Splendid Spoon Avis 

I miss a more variety of meals other than noodles or rice.

Great job, as always, preparing healthy and yummy meals for us. Thanks!

There are a lot of problems with this place. Firstly there is a weird sign-in whereby you enter your email and they email you a code (it says it sends by email and SMS also but it DOES NOT, which I found out from customer support when I had an issue and he said the SMS was not set up yet - why not remove this mention on your website?? As it wasted my time not knowing if my email or phone number was the issue, but I'm sure it was on their side). At some point I stopped getting this emails, so I HAD NO ACCESS TO MY ACCOUNT. I could not cancel, I could not change selections. I emailed them and on back and forths via email (since there is no phone support), he said my email address doesn't work so I wasn't getting the verification. Which is the SAME ADDRESS we were using to communicate, so obviously it did work. The email response times are slow, it's 1-2 days to get back each response. Because of this delay and my being charged for items I did not want, which I indicated in the email, but they didn't take off in time, he said I would get a credit for 2 items which I have yet to see (more than a month ago) and no response to 2 emails sent over the past month asking about its status.

I still continued to use them weekly after the log-in issue was resolved, but my last order I was supposed to get 14 items and I recd only 12! And 4 items I requested were not there but 2 items I did not request are there. I sent an email 2 days ago and no response yet. Not even an acknowledgement that my e-mail was received, isn't this a standard practice everywhere else?

I just cancelled my subscription and if I do not get at least a credit for the 4 items I will pursue additional action against this company.

2 repeat orders showed up the same day which I think was a mistake and one week after a prior order where half of the soups were busted due to the new stupid packaging.

Great healthy options
The food has been very good the whole time I have been a customer. I greatly enjoy how everything has improved over the years: the food has gotten even better, there are more choices, the website is much better, and the packaging is always of high quality.

Delivery was late and food was leaking all over. Almost made me sick. Had to dispose of everything. Received refund....but horrible experience.

Half of the order was missing and I am waiting to get refunded for it.

Hi,
I should be receiving 5 combo of soup, entree, noodle dishes and I only received 1 this time. Also, I am bad at remembering to make specific selections, but I got 4 of the dame smoothy with 1 other kind. Un cool!

Their shakes are the bomb. I have one everyday

Good lord, out of the 10+ food delivery services I have tried, this is by far the WORST regarding order accuracy. Even their customer service department, who started at first being accommodating, has now become incompetent as well. It's a shame because the smoothies, although expensive at $10 a pop, are really tasty and there is a decent variety. Long story short, I have had around 25 deliveries from them over a year and a half, and at least eight of them have had an issue. The issues range from items missing from my order (this happened 4 times), items being opened and spilling all over the other items (twice), items being swapped out in my order without asking/telling me first (once), and items sent in my order that literally expired the day I received the box (once). I finally got fed up and cancelled my subscription yesterday, because after they refunded 3 smoothies from my last order due to subbing out ones I did not want, they then only sent me 7 of the 10 smoothies I ordered and paid for in this most recent box. The part of their company that does the packaging has got to be the most incompetent group of people I have ever encountered in a shipping business. They need to fire everyone in that department, including management, and then rehire with new trainers. Utterly frustrating and ridiculous.

I found Splendid Spoon a few years ago, I am always looking for fast nutrition meal replacements for busy work days. I love that it is fresh, easy and tasty. The company communication is great and the cost is comparable to most grocery meals and other meal plan options. Nothing to mix, no powders, just literally grab and go. Plus, I feel like they are always improving and revising.

The food is horrible. What a waste of money. I changed my rating to 2 stars because Splendid Spoon refunded my money.

Splendid Spoon is jam packed with flavor and nutrition! And you can't beat the price or the convenience of door step delivery. With super easy to heat insteuctions, it makes meal time easy and enjoyable. Thank you Splendid Spoon!

In the summer heat, the brown box has been wet and torn. The food packages have been soggy and leaking. There are a few meals I like and order consistently, but they are getting old.

Love, love, love their smoothies. Start each morning with one.

Don't like the new recipes as much especially the vegan meatballs, bring back the old ones they were amazing!

I've been a fan of Splendid Spoon for a while now, and I have to say, their Blue Majik and Power Green Smoothies are two of my breakfast favorites. With my busy mornings & driving the kids to school, it's so convenient to have a healthy breakfast on the go.

I really appreciate the new feature that allows me to set my orders to arrive every two weeks and remember my favorites. Splendid Spoon makes it easy to stay on track, even on the busiest days!

The food is delicious! The service is a huge help as it saves me from meal planning and prepping. For me, the positives of this service outweigh the negatives. The negatives being changes in recent years that have made the smoothies and bowls less thick and thereby less filling. And, a few times my box arrived with an item missing. When I contacted customer service they said it was out of stock and they would credit my account. My point is I shouldn't have to contact them to get a credit if they knowingly ship my box with an item missing. They should immediately credit me without my asking. All that said, I still love the food and the time it saves me.

Soups are very good, always arrives on time.

Their meals are delicious and healthy! Eating Splendid Spoon really helped improve my overall diet, health, and lifestyle where a lot of other things did not. It can be a little pricey but if you are able, it is worth it and they do provide a lot of incentives and discounts for members, plus the new option of changing your delivery schedule to be more intermittent really helps with budgeting! I always look forward to my boxes when they arrive!