Splendid Spoon Avis 

164
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The meals are delicious. Quality ingredients, and all ingredients are transparent on the box. The website is easy to use and the customer service is quick to helping the customer with any of their ne... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using this service for meals for about a year. Quality of food has been good. Delivery has been good. I had one order that was late & food was not safe to eat and they refunded with no hass... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Screwed up orders and lousy customer service. They have no phone number, so I have sent many emails that have not resulted in any resolution. Some weeks I receive no delivery. Other weeks I will get t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

They deliver right to my door step via FedEx. I start my day with Wellness Shot with ginger & lemon. A quick & easy dose of nutrients! All their meals are plant-based, gluten-free, GMO-free, r... Voir plus

À propos de l'entreprise

  1. Livraison de repas à domicile

Écrit par l'entreprise

Busy can be healthy. Splendid Spoon delivers ready-to-eat, nutrient-dense, plant-based smoothies and soup nationwide. Only the freshest vegan, gluten-free, GMO-free, and soy-free ingredients.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

164 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(164)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Smoothies !!!

I’ve been a customer of splendid spoon since their beginnings. I have tried nearly everything but my favorite by far are the smoothies! They are hearty, healthy, and so good. Their soups/noodles/entrees are great and a wonderful quick vegan meal but for grab and go the smoothies win out.

24 février 2024
Noté 5 sur 5 étoiles

Two years of great vegan food

I've been ordering from Splendid Spoon Marketplace for two years. They are the only vegan/gluten-free service I have found that does not require a subscription. The marketplace is expensive, but it's completely hassle-free. I order once or twice a month to meet the free shipping threshold, choosing a mix of meals, bowls, and occasional low-sugar smoothies. The food is good, and portions are reasonable. Shipping is prompt and while the dry ice is evaporated sometimes, the boxes are insulated well and my food has always still been frozen.

Customer service has been excellent. Within the past year, two orders had missing items because they ran out. Those were refunded before the order even arrived. They also cheerfully refunded me when a dish arrived in a crushed tray, and when they sent an incorrect item. They just asked for pictures, which is reasonable. Overall I'm very satisfied with the company and will continue to get some of my food there.

6 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

BEST Vegan Delivery Service

Splendid Spoon is my go to vegan delivery service! We love the variety, taste and convenience when we want a break from cooking. Everything is delicious! We've tried other services and you just can't beat the price and options Splendid Spoon has to offer. We've been using them for quite a while now and will continue to do so!!

25 février 2024
Noté 5 sur 5 étoiles

I LOVE Splendid Spoon

I love the splendid spoon smoothies! I love their customer service, they are always responsive and amazing! THANK YOU for what you do, Splendid Spoon!!!

30 janvier 2024
Noté 4 sur 5 étoiles

Tasty but

I would like to see more options less sodium and well under 400 calories. For someone trying to lose weight, and improve overall health, there aren’t enough options.

30 janvier 2024
Noté 3 sur 5 étoiles

Love the food, packaging needs improvement

First let me say, I am a huge Splendid Spoon fan. The meals, noodle bowls, soups and especially the smoothies are delicious. The ingredients are fresh, and overall, I thoroughly enjoy their offerings.

However, I must express my disappointment with the packaging for the meals. Upon delivery, I noticed that the boxes were wet and torn, and some of the meal trays were broken at the edges. On one of the meal trays the corner was broken out with frozen food pieces falling out. Despite my positive experience with the food, the subpar packaging has led me to reconsider future orders. I will likely stick to ordering smoothies, soup, and noodle bowls, as these items seem to be better suited to the current packaging methods.

While I thoroughly enjoy the food from Splendid Spoon, I do believe there is room for improvement in the packaging department. With better packaging, I would have given a higher rating.

5 décembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Service and selection declining

I have been a loyal customer for nearly 6 years. Over the past year more and more deliveries are missing items —no replacement, just missing/refunded. As I order the amount I need for a week of work, this means I have to now try to cook (living in a hotel on travel) or order at the cafeteria with unhealthy options. Now their selection has massively decreased in terms of soup options. The final straw was they changed their packaging (so no longer reusable) and therefore decreased the portions for the same price!

19 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Splendid Spoon meals are healthy, tasty and convenient ...

