Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
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Lisez les avis des autres
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great Sellers Fast Shipping AAA
12 juin 2026
Avis spontané
Réponse de ss396.com
Thank you John! We appreciate your business.
Excellent parts
Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.
12 juin 2026
Avis spontané
Réponse de ss396.com
Hi Jeff, thanks for the feedback. Shipping has been tuff lately with the rises in fuel costs, our shippers have bumped the rates. Hopefully it all comes down soon! But remember to keep an eye out for free shipping promo emails and we always have the free shipping over $299 promo on the website too!
Wrong parts for the car wrong year…
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
10 juin 2026
Avis spontané
Réponse de ss396.com
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly and…
Package tray was delivered quickly and was the correct part for my 1971 Nova
23 mai 2026
Avis spontané
Réponse de ss396.com
Glad your order went well Bob! Thanks for the review.
Shipping cost almost as much as the…
Shipping cost almost as much as the part,seems high.
1 juin 2026
Avis spontané
Réponse de ss396.com
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
likpoor shipping the product
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
28 mai 2026
Avis spontané
Correct parts all in one bundle
Correct parts all in one bundle. Free shop for Memorial Day was a plus.
29 mai 2026
Avis spontané
Réponse de ss396.com
Glad to hear your shopping experience with us went well Brian! Thanks for the five stars.
I only received 2 pcs of line item 1
I only received 2 pcs of line item 1
I did not receive ,SS396.com Restoration Parts Catalog -
16 mai 2026
Avis spontané
Réponse de ss396.com
Hi Frank, catalogs can take about 5-6 weeks to arrive. I don't have an order number or your last name, so I can't check on you order. But if it has been longer than that, give us a ring and ask a CSR to rush one out for you! Sorry for any inconvenience.
Had in stock what I needed and received…
Had in stock what I needed and received on time and no damage.
21 mai 2026
Avis spontané
Réponse de ss396.com
Thank you for the feedback and for shopping with SS396!
Great products and sellers
Great products and sellers. A+. Not one missing item. All parts are accounted for.
30 mai 2026
Avis spontané
Réponse de ss396.com
Hi Antonio, thank you for the review! Glad your order went well!
parts fit and great time for getting it
29 mai 2026
Avis spontané
Réponse de ss396.com
Thank you for the feedback, and for shopping with SS396!
The directions for the installation…
The directions for the installation wasn't very good
28 mai 2026
Avis spontané
Réponse de ss396.com
Hey Mark, I see you spoke to a CSR who got more information. We will take that into account and get back to you with any updates. Thanks for the feedback.
Product met expectation as usual
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
9 mai 2026
Avis spontané
Réponse de ss396.com
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
I like the material and the order got…
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. All’s good
I did respond to the email prior to this one, saying I hadn’t received it. I was incorrect, my neighbor took the package in out of the weather.
One more thing, there’s no indication as to what piece fits where…..it’s the cabin insulation, precut kit and should have some directions as to how to index the pieces properly
24 mai 2026
Avis spontané
Réponse de ss396.com
Hey Lawrence, we apologize for the direct shipping communication. As we know that isn't as specific. As for the directions, if you need help with that, just give us a ring and ask to speak with one of of tech support people!
Bed Mat for 1969 El Camino
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!
1 mai 2026
Avis spontané
Réponse de ss396.com
Great to hear that Linda! Thank you for shopping with SS396!
Steering wheel lacks spring required for electrical connection
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel.
Help Please.
23 mai 2026
Avis spontané
Réponse de ss396.com
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Conveniently showed up in the morning…
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
16 mai 2026
Avis spontané
Réponse de ss396.com
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key…
Fast shipping but order was short key way and nut for power steering pump
14 mai 2026
Avis spontané
Réponse de ss396.com
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Réponse de ss396.com
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said that…
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
19 mai 2026
Avis spontané
Réponse de ss396.com
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
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