as natural warmth from the above mentioned staff. Excellent job and well done.
Sales to Installation was great!
Sales experience was great! The demo was a good selling point (thanks Ben and Kyle). Victoria was very informative and helpful. The installers were professional and helpful. So far, my sister likes her new bed. I’m hoping that continues. Thank you.
Virtual Demo and online order made it easy
Virtual Demo was very well done and online ordering was seemless.
As soon as I placed the order I…
As soon as I placed the order I received a call helping me through the shipping process. The representative was courteous and pleasant. The item ordered came as expected and packaged well.
My mom loves her new Sondercare bed
My mom loves her new Sondercare bed. She is able to sleep better and move the bed position to more comfortable positions when necessary.
Great service
Great information and customer service. Very helpful with all the questions we had.
This is the best bed that i have ever…
This is the best bed that i have ever gotten. I am handicapped, and have had trouble with beds. I found this online and cked out the company. The people were very helpful, and had great personalities. Whatever i needed , or asked about they answered. I bought the premium aura twin bed, and sheets, stand and extra length part also the extra bars.All are top notch as is the bed. This is the most sturdy bed , and i would recommend it to anybody.The installers were very nice and polite. They did a super job and and answered all if our questions.
We are very happy with the bed
We are very happy with the bed. It far exceeds the description. The sales, delivery , setup teams were very responsive as well. We would highly recommend this bed to anyone else. It is a bit pricey, but the quality reflects just that
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