Splendid Spoon meals provide me with a large variety of convenient, healthy and tasty noodle, grain, veggie and soup options, as I strive to maintain a highly plant based, heart healthy, gluten and cholesterol free focus. I enjoy the smoothies and immunity shot drinks as a treat. Everything is delivered to my door and is ready to transfer to the freezer upon arrival. The meals are flavorful and filling; it's easy to just grab one from the freezer and head out for the day.

31 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Tasty meals and smoothies …

I have ordered many times from splendid spoon. Started with the smoothies which I very much enjoyed. I order meals from Market place and I like that I do not have to subscribe (can order as needed). I like the variety of meals, flavors and portion sizes. They recently changed their packaging to be more sustainable. I would recommend Splendid spoon!

30 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Splendid Spoon Smoothies - a regular and important part of my diet

I often read reviews but rarely write any. I feel strongly that a positive review about the products and customer service I've received from Splendid Spoon over the last year and a half is warranted.

Has there been an occasion or two where an order required me to contact customer service? Yes. Have their support team bent over backwards to resolve the problem in a quick and sympathetic manner? Absolutely. I would give them a higher rating than 5 if I could based upon their commitment to customer satisfaction.

Now, let's talk about the Smoothies (that's what I purchase regularly). I was extremely encouraged by the list of organic, plant-based and superfoods ingredients and the thoughtful combination of these to come up with really delicious blends when I was first introduced to Splendid Spoon. I have lived with T1 diabetes for over 40 years and find including these smoothies as a meal replacement has indeed helped me support a healthy and active lifestyle.

There are so many delicious flavors to choose from and I am quite satisfied with the variety. I don't like every flavor combination they offer but there is an abundant selection available to keep my palate satisfied throughout the week. When I compare the ease and cost of purchasing Smoothies from Splendid Spoon to the hassle and effort to make smoothies from scratch, Splendid Spoon is by far a better value and superior product than what I can do myself.

I enthusiastically give the product and company the highest rating based on price, flavor, quality, delivery, and customer service.

30 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Been ordering for years

Been ordering for years! Everything is super tasty, nutritious, and made my PCOS symptoms (I’ve struggled with for 20+ years) basically nonexistent. I’ve tried other vegan meal services and they were unbelievably high in sodium and calories. The chili grain bowl, pineapple smoothie, and lentil dal are my faves

30 janvier 2024
Avis spontané
Noté 2 sur 5 étoiles

Just not great

Just not great. I decided to cancel the service due to many issues. The deliveries have been a nightmare. Just really bad. The food is very overpriced given it is mostly carbs not vegetables, etc. It's vegan, which I knew, but I could get meals elsewhere with meat for the same price. Protein is more expensive--overpriced. The smoothies are very overpriced as well. I also had a deal receive 120 off of four boxes. They only did this once and I was charged full price this time for meals I didn't even want. Waste of 126.00. Plus I asked for a Friday delivery. They delivered today. People are out of town for Thanksgiving, luckily I was just leaving for the weekend. Just an overpriced mess.

22 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

I recently ordered over $145.00 of food…

I recently ordered over $145.00 of food items from Splendid Spoon. This was my first time and I was hoping to be a repeat customer.
The shipment came warm, box torn and wet.
When I reached out to the company, they basically said they'd be concerned about the safety of the food, too.
That was it!! No attempt to make anything right or appear to care at all about customer service.

29 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Delicious Smoothies

Decided to try Splendid Spoon smoothies despite all these reviews. I had no problem ordering on the website, my order came quickly and in great condition. Loved the smoothies which I personally chose out of their selection and will definitely be ordering again. The follow up from the company was great as well as keeping me informed all throughout the shipping process. Very pleased with their products.

7 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Charged after I canceled, food is awful

Disgusting food and smoothies that are barely edible. Tried one smoothie and almost spit it out. Extremely sour and tastes like there's literally dirt or sand in it. Tried a curry noodle meal and it was disgusting.
Most importantly, I canceled before the deadline (I had to email support as the cancel button wouldn't show up on the site), and they purposely took an extra business day to get back to me so that they could charge me for box #2. The thing is, I selected "skip delivery" for several weeks, so either way I shouldn't have been charged today at all. Luckily, my credit card had just been canceled so they were unable to actually charge me. I guess I got luckily with the timing (I'd just had a bogus charge on the card and had to cancel it/order a new card). It sucks to think that I would have had to dispute the 2nd charge if it had gone through. I don't even feel like I should have to pay for box #1 because the food is all so terrible and it's probably going in the trash.

1 mai 2023
Avis spontané

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