SON OF A STAG Avis 

Ordered supposedly in-stock jeans online and expected to receive the item a couple of days later (as suggested by the website).

One week later, after no contact and no real response to my customer service email, I receive a message explaining the size I ordered actually isn't in-stock. I agree to take a size larger and to receive them on a particular day. No further contact. Expected date of delivery passes. I email again asking for a refund. A few hours later I receive a dispatch update from DHL.

This has been such a protracted, annoying experience that probably isn't over yet (I'll still have to return these jeans). The customer service person Oscar seemingly tried their best, but overall it's been really poor and I'd struggle to recommend Son of a Stag in the future. Rivet and Hide and Redcast Heritage were both much better shopping experiences!

Expensive returns policy: £6 delivery charge and £6 return postage for a single item.

Can't fault Son Of A Stag for their impeccable service. More than once, they've personally called me or gone beyond the call of duty to rectify any small issue with my order. So, that, coupled with their excellent stock of top quality men's apparel make them a five-star retailer! A particular mention goes to Oscar, who took customer service to a whole new level this weekend. Thank you!

Amazing store with incredible service. I just ordered a pair of paraboots to NYC and they were packed and shipped by SOS within 48hrs. Had a small hiccup with DHL stateside and the Son of a Stag representative, Oscar, went above and beyond to help me resolve this.
5 more stars to Oscar alone! He was professional and efficient in dealing with the tariff/border issues and the shoes were delivered the same day it was resolved.

I could not be more happy with my purchase from Son of a Stag and Oscar really made it that much better. I will be ordering from them again!!

I had a good experience with this shop overall.

I initially encountered an issue with my order and gave them a 1-star rating because the customer service was bad and refused to fix the issue.

However, once their e-commerce director, Chad, got involved, everything turned around. He was eager to resolve the problem and even processed a partial refund on a Sunday night!

His dedication really stood out, and I’ll definitely be shopping here again.

Best Menswear in the U.K. Hands down. Products amazing. Staff amazing. Specially note to Linda.

son of a stag has a brilliant offering of clothes and super helpful staff, Martin and Oscar in particular are two gentlemen that stand out and also Rudy the owner is brilliant. They all work hard and are passionate about what they do. It has the true spirit of an independent business with people who care about what they do. If you want an authentic shopping experience with people who care go to son of a stag.

Adore this place.
This shop started my journey (and now obsession) with Trucker caps. And I try to go back as much as I can. It's got that great balance of staff coming to you straight away but always feeling like they're helpful rather than pushy. They know their stuff and always seem to go above and beyond to make sure you get what you want. Utter gem of a place

Great store and Service!
Recently bought 2 MerzBSchwannen T shirts from them due to the fantastic service and time they spent with me
Can’t fault the staffs knowledge of their product… very informative!
Will invoice be back for more!!

Great honest 5* service. I wanted to buy some Red Wing boots but I had difficulty with the fitting on these boots. I spent nearly an hour trying lots of boots on. I didn’t buy any on this occasion but the service was really nice outstanding & they were super honest - reason why I didn’t buy - this time. The only criticism is that they have a crazy price big choice of everything which means that you have to know what you want or rely on their expertise. The staff are real experts with an incredible amount of knowledge and better than anywhere else that I have tried. The service levels match the great choices they have. I will visit again when I am in London but will come with plenty of money and lots of time to shop properly as I now know they have the biggest selections in Europe for many brands of jeans, jackets, shirts, etc. They have a cool website too but best to go in person to experience all of it.

Bought a t-shirt online to find it didn’t look the same colour as the website. Returns policy is 14 days, much shorter to other websites and clothes shops. Got an unhelpful and snarky email back before they stopped replying entirely until I started a case with PayPal to get my money back. Would avoid like the plague.

Really poor customer service and no communication regarding sizing issues. I returned an XL T shirt to exchange for an XXL and when it arrived it was actually smaller than the original XL. I returned the T shirt for a second time, but the returns slip was attached to the fancy box it came in, which they later declared as actual damage to the box and so they could not sell the item again and would have to source another box, even though the item inside was in perfect condition. I offered to cover the cost of the box from the original purchase price but instead, without further discussion I was given a store credit, which i didn't want, and which was actually less that the purchase price of the original item, after this all communication stopped. Now, i understand that in their mind the box was damaged, but in my mind i didn't pay for a fancy pretentious box, i paid for the T shirt, which was returned in perfect condition. No mention was made of the sizing issue, Jay Shipley just did what was easiest for them. Considering how expensive the item was and the fact that it was their sizing that generated the return, i was expecting better customer service, not a quibble about a box that would end up in a bin anyway. Consequently i have been essentially forced to use the store credit for an item i didn't really want. I contacted them through the chat box on their own website and emailed Jay Shipley direct, but i have received no response from them at all. I will not be using this merchant again, and i would caution anyone when buying from them that their customer service online is not what it should be given how expensive they are and their high-end website

UPDATE…… I have since received a call from Rudy at Son of a Stag and i have to say that i ended up very impressed with how they resolved the issue. They have apologised and fully explained how my issue seemed to have slipped through the cracks and refunded the difference between what i originally bought and what i ended up buying with the store credit. I don't often feel that it is appropriate to withdraw my original comments, but on this occasion i feel it is. Well done Rudy and Son of a Stag, you have turned a disgruntled customer into a fervent ambassador, an acceptable explanation and refund of the difference in purchase was well received……thanks ….Simon

Just visit the place to see what all the noise is about or check out their website & insta. Amazing denim mecca, amazing clothing, amazing footwear, amazing staff, amazing place. Unique in every sense. Do it or regret it!

Was recommended by a friend to pay a visit to the shop and I’m glad I was. Some very cool items in the selection and enjoyed the in store experience a lot more than I usually do. Ended up ordering another pair of the same jeans in case I lose them on my travels. Would highly recommend.

Big thanks to Oscar and the team for their support in helping me buy a bag recently. He was really helpful in sending photos and back and forth answering more specifics - also I love the stock list of brands they manage.

I discovered the store on Instagram. The have a great product choice and really amazing quality clothing. Got a great advice and the shipment was fast. Highly recommend!

Found this Uber cool store on Instagram. What a goldmine! An amazing selection of Japanese brands and excellent customer service. I was helped with sizing to achieve the look I wanted specifically and given some fab ideas to complement the look. Quality is very very good :) very happy with my purchases, fast shipping 10/10. Can’t wait to go to the store soon!

I was starting a new job and came in looking for a new shirt. I found with their help a nice light pink jean shirt. It’s become one of my favorite pieces. Love to service and variety of pieces.

After not hearing from customer service for a couple of days and feeling unimpressed
I have now received a response from customer service explaining the problems that they are currently experiencing and resolved things quickly. So all good now.